Tag: better solutions

Avoid the pandemic of errors.

~ PA ~ Leave a comment

As the world begins to open up once again, we will be served front row seats to the ingenuity and dumbness of humanity is equal measure! The only worrisome part being that dumbness looks funny as long as it does not hit you hard and where it hurts the most! Join me here as we take a look at what is this pandemic of errors all about and can we do something about it and yes, what is it that we can do?

Irrespective of where you are in the world the chances are that you would by now completed around 150+ days either working from the dis-comfort of your home or you would have been waging a war with the limited resources available at your work place (you included) and to all of this add a top layer of diminishing intelligence on an hourly basis!– Well we have just got setting up ourselves for untold misery- and whether this misery translates into 2$ getting debited form your bank or a few millions wiped off– really depends on bad is your karmic debt! So what is really unfolding here? Why would suddenly a functional and orchestrated society falter and run into a myriad of errors and operations take a beating? Well read on!

As trainers, managers, practitioners of human resource management, behaviorist we have all heard about the theories about habits been formed and destroyed over a period of 21 days (some agree and few disagree), the placebo effect and so on and so forth. The whole Covid19 onset and the unwitting response mechanism has virtually ended up playing havoc with our brains (leave the mind out for now!) causing physiological alteration leading to health issues which extrapolate into behavioral problems with time and few of them could manifest like loosing the span of attention, hyper anxiety and so on and so forth! Not to forget these broad generic indications are further amplifies or subdued based on intrinsic traits of individuals and when you end up having a bunch of wrong individuals with a developing problem- it within no time will blow up into a society wide degeneration and read to all that one doesn’t want to see unfold in any neighborhood! Yes, those dark alleys from where normally we never wish to pass by- talk about crimes pertaining to physical harm, scams and allied manifestations which are nothing but an indication that the society has got consumed by the problem and rather then finding the path ahead or a solution, resigns itself to ways that serve the Now rather than the Tomorrow! Let me explain!

The chances are that by now, you too would have felt the change coming into your patterns of approaching people and issues that come your way. You would have perhaps noticed that you don’t speak that much now, your choice of words has reduced, perhaps your answers are more crisp, more in one liners and possibly also as single words, chances are that we you do speak- you seem like you are never going to stop! By now you would have also started to think about whatever happened to those two hour long meetings, why and how are the meetings for the same cause been wrapped in under 30 minutes! If these evolving patterns within your work areas were not enough just reflect on the experience that you are getting as you walk into restaurants, stores, dial into call centre agents, across the board you will see a common pattern emerging- the pattern of falling and failing quality of conversations, commitments and engagement! This seems fine as long as it deals with these vocations that I mentioned, but think about like in the case of the banks, aviation, armed services, political class, bureaucracy- these are the sections of societies for any nation that alter and direct policy and if these sectors begin to witness rampant failure and collapse of systems – people and process- you can imagine the outcomes! Already the world has seen multiple incidents of industrial fire accidents– like in India, in Beirut, the recent Oil spill near Mauritius– Somewhere this failing engagement of people is certainly a contributory factor in these and many other such incidents and that’s why it becomes very crucial to correct and stem this issue right now! So how do we go about this before this behavioral trait assumes some chronic proportions and suddenly we start to live in a society where erring becomes the new normal (like living with the Virus has become one!)? Read on!

When societies are hit hard by, what I call this a Sledge-Hammer event or episode- say like a building collapse, a terror attack or a war- the initial reaction of the society as a whole is to freeze and individuals within the society race to secure what they can as they can based on who and where they are in the social scheme of things! Next, as the initial shock is absorbed, people start to emerge and check what can be salvaged and what can be re-started and operated and what can’t be-In case of the pandemic of this virus- this empowerment unfortunately went into the hands of the governments- and needless to say- based on their acquired level of incompetence- many of them ended up complicating an already fragile situation and the whole world ended up being plunged into an economic melt down from a health crisis and the best part- none of them were solved! It is against this backdrop that as people begin to gain their connections back through work with other people- they are greerted by surprise- albeit an unwanted one- the same people who seemed to be compassionate and warm are now suddenly cold and blunt (if not rude) as yet! Speaking about compassion well that’s on thin ice right now, across the world!

