Tag: business

The dangers of misplaced narratives.

~ PA ~ 4 Comments

If you think or rather want to continue to think that “We’re in this together” and “Together we will prevail”, are great things that seem to inspire each one of us- Well, think again, these statements look great, the only problem that I have with them is, dude, I did not sign up for any of this shit! I would have rather joined a UN coalition force to rain down a barrage of bullets on the bad people or signed up for the olive green uniform for my country but to get drawn into a global narrative that is being literally shoved down my throat and placed in front of my face by trying to tell me that I need to contribute and be a part on this- so called war against a virus! I mean, wait a minute, have we really lost it!? A war against a virus, I mean really?! Take a pause and think about it (since you would be either in a quarantine or a lock down), how come one  gets coerced  to contribute to  alter something about which neither anyone has complete  facts- the How, Why and What of it and neither the solution to it!- neither you are a biologist, chemist or a molecular scientist- so what’s really going on with all these forceful patriotic narratives, the clapping, banging, singing all over the world- what’s really happening! Well this is what is called as the “War of the narratives” and this is something that every nation wages at some or the other time, the only difference being this time, all of them are doing it, at one go for one singular narrative- The Pandemic!

History is replete with examples wherein narratives have been created to drive select agendas of individuals who have been able to harness power, position or both and lead societies, nations to the gates of hell! So why is it that even when people, who are generally well educated, aware and have a thinking mind fall into the trap of these gimmicks and symbolism of false narratives? The answer lies in the qualities that I enlisted! Literacy, Awareness and Mind never help when literacy is not equated and filtered through education, awareness is built on prejudice and pre-preemptive assumptions and people even after having a mind, decide to lock and kept it away!

Misplaced narratives are perhaps the greatest invention of human mind! It is no surprise that most of the times they have been used to push through agendas which normally would have not gone through! So why do have them in the first place? Well, go back to history! Each time global communities- whether they be nations or regions have stalled and the governing agencies (elected governments, dictators and whatever fits into this systems that rules over the masses!) have hit a trim level with regards to any vital metric of the society that they govern, it has almost always ended up giving birth to powerful narratives- which essentially were a distraction created for the masses more then anything else! What these narratives almost always did was to lead people in a directed way of seeing at problems or thinking in a particular manner which reinforces the decisions made by the governing agencies! If we go back to the times when the great world wars were fought- you will notice a singular trend- every action that was taken even from the beginning of each of the wars was to do something with a powerful narrative by an individual or group of individuals who had come up with a clever strategy to communicate what served their purpose- to an extent that millions of people- whether soldiers or otherwise felt it a patriotic obligation to get in harms way (especially when a few of those countries were least impacted directly at a time when limited escalation broke out!) Consider Vietnam- the much famed theater of war from where US had to move back and was also the reason why powerful counter narratives were made in way of movies and films to keep sending the positive messages around the war to the general public! Truth certainly comes out, but if it gets mistimed- it looses its essence! This fact is being used and abused by people who govern and believe in creating false narratives!

In our current case, no government sounded off alarms about the deadly contagion that the virus is in the beginning, but as they realized that mistakes were costly- the narrative changed from the governments accepting accountability and responsibility- to telling citizens what to do and enforce a lock down. The lock down in nations where the virus was more aggressive ensured that those who were sick were more or less written off and had no chance of waging a come back as the system was reduced to choose between people when it comes to who lives and who doesn’t- Inhuman it seems and it certainly is- the worry here though is not that world wide health systems can’t cope with this kind of deluge of  sick people- The fact here remains that governments watched every our and every day as the things began to spiral off and decided to get active only when it started to suit their objectives- again not by- being honest and truthful of the omissions and mistakes, but rather by creating false narratives and putting the onus on people for their own life- The over all feeling across the world based on what governments are telling their citizens is “Well, we have a problem and you can alone ensure you are safe if you do a, b, c and If you don’t do this, well I cant guarantee you anything!”

Misplaced narratives work extremely well to serve political and strategic points for governments but in the long run they ruin and completely break down the communication and trust within the social frameworks and end of the day, more often then not end up reducing citizens to some crazy “Citizen ID no XXX”. That’s about it- eventually this is where we all will be heading to and this is what will remain as the reflection of the nation that we belong to . This one number will define how high and farther we get within the context of the society we live in. So you may want to ask me now, if “misplaced narratives” are so bad and dangerous why are they allowed and how do they get a foothold in the first place?

