The “expert”syndrome.

Frankly speaking, I never thought life would be so exciting! We live in times when facts are stranger than fiction! Even the best fiction writers would not have been able to imagine the way we see intelligence and dumbness been played out every now and then! Join me, as we explore a funny, innocent looking and possibly the most damaging trait that lurks amongst all of us, nope, not the virus, this story is about the “expert” syndrome. We have a look into how this possibly originated, how it has evolved (or kind of devolved); so here we go!

As much as I wish to avoid, but I helplessly gravitate towards the topic of the “pandemic” ( not that I am obsessed by it), right now perhaps there is no other topic around the world that unites humanity the way the pandemic has! Either you are suffering more or suffering less, but the fact is you have earned yourself a ticket to this global show! Importantly this is a live study about how “experts” just ended up screwing the fate of millions of people the world over- by punching the right buttons at the wrong time and how the birth of overnight “experts” has possibly added to the chaos, creating more drama rather then providing solutions!

To begin with the pandemic is not a health issue, to begin with! Yes, sure enough a virus has crossed over from an animal to humans and this has in fact more to do with understanding the Virus, its behaviour, its potency, its vulnerabilities and ways to block, inhibit and restrict it form creating dis-ease or illness that can lead to fatality!Now just look who all are responsible in formulating strategies around the pandemic, no it’s not the virologists, neither are the immunologist , it is the doctors (who are supposed to pull those log tubes and ensure you live your life, even as they try to treat you with whatever they “think” works because “someone” told them so!). Sure enough, doctors will alone be able to save your life and keep you on this side of the world, no one is discrediting them, but the problem is that unless the “real experts” don’t give real solutions, all that doctors are left to do is struggle by trying out options and facing the never ending wrath of the patient’s families even as they are hanging on to their own dear lives with each passing moment! Other times, if it’s not doctors then depending on which country you reside in, it could be the head of the major religion that is followed in a country, or leaders in clinical research, bio-statisticians- yes, those gifted people who crunch numbers, extrapolate graphs and show the grim scenarios- straight out of a Hollywood movie- so that everyone is happy with any number less than that- this is the same shit like what you used to when you explained your maths scores to your parents- The conversation goes something like this-“Hey Dad, you see I got a C, and you should be grateful its not a F, something like that”! When all of these fail; you always have those invincible politicians becoming overnight Virologists and Health experts- who come on television and ask you to do everything and anything- from clapping, to banging your utensils to asking you for helping those who are more affected then yourself- so basically you burn down your house to provide warmth to the community! Hold your thoughts, with this pandemic here and let us visit another set of “experts”!

Alongside this pandemic, the world is also witnessing an increasing period of military tension and aggression whether it is encroachment of Indian land by China, the fragile nerves around the middle-east, the uneasy clam around the South China sea, The newly defined US- China Cold War ( I think a better term could “American Chop Suey” War!) Importantly, the war theaters of the world for some strange reason seem to be immune to the virus- making me wonder does the virus really exist! (well, don’t bother- it does!). Now with regards to this military flare up, if you are lucky to be in India or the USA, just switch on your Idiot- Box (yes the good old television) and flip to any of the news channels- you will be left dumb founded at the variety and diversity of suggestions/solutions and action plans thrown every few minutes, guess by whom? Yes, “the experts”! These experts have the answers, solutions, action points for all problems that the world is witnessing in real time and in few cases there are also animated VFX enabled decks which can play out scenarios with complete end-to-end detail and remember this- For every challenge that the world is facing- by evening all TV News channels the world over- have managed to get the experts (even before the nation or the government can lay their hands on their grey matter!). These experts then spell out strategies, action plans and hidden motives about the subject with great accuracy and convincing tenacity (putting even Nostradamus and other modern day fortune tellers to shame) the entire topic is laid open- all thread bare- often you are left wondering to which side do they belong- or are they the aliens from Mars who want to see humanity fight and finish off each other! Thankfully, the only commonality with these “experts” is that, no one is listening to them- no not even their audience! So what’s really happening- what is this phenomenon all about- why do we end up wasting prime satellite broadcast time what is this all about? Read on!

