Tag: competence

The Gate-Keeper.

~ PA ~ Leave a comment

The humble gate-keeper’s are the root cause for all the progress and problems that we see all the time as they manifest and play out around us! Whether its is about writing the story of political success or disasters or it is about organisations doing well at one point and then going down the drain in a few years, among the many other contributing factors, the silent passive role of the gate-keeper is almost always one of the reasons for all that manifests- it is the space when “too much” or “too little” from the gate-keepers goes on to create and manifest realities that no one want’s to embrace! Join me here as we undertake this journey to understand what really happens when gate-keepers misfire and what is that we can do to plug that bit so that we don’t end up fighting battles which are best avoided!

Unlike popular belief, gate-keepers are everywhere and every level, whether you want to start with your home, the community you live in, the work place that you go to or the business engagements that you are part of or if you are lucky enough to witness the building up and falling down of political fortunes of politicians and nations, each and every space around these aspects of our life are driven by gate-keepers- their effectiveness and balanced thinking is what propels societies collectively further and ahead and when they get mentally fatigued or confused, well, yes the social segment impacted begins to seem like a part of a zombie apocalypse movie! So what do these people really do, or should I say what is that they are really to do and why and how that helps to begin with?

Well, the easiest example of gate-keepers that you and I would have come across would be those fabled folks from the “HR” departments or from those “secretarial” areas where we spend much of our corporate life either hiring/firing people, dealing with them and their real and apparent skills (those mentioned on the papers) and trying to make that sale (once we are able to get appointments!) respectively! But it is is spaces like these of the corporate world oblivious to the C”X”O’s team and the so called “A” Teams or “Strategic Thinkers” a lot of talent gets wasted and a lot of incompetence gets added even as the higher ups continue to keep writing theories and attend conferences and networking events speaking about how they and their organization is ready for the future! We all have come across the normal painful and dumb practise of the “HR” wanting to know how long an individual will last, if selected and so on and so forth, not realizing that they are in fact hiring because a person who has left the organization was the one they had selected because that person was going to hang around for a long time! Then you have other instances when “empowered groups” are asked to validate new ideas (even as they suffer from some severe intellectual incomprehensibility) and many great ideas are either then killed before they come alive, or the people with great ideas leave and start on their own or worse still this educated evaluation body ends up selecting the worst idea (which is in line with their limited understanding and intelligence) thereby setting up the organization for its own slow and systematic demise.

The problems with the gate-keepers begins as soon as you end up having the wrong people to keep the gates! You see, over critical, over anxious people are really never too dependable when it’s crunch time, for they will screw up for sure and the magnitude of their stupidity can cause damages worth millions- which at times are even not realized unless that new competition comes up and that’s when the people say, “Oh that person used to be working here, next to me!”. Organizations end up paying the price for having the wrong gate-keepers and at times this folly can be fatal to the enterprise’s existence! But then why would anyone in their right mind end up deputing the wrong or an intellectually stagnated gate-keeper?

Well the, answer to this question we must realize that intelligence as a currency is worthless if it is not updated and fine tuned to what the contextual reality is in the moment and needs to be validated and certified on an ongoing basis, this is what makes intelligence so fragile and both- useful and useless at the same time! Don’t believe it ask your friend who had to deal with a salesperson for an hour on a Monday morning, simply because the secretary got outwitted to end up giving that appointment! As far as inability to comprehend the “next big idea” well the whole world is full of examples of how erstwhile colleagues ended up being business competition, simply because someone did not pay heed and attention when it mattered the most! In all probability because someone said, investing that time on an idea- whose time had not arrived- was not worthwhile- all this as “they thought”!

If you thought, corporate gate-keeping was damaging enough (when not practiced the right way), imagine or should I say don’t imagine the kind of mess it can lead societies and nations into when governments of the day end up having intellectually starved officials/ bureaucrats as gate-keepers and policy collaborators for them! This is what empowers corruption, slyness, chaos and ambiguity and whether you are a developed nation or an emerging one or a small nation- doesn’t matter- each nation and society on this planet has this rare breed of failing and faltering governmental gate-keepers in equal measure to the level of political incompetence and societal indifference that is played out! The only aspect (where it differs from the corporate world) about governmental or political gate-keeping going wrong is not about another nation picking up an idea- but ending up providing other nations with multiple opportunities on account of one mistake at gate-keeping related to one subject matter! So if you run a nation, now you know why a lot of politicians end up ruining the nation rather then running it! When multiple gate-keepers fail one after the other even if the political outfit or the government of the day has the best intentions to provide great governance can come to a nought and fail miserably!

By now if you are thanking your stars and thinking that gate-keeping and problems arising from improper or reckless gate-keeping are limited to the corporate world and the political universe, well think again- with like everything else that is human- believe it or not- this gate-keeping begins at home- like charity does and the innocent looking approaches of “not this”, “do this and not that”, go on to often calibrate potential of individuals and end of the day, before you realsie you have already ended up walking on a path which is nothing what you would have really wanted to – had you got a choice- which is what great gate-keeping always does provide!