You will be surprised to learn, that individually each one of us and collectively as a society we ourselves are to blame for the extent of false/misplaced narratives we are ready to buy into and agree to! Yes, this is very similar to herd mentality and the overbearing need to comply with “social conformity bias” to be accepted as part of society and not be seen as an outlier or oddity who can be taken out/ ejected depending on what type of society you are going about in! The reason why these things get a foothold is surprisingly our “intellectual inertia” a behavioral attribute wherein we perhaps know what we are witnessing is against established logic and normal universal principles of humanity, yet we decide to do nothing about it- nor say, nor act and well this inaction serves as acceptance in the scheme of things  and misplaced narratives start to rule! Remember Hitler- one person who made millions believe that killing innocent people from a specific community was their greatest duty of service to their nation” well, yes- this is what it is and this is how it can get played out from a worst case scenario point of view- An Individuals delusional thinking and intellectual hallucination and fixation of an idea- brought the whole world to the edge and resulted in sufferings and deaths of millions and millions to an extent that the effects of those are felt even today when you visit towns and places tucked away on the quiet corners of Europe, Japan or other theaters where all hell had broken loose! A simple act of not using intelligence, cognition and displaying inertia at individual levels when reinforced by societies leads to a deafening silence which fuels the development of “misplaced narratives” which eventually end up harming the society which has surrendered and outsourced its ability to think to the whims and fancies of an individual or a group of individuals! So is there no hope around this? What’s the way ahead, are we kind of really doomed?

Well the fact remains, if there’s a problem, there is a solution always and this applies to the ability to ward off misplaced narratives as well! The first and possibly the only step is to use individual intelligence and wisdom before you agree to disagree to anything that is coming your way- e.g. If I were to tell you clap for five minutes everyday at 12 pm to become a millionaire in one year- well I am sure giving some kind of marketing twist I will be able to tempt you to try that dumb thing! But if you have a mind which starts to weigh my statement against principles of science, philosophy and common-sense , you will know this is rubbish and nonsense and  you will ask me to shut up! When one voice turns against a misplaced narrative- it by itself is powerful and when you amplify that using the power of social media and create a compelling counter narrative which is based on facts and science- which can be verified and explained in plain speak- this powerful counter narratives are what revolutions and pressure groups are made up of! Remember the Jasmine Revolution, – well that and many such were the result of powerful counter narratives when individual members of society came together and decided to stop misplaced narratives by confronting it collectively in unison with facts and more acceptable solutions!

Misplaced narratives are often the first steps before a nation is planing to change their political framework and these are more often then not tests run with tact and strategy and regular intervals to gauge the mood of the citizens so that any dissent can be stifled- using appropriate force as needed to ensure that the governance agenda- whatever that is- can be met! If you happen to be in any nation wherein you are seeing the political class becoming more and more in your face and in your app or in your life- Well, welcome you are now officially part of a society where a powerful misplaced narrative is completely hiding away from you what is really happening behind the scenes! If you think-all world leader woke up to a pandemic late- well think about it! If they have so many resources and time to mitigate and control the things now- why couldn’t they stop that from ever reaching to those levels in the first place!? No, I don’t need you to answer now, but keep thinking, maybe the “Pandemic is a Misplaced Narrative” and there is something bigger unfolding- which is hidden in plain sight!

I will leave you here with a cup of strong, very strong coffee and wake up  your mind, and try to sieve through the narratives that you have been a witness to and allow your intelligence and wisdom to guide you to unravel which one of those are indeed, “Misplaced narratives and who fast are they racing to impact you!

Ciao for now, will be back soon with another piece soon!

Teaming up post isolation.

~ PA ~ Leave a comment

Well, yes this is going to be perhaps the next biggest challenge for the corporate world (apart from assessing business loss and deciphering business strategy) for the year ahead! If there is anything else that’s going to override the corporate agenda for the next 6 months- it is going to be how well an organisation has been able to re-boot their people and get them back at similar levels of performance (if not better) in the shortest possible way and this is the arena that we explore in this short article…so let’s go ahead!