Since time in memorial, as civilizations have advanced, there has been the urge to dominate society with knowledge, information or power, the days we live today are no different, the only slight change perhaps, has been that we are also plagued by the space of mis-information, pseudo- knowledge and “self-proclaimed experts” more than ever before! The real problem accelerates because , even as the “real experts” are busy chipping away the challenge one step at a time- away form public glare- you have this abundance of “so-called experts” who seize the moment and occupy the void space of the real experts and convert the it into a glorified entertainment zone with no real sense or substance! Now, you may want to argue, why is that even allowed in the first place? Well, sadly that is how social engineering works to further what is called as “building narratives” and “getting social acceptance on opinions that are being sold” (irrespective whether they make sense or not)!

Consider the case of the pandemic, experts all along have debated, discussed and emphasized on cutting off people to people contact- well nations did it- what happened- did the situation improve? Well no if you are talking about absolute numbers, but yes, if you want to consider delaying a problem as a solution! If you are still wondering why this would have happened, well the answer is simple- remember I mentioned about “Immunologist” well yes, who were the centre piece to provide a solution- were all but ignored and not paid heed to as the world should have- you want to ask why? Well, you see creating economic adjustments and narratives and the promise of a new drug in the market makes vibrant economic sense and irrespective whether how accurate it is or not- the fact remains it serves the purpose of the few who drive and direct the societies the world over and once this is supplemented by the entertainment over media- you have a water tight case and everyone now believes that lock-downs are good! Wait until they realise that the cure has been worst than the disease and that by itself will be another story of social chaos!

Likewise, do you really think, armies across the world would decipher their strategy, potency and abilities over news channels and TV shows, well certainly not, than why the circus- this is called as opinion building- I mean you want citizens of a nation to support a decision of your’s to go to war- how would you get it done? Well, yes the classic way- ignite the patriotic lamp, create an enemy- communicate the over exaggerated threat and inform that this is the only way and you are the only one who can do it! That’s it! The nation is ready to go to war! Now, if you are wondering why would anyone do this, well, it plays well to the audience in the one countries who have just rudely awakened to their patriotic nerve and secondly helps to create a new order by bringing in distraction, chaos and uncertainty, not for one, but many countries around the world! In the connected times that we live in today, if USA catches cold, India will sneeze and the converse is also equally true!

So even as multitudes of ” so called experts” burn the midnight oil, fry our brains and occupy TV shows at prime times and keep throwing off solutions by the minute, the real experts are busy doing what really matters and the way it should be done- with focus and direction to create solutions to the problems at hand! You see these “overnight experts” have advise for everyone; whether it is the President of the USA or the Director General of WHO; they always have a suggestion for everyone, but for themselves! We should be thanking our stars, that The White House or The UN is as yet not taking these stunts seriously, if that happens, it will be the last sign of overall annihilation of intelligence form the face of the earth!

The only reason why this “expert” syndrome exists is because we are now kind of attuned to some “breaking news”, “some development”, “some news”, which may be good or bad, to make us feel our lives contextually better or worse each time that we switch on the TV and we are always left saying, “Great it was not me” and then moving on as if noting happened to the next circus! You see the real geniuses of the world don’t have time for TV shows and ranting off strategy on prime time! They are serious about what they do and they know what is at stake, likewise real politicians, statesman and business houses, they never waste time ranting off their next moves, secrets as a prime time event! Often,the ones’ who hardly have a figment of understanding of what’s really unfolding end up occupying the void places left by the real experts and since public memory is short, they are always forgotten and at times they themselves forget what is that they had said about a problem and often end up contradicting themselves as time flows!

The easiest way to note and steer clear of the “expert syndrome” is by knowing who is speaking about what! If the people who are speaking are not the ones’ who are solving the problem at hand, then no matter what, you can be rest assured they are just occupying the void and creating an entertainment quotient! Think about it! Had they really been experts and there is a criss at hand, where would they really have been? In a TV studio or at the place – Ground Zero- where the solution have to be found and implemented?!