Great gate-keeping and great Gate-Keepers are often iconic simply because the value that they are able to create by what they effectively do is astronomical- whether it is the ability to get the right candidate to lead a community or a society, or the ability to spot a fine talent who can be then molded into a visionary corporate leader or that finesse to know the next solutions and services that society eagerly awaits- each and every space around factors like these and beyond is often dotted around with some fine gate-keepers who are constantly sieving and evaluating the “next best story” over the horizon. It is their ability to tap into the idea whose time has come at the time that one should- is what makes them truly iconic and a blessing for humanity the world over! So what sets these iconic gate-keepers apart from the mediocre ones’?

Intent and Interest- Iconic gate-keepers are like those curiosity driven babies who want to constantly explore, evaluate and understand what the surroundings are communicating- through people and through objects and through patterns that come and go! This ability of wanting to know more alongside a laser sharp focus on what is that they are hunting for- whether it is talent, Corporate leaders, a Political successor, a great takeover, whatever that is on their agenda- is what makes them so potent and successful- sure enough being human and the fact that they deal with humans- they too will fail at times – but what matters is that their success rate and success magnitude far outweigh their losses and hence what stand out almost always are the stories of the wars that they have won and not about the battles that they have lost!

I leave you here with these thoughts for now, allowing you to practise and reflect upon your own individual style of gate-keeping and do ponder about the times of your life when gate-keeping helped you and when it backfired and how all of that has helped you become who you have become until now! The story of gate-keepers and gate-keeping is a story of humankind’s endless pursuit to reach their aspirations and doing it in the most effective and efficient manner!

Ciao for now, will be back son with another one! Until then be the gate-keeper you want to meet when you knock on the gates- that you desire to be opened for you!

Make a choice: People or Process.

~ PA ~ Leave a comment

Organisations often have something to guide them by, at times these are called as values, belief systems, way of working, agreed way of working, “the way we do it here”, you can take any of these approaches, but all of these will eventually end up taking you down one of the two only possible routes- either you are managing, striving for or struggling for a people centric organisation or a process centric organisation. This short read, we take a look at what this all means, and how it impacts us and what we can do about it, before we decide to join that dream job coming your way!So let’s roll!

Sure enough both these approaches have their own advantages and strengths, let’s not bother about weaknesses, because where strengths are, diametrically opposite end of it, you will find the weakness! If you are wondering even for a moment why does this matter- identifying whether a particular organisation is people centric or process centric, well hold your thoughts for now! By the time we finish this piece, I am sure you will be scampering to find some solace and once you know well, that you are aligned to, developing or contributing to one of these types, you will further appreciate why you are either a great fit or a misfit based on who “you” are and the type of organisation you have landed yourself in!

Fundamentally speaking, humans are always good at one of the two things- this, even as we have both the attributes- either we are good on the being creative and ingenious or we are great at doing repetitive and predictable tasks with great accuracy. Sure enough, we can do both and we end up doing both of these and everything that comes between these two extreme ends with varying degree of comfort, the fact however being that we all are naturally inclined to one thing over the other and when we find a workplace that reinforces our natural alignment to its work methodology- we excel at the function that we do and the contextual settings help us accelerate and excel as long as we continue to put in the required efforts!

If you take a short trip back into history and search for people who made a mark for themselves, name-fame -fortune, you will see a common thread, majority of them were mavericks- they ended up doing/creating things like no one had ever before, or their approach to run or govern a society was unlike anything ever before and their ability to think creatively, different;y, what is normally termed as “out-of-the-box” ended up creating our world the way it is today. Certainly this does not imply that those who continued to do routine functions are worthless, in fact they too are worth their weight in gold as they continually better the way they do things and create new benchmarks of doing the same thing over and over again with more finesse and sharpness! So what does this tell us? Well in a very simplistic manner it tells us that the ability to be innovative/creative, being able to set new ways and rules is one set that we have within us and the ability to better, develop something that’s already there by being at it-also called as perseverance- ensures that we create more value to something that already exists either by process or offering services-by doing what is meant to be done in a more refined and quality centric manner!