As the world comes out of the enforced hibernation, the isolation would have already done what it can do with the psyche of people irrespective of how high they would have been in an organisational set up or how more or less important their position would have been- If there is anything that one should take away as a critical learning from this worldwide shut down, it will be one singular thing that this has been an event which can be termed as “The Great Leveler” An event which has the insane capacity to bring everything to a common ground and then present those involved a choice- to re-build everything exactly same as before or re-build in a more resilient way so that instances are better dealt with in the future! As people walk out of their homes and residences and lead their way to the offices- there will be a million thoughts running through their minds- these will be stories of unfinished work, exposed incompetencies, failure of teams, missing of deadlines, missing out on opportunities and in very few cases it will be about realignment of personal priorities- all of these and many more such thoughts would be playing out loudly in the realms of the mind and this is what will be witnessed in the opening few weeks- teams which seem to be together but look to be lost! It is from here where an organisation can make the vital change either to re-build and re- boot or carry on and falter and resign to earlier complacency as if nothing ever happened! This happens to be  precisely the space  and time ,that trained specialists who understand and decipher human behaviour will be needed and deployed to help organisations navigate these initial few critical months!

So depending on what the size of an organisation is, what it’s services/products are and what are the intrinsic value systems that have been (whether they worked in these times or whether they too need a change), all of these will be part and parcel of the effort to bring back the buzz within the corporate corridors. Given the fact that this is a blog, we will touch more aptly to the broader generic aspects that each organisation will need to and should address and leave out specialist domains pertaining to the likes of Executive Coaching and Mentoring out for now! 

Once the people are back, regardless of the size, the organisation will have to take a stock and find how they “seem to be” , look out for changes and any random behavioral deviations that are being displayed- these can be done by cratering smaller groups and having those much fabled High-Tea sessions or for smaller employee base it could be one-on-one’s with the trained HR specialist to gauge what an individual has gone through during this period of isolation. Any of these methods deployed are good as long as it helps the organisations to come up with a team efficacy score and identify if any damage has been done which will need additional support or attention- this again could range from re-alignment of few people from one team to another and at times could be as important as relieving  a team lead of the team’s responsibility! Surely enough no one needs to do this by doing a big bad corporate wide announcement but this has to be done subtly using a human touch with a genuine purpose of knowing and validating the mental health of an individual- consider this you are an aviation firm and now put what I said above in context- get the seriousness of the situation? Good!– Likewise it is important that organisations do this first step because anything and everything that corporate will go ahead and do for team building, team rejuvenation and those kind of efforts will only bear fruit, once an in-depth assessment has been done to figure out what kind of exact interventions are needed and then come up with a plan which is effective and has a timeline for the organisation to be able to measure the effectiveness of the intervention as well!

Once the validations are done, the next step could be using the most apt technique to get teams back to performance levels which they were at when the momentum was broker- people normally don’t agree but the fact is all target and achievement driven tasks normally have a rhythm- these rhythms can be either extrapolated to the rise and fall of revenue, attrition , breakthroughs or acquisitions – all this will vary and will largely depend upon how simple of complex an organisation is and what its business goals and revenue expectations are! So the next step becomes important – in this context- as the performance is trimmed to acceptable level before they got distorted and immediately followed up by pacing up or dialing down the rhythm which will put it on course to build on the found momentum and race ahead as needed by he organisation concerned!

Although this looks deceptively simple and easy, this will be perhaps the most difficult of all the steps and will call for serious efforts from an organisational level, as the primary challenge will be of getting trained HR specialists and interventionist who have this innate understanding of the human mind, which will be critical to create a mental heath map for the organisation. This mental health map can go a long way to know the risks and strengths and thereby ensure that the organisations are not further jolted on their path to recovery because of human performance issues related to the impact of the isolation period!

These first steps will be very critical to ensure that organisations end up spending and investing their available resources on the right teams and people. Any effort that organisations make to circumvent this process of slow assimilation of individuals back into team environments will eventually back fire sooner or later- but it certainly will!