Before I begin to sound like another “expert”, I will leave you here, urging you to reflect and check for yourself, how many “experts” you really know and if you too are an “expert” which one are you- the real one or the pseudo one!

Ciao for now, will be back soon with another article, until then stay wise, stay safe and enjoy your expertise at what you really do!

“Guru” in the workplace!

As the title suggests, this article is about trying to understand and explore- what really does it mean when we call or refer people that we work with “Guru” and what makes or doesn’t make one a “Guru”. Well certainly enough, you can always say, who am I to take a shot and define this space, well I am not doing that and neither do I intend to do that! This is about reflecting upon the true essence of the word “Guru” and how that can be appreciated in the times that we live in! So let’s begin!

We have all walked through those so called “aces” at work in our work areas, someone good at sales, someone good at marketing, few others ace it with numbers, few dealing with people so on and so forth, but very few and rarely you will find people around you, when you come across them , seem to be institutions within themselves! These are radically different, they may not always have that coveted expensive degree, nor always will they have that infectious personality and neither will they always seem to be all that spic and span – almost ready for the next shoot of a corporate magazine cover! These are the ones’ who hold us in awe, and respect by virtue of being who they simply are and these, my friends are the real “Gurus” that we have around our workplace! I am sure you would have encountered a few, I had the privilege to be lead by a few and that’s what makes our lives all that more enriching!

This is beyond that help your senior provided you with and you repaid the same with an evening beer, this is beyond that odd shift you took up to help that unlucky junior who had a bad bout of food poisoning, it is different from saving the job of that finance rookie who had posted wrong entries on the forbidden side of the balance sheet! So, by now if you are still wondering, if it’s none of this, not the managers, not the seniors, not the work, not the help, not the guidance, then what is it about? Well, my friend to begin with, let’s start by understanding the philosophical concept of the very word that we are trying to understand here- “Guru” – One of the many golden words from the ancient Sanskrit Language from the Indian sub-continent (often referred to as the language of the Gods) , the word Guru primarily has two parts- Gu- which implies Darkness and Ru which implies Light. This word primarily has been used to anyone and everyone who has had a profound capacity and ability to guide and direct the life or people away from darkness and usher them into the area of light! As the old masters say, The Guru never tells what to see, The Guru just tells where to look!

Now, with this new information at your disposal, I am certain your mind has already started to get into an overdrive to possibly evaluate who are or have been your “Gurus” and for whom you think you have been, well hang in there, there is much more to be understood before you actually end up offering the title or receiving the same!

The genesis or the importance of the “Guru” evolved and developed through the rich ancient history of what is today India, back then historically societies, in terms of complexities were far simpler than what we are today and largely worked around the dignity of labour and definition of the work that an individual did within the contextual frame of the prevailing society, so you end ed up being a priest, a soldier or a farmer or a tradesman or a social worker based on the competence that was derived on basis of one’s lineage- well there would have been benefits and adverse impacts around this- but that is not for the current topic. So once you had these defined sets of social class, meant to perform tasks with exceeding levels of competence to rise and ensure the safety and well being of the society- read kingdom, the onus was only on one vocation- it was the Teachers- The “Gurus” were the only people who stood between a society- kingdom being assured a continual supply of aces across the work areas or incompetent people joining the work areas which would eventual result into the disintegration and falling apart of the kingdom- because once Incompetence sets in- sooner or later- collapse will be certain- whether it be an individual- a society or a kingdom!

Now that the onus of ensuring safety and well being of each and every soul firmly resting on the wise teachers, what do you think would have manifested further? Well yes, good teacher’s created good enough students who were able to hold on to the societies and kingdoms for a few generation perhaps and when extraordinary teachers created geniuses among students, their kingdoms had legacies which last centuries and in some cases have left an impeccable mark on the way we carry out our modern live as well- don’t believe me- well think about the India’s National Emblem you will possibly get a hint at what I mean here! The real “Gurus” have always been able to influence and create value for time periods lasting centuries- long after their physical presence has been lost by way of their structured teachings and eclectic followership- with only one goal- serve the larger and greater goal of the society and replenish the capabilities of an individual! So now that you have got the context, let’s come back to the “now” and what do you see now, do you still find an equivalent or a close comparison to these ancient “Gurus” within or around you? May be you do or may be you don’t, either ways, that’s fine-because that’s the irony of the times that we live in!