So as people begin to re-connect with an already compromised social setting coupled with rapidly diminishing competence (as in many cases the way of working would have altered and the new way may not be suiting everyone equally!), as a society we are yet again setting up for another disaster on the making! Poor listening, poorer cognition and analytical ability and a colored contextual setting will only create more forced errors than anything else and that will translate into losses of unimaginable magnitude putting at times even nations at risk, not to forget people and their lives! Solution to stop this?

Well, start at the start go back to the basics! As it is a human problem, trust the specialists who deal or have been at the helm of dealing with human behavior. These folks and the HR specialists are the ones’ who can make a difference between an organisation thriving or diving as things begin to heat up! For their intervention and sensing of the state of mind of their employees alone will ensure that their organisation is as error free as humanly possible and when this approach is replicated across the board, a society is safeguarded and trust is put back into the whole space (earlier then one would have thought)! If there was ever a time when HR was vital and critical for organisations, it is now! Perhaps there has been no better time across the globe for people to seek People specialist to safeguard individual sanity and protect business interest which cumulatively run into billions of dollars the world over and that is what keeps the world moving, apart form astronomical factors! So how does one go about it?

Start at an individual level, perform an HR audit of yourself- seek what has improved and what has lost its shine- see what you need to get it back and then stay around that focus area and keep walking ahead. When teams come into picture, it is vital to know what each member of the team has been through- the personal cost- and how that may alter re-engagement patterns within the team knowing the construct of the team and the individual temperaments in the team, solutions like re-shuffling of teams, re-jig, breaking down, disbanding, or creating anew- all and any of these strategies could be deployed to ensure that personal hues don’t end up coloring a team intent and goal which in these times of hard to come business is that last thing that any organisation will need! Finally once the Individuals are aligned and the team is, its all about refining the top of the pyramid- the people- the process- the goals and the paraphernalia associated with that space. This whole exercise then goes a long way to eject errors- both people and process related, stem them across levels and ensure that as the re-engagement continues to build within the organisation and externally- the trust element is reached at earlier levels quickly and then the pandemic discussions really are left restricted only to that up of tea and all other engagements and conversations get aligned to business challenges and solutions therein!

Although this “pandemic of errors” statement looks comical and innocent, don’t be fooled by the grave risk that it brings along to each one of us and societies across the world- irrespective how progressed we are! It just takes the grave error of misjudgment of one person to bring an airliner down or one piece of miscommunication to start a brisk war between nations or just one misunderstanding to turn tables of a political tide and thats how errors can end up doing some serious damage! These forced errors, sure enough arise from different challenges that individuals face- and there are certain ways and means to address those and people have been doing that all the time- so I will not get into the details of those aspects here, the only flag that I wanted to raise through this piece was that, All is not well in the Human Fairyland and all of us need to be looking over the shoulder of the next person around us – not because you don’t trust that person- but simply because that person is probably too self-consumed and fatigued to even know what’s unfolding and his intentional or unintentional act will end up having consequences for you- at times they may end up being more damaging for you than the person who sets it off! You may call this a prophecy or call it an anxious rant, but the truth is that the current hard stop that the world got sold into, will cause more damage over the next 18 months, unless we are genuinely looking over each other!

I leave your here, for now, take some time to reflect and sieve through the errors that you think are lurking around and within you and get into the proactive pest control mode now to have a peaceful time ahead!

Ciao for now! Stay wise and stay connected! Guys subscribe here and to my page on FB so that you don’t miss any article!

Connected gadgets and disconnected people.