Of course I am not suggesting, everyone will be psyched out or delusional or hallucinating as they come to their workplaces, but it is worth remembering a fact that 21 days is a long period in anyone’s life- given the fact that we don’t live forever ;If there have been islands of calm and silence encountered by individuals in these solitary times- they would have either nourished or damaged depending on the path that an individual would have decided to undertake during the time of this unforeseen and forced clamp down! As these individuals with personalities altered come back to work- they will need another 21 days – minimum- to apply their altered personalities to an environment which these changed personalities will find a little out of place- The alteration here will be the key- if the alteration reinforces their beliefs and values- the homecoming will be easy and quick; if the alteration has been a complete change of beliefs and value systems- you will more often then not see them struggle or leave the workplace in the coming few months! The initial steps that I discussed above will be critical again to know which one of these steps an individual is likely to take!

So people, I leave you here for now, with these thoughts for you to reflect upon and plan ahead, whether you lead a team or are part of the team, or the specialist who will be given a lot of work in weeks ahead- well have your coffee for now and start gearing up for the times ahead- as they say- the bend in the road is almost over and we are going to hit the straight patch and we better be ready and geared up with all the tools and the mind that we have to ensure we make the most of it, as we emerge out of these ambiguous times!

I will be back soon with another piece and should you or your organisation need that intervention that I talked about here, you do know how to reach me!

So ciao for now and keep writing in with your thoughts and suggestions!

 

Post pandemic-Talent acquisition.

~ PA ~ Leave a comment

As unlikely as it may seem, but this worldwide lock down/ slow down necessitating a  reassessment of priorities at global, national and organisational levels will eventually impact the way we go about our lives in a more permanent way- in many ways, then one can imagine for now! This short piece is trying to see what will possibly change when it comes to organisations as they seek talent to meet the new challenges that seem to gather over the horizon ahead!

Depending on where you are on the world map now, either you have emerged out of a local lock down, or are in one in or will be entering into one! Likewise businesses have either started to count their damages, are trying to mange the situations day-to-day basis and doing the best they can for each instance or they are coming up with a business continuity plan to brace for the lock down coming their way! In all these factors, if there is any common thread that runs through (irrespective of the nature of business), it is – The Talent that the business has – the Intrinsic talent pool that an organisation has or that it is planning to build as soon as the situation becomes normal! This will be critical and vital not only for reclaiming business positions and accelerate growth but also to endure a stronger and much formidable resilience for organisations in times ahead when something like this hits next! So what can we expect- well read on…

Automation will get cautious- As strange as it may seem, but this will be a fact, organisations will be forced to look again at the human element and strike a balance between automation and availability of skilled and talented people to ensure that the show goes on even during tough times! Vocations like medical research, pharma research, doctors, paramedics and all businesses that are centered around people and have people at the core of their strategy would have by now understood one thing clearly- no matter what your balance sheet says- If you don’t have the right people during a crisis the balance sheet will continue with a same story which can eventually ending up writing off the business completely off the business horizon!Businesses and Organisations that have anything and everything to do with people- will have to switch their age hold talent acquisition strategies and ensure they have the right balance of experienced- amateur- bright stars and eccentric people at the right time and at the right places within the organisation! This may be an additional burden on the balance sheet of the organisation- but this is the only thing that will stand between the existence and wipe out of the firm!

Methodology of Talent Acquisition- This factor will also see a change, globally where we have a blend of hiring strategies which range from in-house talent acquisition teams to outsourced agencies which can use online -preset forms and test banks to filter and assess talents- well  you will be and should be surprised as these things will change a big deal and no matter who says what- the good old personal interview will be back to the forefront with the only aim of cross-checking and being sure completely that the hiring is right and this is what is needed-especially with regards to personality attributes! The essence of Human connect will be at the forefront, certainly this will also depend on how technically or even in general the interviewer is skilled to be able to make the best use of this opportunity- but well that’s a different story in itself! This person- to person connect will be to check more on the soft skills and other personality attributes more then the technical ones’ because technical things can always be trained and made good but if you have someone who wilts under pressure- well the the kind of investment needed to make that change- is simply beyond the investment capacity of an average organisation in times like these! Moreover as said earlier,the whole space around talent scouring will be wrapped around hiring personalities and attributes who can display specific behaviors whenever crisis hits next for the organisation so that the business runs as smoothly as possible with minimal or no disruption! Need a proof- well even in these times – just see around and think about two to three professions which are holding the fort for humanity- Law enforcement, healthcare workers  and aviation warriors- now what is common to all of them being selected into the profession that they have chosen- yes you got your answer- tough selection measures and training , training and training for instances like the ones’ that are unfolding right now! Trust me, if you run a big business and are always talking about the next 100 million dollars, it is professional attributes shown by these warriors that you want your team members to have! The whole selection process will move ahead to analyse and seek attributes that show steady resilience, patience, calmness and an ability to perform under pressure, certainly technical skills as demanded by a task will be of importance as well- and one more important thing- workplaces will become quieter- essentially you will be seeking people who are soft spoken, speak less and when they do speak- they wrap it up! Days ahead will be difficult for social butterflies in the office environments! 