In the time that we live in, at the most what majority of the people involved in working around glass clad offices experience is the modern day concept of mentoring- that fabled mentor- mentee relationship- well it lasts as long as the objective of the organisation or the task at hand are met, post that no one really cares for the other! Nothing right or wrong with this aspect as this how the norm has been set whether we like it or not! Certainly there are ramifications for this, it works for that specific problem to be solved, but leaves both of them devoid of any learning which can set them up for future failures- as their focus is too focused and entrapped into one specific aspect- without considering the need of learning in depth of the mentee! The modern day office settings have invariably created pressures of work and time which simply don’t allow to foster in- depth understanding, which is needed for the real Gurus to present themselves, as the students too are almost never ready! There is an old saying, which I had read somewhere along, When the Student is Ready the Master arrives! Well in the modern day office where everyone is working from one pay check to the other, this wait of the students ends up becoming an eternal one, sometimes the Guru is there with no students and yet other times, the student is wailing for help with no Guru’s around! So what can be done about this, is there anything that can be really done?

For the Gurus to arrive and the student’s to thrive, we need to consider a radically different approach to work, an approach which thrives on debates, discussions and experimentation- with an emphasis to fail- rather than succeed (sure enough I am not suggesting the organisations to go bankrupt with this approach- whatever is within the limits of allowable failure). The ancient “Gurus” always had a great tenacity to teach through this approach and it worked because no one ever told the student what to do, they were always told what was required as a result- not how to get it done! The student who would have been the most creative and effective in providing the solution, would than be able to set a standard process for the given challenge for others to follow- this encouraged learning, competitiveness knowing well that- there is never only ONE right way and this ensured that students and Gurus alike ever remained humble! You see, Humility is the anchor stone to Learning and applicability of what is being learnt- Without humility, knowledge will just slip away like grains of sand from the fingers of your palm!

Another important way of knowing you are in company of a true Guru- “Gurus are not bonded to their designation/labels/business cards,they have a strong sense of assumed ownership and will jump straight into the challenge at hand and start providing directions for resolving the challenge- this will be needles to say, to the delight of many and the horror of a few others! Unlike the modern concept, people often misread the part tat the “Guru” has to be a senior person- your boss- or someone in the office who is about to get an heart attack or fade away or retire; well it doesn’t have to be that way! On the other extreme end, actually it could be that new intern sitting and smiling away in all glory to your dumbness! You see,- Guru- as the word implies- the ability to dispel darkness and show the light- also has an intrinsic aspect of common-sense woven into it, you don’t always need to have a deep philosophical bondage to it, just because the word and the manifestation of it have such deep rooted civilization tagged to it!

The fact remains though, for the master to appear, there has to readiness among the students!; You see businesses hire based on consideration sets of the services that have to be provided to the society, and unlike earlier times, we have warped workplaces cloaked and hidden away into far too much of incompetence- which is hidden not because of anything else but the pressure of loosing the livelihoodIf businesses ensure that incompetence management is an anchor stone of their business turnaround policy- more than ever students will present themselves to be trained, retrained and skilled and for that to manifest, the masters’ the Gurus’s will appear like magic- This simple shift in the mindset of people to deal and engage with incompetence and not negate or hush it up will do a lot good not only to save livelihoods but create finer and sharper work force which in times ahead can unleash new ways of excellence pertaining to their work!

Well, if you ask me, the presence or absence of the real “guru” in a workplace speaks a lot about the place itself! All great places which have created an impact on human lives have been fortunate to have these unsung masters always around- some famous, many not so famous and it is these tiny elements that go on to make a big difference for an organisation to be considered among the best and being THE BEST! Not to forget, there is a “Guru” within each of us, perhaps you may be struggling with what you do, but something within you, can make a whole big difference in someone else’s life! It is about taking those pauses at work and reflect to see, what is that you know and what is that you know- that you don’t know- when you reach this space- you will have the Guru paying you a visit and at the same time you will end up being a Guru to someone else too!