~ PA ~ 2 Comments

As the world starts to pull up itself from the shadows of an ongoing pandemic and tries to grapple with the severe economic melt down which has come along with it (no the virus didn’t cause the economic meltdown; how we dealt with it, caused it!). As humanity we are flirting dangerously with a strange alteration in human behavior for the first time in over hundred years- this new changed behaviour- of being connected with the world through gadgets and not people! This article tries to explore the aspects evolving around it and what perhaps may eventually manifest from this new trait! So let’s explore and get our grey matter working!

Even before the pandemic broke loose, we have been living in an era where we have had technology uncomfortably in-your-face kind of scenarios and with the latest slew of people tracking applications required- few optional and few mandatory, our connection with the digital- virtual world has got far more creepier than you think!As individuals more and more of us wait for an opportunity to get online- whether it is to check the weather, the status of the pandemic, the latest update on the neighborhood or just to know if people still like you over your social media handles! The reasons can be many, few valid and few as dumb as they can be! Any aspect of technology and online driven compulsiveness may be essential for one individual and the same can be an absolute disaster for another, it all depends on- who these individuals are! Say if you are a successful artist and want to stay connected with your follower base through some short videos or pics, it certainly works and perhaps works pretty well to uplift morale of your followers- if you carry that kind of an infectious and inspiring persona, but what about if you are that odd one who has been struggling and these times have made your struggle that bit more spicier! Well, for an individual who is already at logger heads with time and space an overwhelming experience over the virtual world can be really dangerous and make a person withdraw or become over-expressive in ways which may not help, especially during these times, when the vital people connect is, all but missing!

Add to this the latest fallout of the lockdowns the world over- organisations and business have been quick to announce policies and measures asking people to work form home! Now what this has ended up doing in majority of the cases, is create an even more challenging work space for individuals! (unless you own a 5 room apartments- where perhaps two rooms can be occupied by the working members of the house, one by the kids and one by the pet that you have, not to forget even the kitchen is held hostage either by your maid or your in-laws or parents as the case may be!) You see, as long as people went to their offices to create value or destroy the existing value at their work place- all that got played out away from the watchful eyes and ears of your spouses, parents, in-laws, kids and pets. Now that people are working form home, or anywhere that they are (but not at workplace) people around – family and friends- get a first row seat to individual personalities and complexities like never before! All that verbal abuse, emotional tantrums, abrupt meetings, calls being cut, truncated, work that never seems to end, a lunch break that never seems to happen and a weird situation which just stays to hang on- like forever! Earlier even if you had a bad day at work- people would dissipate much of that negative energy by the time they finished their commute and reached their residences- now when all that negativity has lad home in your residence- needless to say there will be unwanted reactions and behavioral patterns erupting with closed confines of your home as well! Add to this that extra element of not being able to talk to reach out to your colleague at office for guidance and counsel- like it used to normally happen- a short break- a cup of tea or coffee on the way back or that 45 min quick beer to plan for the next day to counter what would have unfolded this day- you just end up getting stuck and consumed with your work- with no real cut off in the real sense of it!

Sure enough, office video calls, con-calls, emails and all of them work and work pretty well, but think about it, these tools have been there for such a long time- if these were indeed really that effective- why do you think any major corporations or a business house would have spent millions and millions of dollars to create reputed and state of the art workplaces? There would be some reason right? Well think around that bit when you have time! The fact is remains that, humans always knew the relevance and importance of having place of work and place of residence as two separate locations and it was perhaps a wiser thing to do- ask any innovator or a scientist- they will tell you, many a great things and moments in their lives which proved to be a breakthrough movement either happened at their designated workplace, designated home, or during commute , but never while doing WFH (work from home!) – it never really works!