The Turbulent talent pool- Two things discussed above become possible when we have the necessary  pool available from the immediate society. This fact brings to the forefront the quality of education and the state of educational facilities in a given society. Societies and nations where the quality of education and infrastructure is ready to rapidly develop and embrace new topics and add that to the skill set of the future professionals will see a better fit into the industry demands and this will provide the much needed edge over other competing markets ad players to emerge as a leader ion a given sector! This will also bring about a much needed change on how campus hiring are done and this will impact on how institutions are selecting aspirants for specialized courses- all in all, it will be certainly a step in the right directions- however, as the onus will  squarely shift to quality over quantity- everything in the value chain from education to campus hiring to final placements – the total cost of talent acquisition will see a rise and yes- this will again translate into a new way that organisations would like to operate in the future..which takes u to the next point!

Lean, Mean and Agile- A certain outcome that we all will witness is that businesses will become leaner- they will use a balance (of course will depend on the business as well). Irrespective whether they are process centric or people centric- they will work towards striking a balance between process automation and number of people (the whole idea will be to ensure every business has just enough and just the right people at the right levels and places)- This will over ride factors like age, gender and will solely rely on talent, skills, competence and experience that is needed and what one gets to the position! Organisations will want to move towards an ongoing arrangement with majority of workers – read variable term contracts and will only have critical and fixed assets as part of full time contracts- this will create a pattern wherein people will have to earn their way into a secured access to income- which will be completely driven upon individual competence and skill requirements of the employer! Finally many businesses will build in business resilience through managing and developing robust BCPs (business continuity plans) which will not only be multi-location but also will be across continents and will depend on the nature of business and importance of its operations!

The dilemma  of the talent!- Even as we discussed the various aspects about what scenarios may emerge- one important aspect and perhaps the most important one- The Talent! The talent- who is part of the societal fabric and during this pandemic- is up to something- either neutral and calm, anxious and nervous- or angry and frustrated- reactions can occur in many hues and colors! What exactly an individual has dealt with will go a long way to reinforce some belief systems that they have, while other may get broken apart and yet in few cases new belief systems may emerge-now which of them are right and wrong- is a very complicated call- and solely depends on the individual in that place- one person’s nectar can always end up being anothers’ poison! As businesses engage and start to interact with the talent available around- more and more interviews will end up leavening the interviewer drained and choked (unless they are skilled and wise enough) to know how to engage and deal with people as they emerge from a 21 day hibernation! The talent walking into the Interview room will be wearing layers and layers of psychological protective gear and unless the interviewer does not use the skills of interviewing which are able to build a connect with the talent across the table (possibly over a cup of coffee)- there will be instances of good talent being lost and incorrect talent getting hired! This would have been happening in the past too- but with the changed dynamics of businesses world over- these mistakes now- will end up doing far more damage then ever before! 

Well, knowing the limitations of a blog, I will leave you here, so that you may be able to reflect upon your own work arena and irrespective whether you hire talent or you are the talent- this is the time where, you must be aligning your future with clarity more then ever before- hopefully the isolation that you have already come out of , or are into or will be getting into one, will help you to do a comprehensive navigation check for your professional and personal life and by the time you are ready to rock again- you should be clear about the music you want to dance to and the discotheque that you want to be at!

Ciao for now, I will leave you here and will be back soon with another interesting piece with a more generic topic! Keep guessing! Like always should you want to suggest a topic, reach out to me and drop me a message!