I will leave you here, with these quasi-philosophical aspects around the concept of “Guru”, I have intentionally stopped short of getting into mundane examples of our office lives and will leave all of that for your imagination and experience to play it around for you! What is important is to have the realization that without The Guru- there is no light and without Light there is no Life! The Guru is sometimes within you and at times around you- You just need to seek THE GURU! Yes, I read this somewhere, never forget- The Guru doesn’t ever tell you what to see, but always guides you where to look! Think around this!

Ciao for now, will be back with another article and once again, Here’s Wishing Everyone A Very Blessed Guru Purnima!

Practice Mindful Hiring to avoid Mindless Firing.

Yes! I know folks, you may want to start with a negative thought about this article, but trust me, it’s gonna be more fun than you think, remember my last article? about the layoff thingy, Well this is to put the context more clearly and possibly help people at both ends of the table to formulate their own strategies to avoid unwanted miseries in their life- given the times that we live in! So here we go!

Well, to begin with,let me make one point clear- Let’s stop blaming a microbe for everything and anything around us! Well, admit it, the world economy was stalling, faltering and failing it across nations around late 2019, even as the pandemic was manifesting itself- whether that was intentional or not, is a different story altogether, we will leave that for some other time, the point here is that the world was already on it’s way to a meltdown and there was just one trigger that was needed which could accelerate the fall- the pandemic came in as a surprise- although like always war would have been a favorite candidate to precipitate the economic slow down that we are witnessing today! So why did businesses fail because of a Virus? read on…

We need to understand, how geopolitics and collusion of business with politics and politicians runs deep behind the scenes and scrutiny of the public eye! All that the Virus was scientifically was asking one to do was – keep social distancing and stay away from vulnerable people (ill/aged/those who have weakened immunity) and avoid public places (basically places where it becomes difficult to stay away and trace who came from where , when, for how much time and why!) Given. this fact- see how nations reacted- Lockdown! Well, most of them did it and as this was unleashed- it ensured that business obituaries started to get written one sector after the other, one regions after the other and this whole event created a chain reaction which has now plunged the whole world into a severe economic crisis even as nations continue to battle out with the health emergency! You may now want to ask, what has all this got to do with hiring and firing of people? You may want to present a case, “Why should business continue to pay employees, if there is no business activity?” Well actually that is far from what the real problem is!

You see, when all was smooth sailing, businesses, their favorite bankers, their lovely political friends all of them came together to ensure that each and every business is magnified with an intention that every business seems to be bigger, better than the next competitor and so much so that, even the “I am Number 1” parameters begin to come up with different metrics and business bodies end up with “Award functions” all through the year, where every organisation gets awarded for the same reason by a different awarding agency! Well anyways- nothing to say bout this right or wrong- each person’s nectar is divine for that person! This is the point where the problem starts!

You see, humans all have egos, even I have a much earned one- where I refuse to speak with people with lower intelligence than myself!- The point here is the Business egos are far more dangerous and destructive especially when they collude with politics, the whole market place becomes one big rigged casino- no matter which machine you want to play at- you are already defeated even before the game starts!

Companies have been traditionally into the space of what I call Myopic resource management- whether that is people or other things. Myopic People Management is by far the most fatal of all the flaws that businesses can come up with and when these get operational, slow and painful death of an organisation is all but certain! Business always have had a tendency to keep hiring- at times for no real reason-Sometimes to fill up a large office space, do the cheap multiplier- get more for less dollars, just let there be a buzz, anticipating clients coming in- which is nothing but hallucination provided by the “close inner circle” who themselves have often no fucking clue of what they are upto! All these myopic dealings eventually end up being a case of ,”Too many cooks and nothing to cook”, situation for organisations every year – every few years; and you will notice, some companies do this with striking predictability- they will fire- than after a few months they will re-hire- and the cycle goes on and on! In all this happening place- big names get thrown around- some picked up, some left out and there will be multitudes on unnamed workers who will be left wondering- what did they do deserve what they are been given?! They worked the shifts, they took no leaves, they put in long hours- Why did the company not make any profits if they were working day in and day out? Who kept an eye out of the watch tower? Who was charting the course to ride the waves of business turbulence?