Importantly if you thought only working professionals are facing challenges, think about it, even kids who are studying at school or colleges are facing and even more crueler scenario! The most badly hit, if you ask me are the school going kids, the youngest of them under 10 years- they have been disconnected from other kids at a vital time of their life when they are supposed to forge, foster and develop the social skills that are an essence of being a human and vital for social engagements and development of the society as these kids become grown ups in the next two decades! But if they have a weak foundation for social engagement set up right now, the ramifications in the long term will never be the ones’ that we desire! You may ask me, but this is just for a year or a few months, how can it impact? well think about it, experts have said, it takes about 21 days for a habit to cultivate and about 10,000 hours to master something that you wish to excel at! So either ways choose your metric and if your kids have been exposed to any of these, rest assured the new emerging behavior of your kids will be not what they had earlier charted the course for! They will unwittingly end up embracing the death hug of technology over the vital compassionate hug of humanity which comes only by being connected with people! We may end up cultivating societal failures and in the next two decades form now , many failures of social engineering/engagement will get attributed to this generation which did not build the vital foundation of social engagement with fellow humans- intentionally or unintentionally! So is there something that we can do about it? Well the answer is yes and no! Yes we can, that’s what makes us, humans special, and No- if the capitalist greed of the top 1% of the world doesn’t stop doing from what it is currently doing; Globally societies will end up driving their young generations into a space where they may just end up being the human extension of technology! We may end up in a space where we don’t lead technology and set the pace for the future, rather get pulled and pushed all over the pace as technology decides how it wants to use/abuse or not use our human services for its propagation! Let’s leave out those 1% and see what we can do within what’s possible at our own individual levels to ensure that we stay connected the way humans should!

Create rituals! Yes, organised rituals at your work desk as you start to crunch you day- and make people to people- non-work talk an essential aspect of this space! Make it a point to use the famed 80:20 principle when you connect with other people- let this 20% of time be used to have that human conversation which revolves around shared values and aspects that go to define and uplift human life! It could be as simple as , “How’s everyone at home?”, to something like “How’s your novel writing coming up?” or perhaps “How’s your thesis going?”, it could be about good times, planing small get- together (law permitting in your space and city), anything but work! Next, make space for those corporate and work life related – bitching calls- no matter whether you are good or bad at the job that you do- you will be a part of this- either creating and leading it or at the receiving end- as long as these remain harmless and don’t impact the sanctity of the work values and ethics, things will be fun and needed to vent out your frustrations where they need to be done! There’s no point breaking crockery at home because you had a bad day- you just end up adding to your won expenses and unwanted next set of complications dealing with people at home! Make an effort and time your exit from the day’s work- this is easier said than done! But, unless you don’t put your foot down, things will not change, remember- the organisation pays you as per the contract that you have signed up for- anything extra that you do- is the loss of the seconds of your life and a windfall gain day-in and day-out for the organization! It’s kind of you work for 40 days of the months and get paid for 30! Limit your screen times to what is vital and essential, stay away from the screens unless you are going to end up someone getting killed! Stop that unwanted urge to keep checking and re-checking that like, comment or views on our social pages and presence, the fact is, trust me it doesn’t matter, unless you are in that fabled 1%!

When it comes to kids, sure enough quite challenging to ask other parents to send in their kids for play dates and all that (depends on IQ levels of the parents largely)! So if you have young kids around in your family or extended family take a few minutes off each day- talk to them and explain to them what’s happening and keep up that conversation and curiosity up and running, for heaven’s sake don’t let a search engine be the answer to all the questions that their inquisitive minds have and if you do this right, they will emerge the other side of this storm – still curious, young, inquisitive and full of life and courage! This us what we need as humanity more than anything else- A resilient younger generation which has been formed and forged by a severe storm, which has not been dented or broken but rather become stronger and even more sharper, the way the things have unfolded around them!

Think again, when you have that compelling urge to stay glued to your gadgets! If you are still reading this, well it’s about time you complete the next few sentences and race back to your family/friends for that quick chat and re-discover the joy of being connected with humanity!

I leave your here, urging you to reflect and decide for yourself, the balance that you wish to cultivate with the gadgets that you command and the people that you cherish!

Ciao for now, will be back with another article soon! Until then stay wise and stay safe!