These firings that happen on account of business not doing well, are actually seeded into the very business plan when the business starts off in the first place! When not enough thought is applied and when no real projections and honest discussions happen in those long, polished boardrooms, this is how shot happens! Boardrooms when are not transparent and are hidden away- almost always translate into becoming the secret chambers where lotteries are picked up to name and shame the fall guys for the organization from time to time, season to season! So what can we do about this? is there anything that can be done?Well surely there is something that can be done, as long as we have the intent, the “we” here implies those blue eyed boys and girls who “own” the businesses. I mean “own” in the literal sense of “owning it” not “working to slog” because some investor has pumped billions from an Atlantic Ocean Island which happens to be a tax haven!

People have been and will always continue to be at the centre of all that we do, automation yes, but even to manage and drive that automation, people will be required! Once businesses and companies make an intent to pursue, “Mindful Hiring” and stop being reckless about themselves as firms and about the people that they cross paths with through their professional journey, the problem will start to solve itself even before it reached menacing proportions!

Mindful Hiring is not about, not making mistakes, it is more about learning on the way as mistakes happen and fixing them on an ongoing basis rather than ignoring them and allowing them to become eventually unmanageable! Once businesses hire people with an aim to provide livelihoods for a decent future timeline which could be anywhere from a 12 months period to a 60 months period depending upon the nature of the business, the planned growth strategies and than plotting the projected growth story for the individual through that time within the organisation, half the battle is won!The remaining half is achieved as the newcomer starts to get the value to the table and keeps growing and moving ahead along the plotted trajectory of growth for that individual within the organisation! Mindful hiring is more detailed, it is about knowing “who” you are hiring, “why” and “what” is the value that you are seeking from that individual and “how” all of that fits in and magnifies the business outcome in the given context of time and space during which the person is supposed to be working. It is as simple as this and doesn’t get any simpler than this!

So now you may want to ask, if this is so simple, why don’t organisations do it? Well two reasons, one because we deal with “people” and a lot of unplanned shit happens to them and keeps happening all the time- even if the business environments get sanitized and completely mindful- an individuals approach and the self-destruct button (which all of us have) is good enough to screw up everything either by accident or by design! Secondly because of this very reason”people being a little weird” having that kind of extensive team to simply keep track and measure attitudes and behavioral manifestations of individuals as they work on an ongoing basis becomes more difficult- easier said than done -as they say! So business do what they always have been doing- where they need 100, hire 160- they know eventually only 25-30 will remain- sure enough not all businesses thrive this way- you certainly don’t want the hospital you visit to have doctors being hired and fired this way! Don’t you? So what’ the way ahead?

Well, simple- Once businesses start “Mindful Hiring” with an intent and focus to provide growth and plotted trajectory for limited times for people- they will find even the people that approach are clear about what they can offer and what is that they wish for in return- so no baggage burned or carried and as the value exchange is done, each of them can shake hands and part ways without any bad blood! This step also automatically does away with the need of “Mindless Firing” because once you have the right nuts and bolts working the way they should, rest assured you have developed some formidable immunity to deal with business emergencies and financial challenge- because your machine is lean and mean and knows exactly what to do and how to ride over the turbulence – because you always knew “Who you hired” and “What value they bring”!

I will stop myself here, and urge you to make an effort to embrace “Mindful Hiring”, Whether you are hiring someone or you are the one who is being hired- take a pause and think about the plotted growth trajectory and the value exchange- if none of this is clear-walk away now and don’t do it- because a flight with no flight plan is surely not coming down easy! Embrace Mindful Hiring to avoid Mindless Firing!

Ciao for now, have your coffee, think! I will be back soon with another piece!