Typically organisations, which thrive on research , product development, innovation and new -age breakthroughs, creative pursuits lay heavy emphasis on the people that they have on board and that’s but an obvious choice! When you have people who are radically unique by way of their ability to think, collaborate, confront, debate and further a common idea- that’s the space where magic happens! Each individual will bring a new approach around a conventional problem at hand and that’s what will create pathways to developing/creating something unlike ever done before!- Certainly this approach is out rightly expensive and this route is normally deployed only when the odds are very high- typically when the solutions innovated/service provided have life-changing abilities or are able to influence people en-mass across regions and continents! Consider the world’s leading space exploration company- which has been at the forefront of space science ever since its inception- yes you got it NASA- what do you think they are hiring people for – following processes or for creating them afresh and leading humanity into a new frontier when it comes to space? Like NASA there are many more examples among different sectors wherein organisation have disrupted the way we go about our life through their products/services and this was possible because of the teams that they have had- the kind of people that they had onboard! This is how people centric organisations stand out and deliver! Needless to say this becomes possible only when the right people are onboard in the right contextual setting! This is how People centric organisations thrive and excel!

The other approach which has been equally successful and stood the test of time as well, is the approach wherein the Process is of vital importance. No this is different from red tapism and bureaucratic delays, this is more about following an established chain of command and staying within a span of control so that the whole unit works like a well oiled machinery and at any given time, even at a moment’s notice, the whole unit can align itself to increasing delivery pressures or adapt itself to meet the necessities of time! Sounds familiar, think you know a few of them, well yes you do, the defence forces, law enforcement agencies, medics, paramedics, you will find these instances even across various functions normally aligned to production of various goods and services, in the case of the manufacturing or world of services, you will come across the vital indicators like, well laid out clear structures, methodologies, process steps and communication channels which enable people to work individually or as teams to deliver what needs to be delivered under different conditions with no compromise on the quality of the finished product or service! This is where magic is created by being good at what is being done and doing what is being done in a better way each time it’s done!

Now you may be wondering, so why do organisations struggle all the time with n endless talent deficit! Why do we have organisations complaining about the quality of talent? The answer is deceptively simple! Organisations face challenges with talent when end up having onboard the wrong people for the right job! The problem is not of the people- the problem lies with the expectations placed on the people- who are basically not who you are really looking out for! Consider, you are a manufacturing firm and want to hire some kick ass engineers to supervise the forging unit- well things will work out for you as long as you are hiring an engineer with an orientation to follow rules, process and someone who believes in creating incremental changes by being in the system over a period of time, now instead of this if you end up hiring an eccentric innovator- he will start by stripping down every process and every work flow that you have ever built over the years with a single objective of simplifying and doing the things the way he would like to because that’s what his core intrinsic approach and belief system is- to create and construct something new!

None of them are right or wrong, neither the individuals nor the organisations, it is all about being wise and sane enough to know what you are hiring for- knowing what is that your organisation stands for and being able to decipher well , who are the people – that will be able to align themselves to the aspects of the business! Once you have the right type of people aligned to the right needs of the business, you have created enough space for both of them to grow and excel! If you are a process centric organisation hire people who are aligned to the way of the process centric environs, if you are an organisation that thrives on innovation and individual greatness, build an empire which celebrates individuality and also rewards collaboration, that’s how you will be able to excel in that space!

The choice, of whether to develop a people centric organisation or a process centric one should always resonate with the core requirements of the business and importantly this is something that should be loud and clear- visible through way of working and communication, so that even people who wish to embark on the journey with you are able to appreciate if they have boarded the right flight and look forward to the journey with equal enthusiasm as much as they have for the destination that lies ahead! More often than not you will come across organisations which are part process centric and part people cntric- when you are around that kind of a hybrid space- what really matters is having the right people at the right places for doing the right things!

I will leave you here for now, to reflect and think, what are you, a process person, or a creative wizard, what is the organisation that you are working for- people cntric or process centric, and what type of organisation will you like to build, if you ever want to build one! Keep thinking for now!

Ciao for now, I will come back soon with another article soon! Until then, knowing yourself create value in what you, by doing it the way you do it!

Decoding “ism’s”: Why they work & why they don’t!

~ PA ~ Leave a comment

Now, before you start making any judgment about what this article perhaps may suggest or not and what my take on the issue of “ism’s” is- well none of this really matters- what is important and what this article deals with are the observed facts – The things as we see and what is the best we can do with what we experience either by accepting, rejecting or remaining indifferent to all those “ism’s” around us! So let’s roll by starting to understand what and who these “ism’s” are!

No matter where you work or who works for you (if you have your own business), which nation you come from, what society you live in- “ism” is a phenomenon which is perhaps as old as human civilization itself! “Ism’s” stands for – groupism, nepotism, favoritism so on and so forth and also makes it presence felt through despise, neglect, indifference and behavioral non-acknowledgement! Like everything else with humanity- by itself – none of the attributes are harmful to cause any serious damage- When these are applied and work in a directed manner, setting off a cascade of imbalances -which more often than not end up harming more people than it is meant to help the few that adhere to the set of the operating “ism” that all hell breaks loose!

Consider this case, say you are a powerful politician with an immense sway and acceptance among the citizenry that worships you like a demi-God. After serving long, your time has come to hang up your boots and offer that position to someone else who can further your legacy- you have a set of loyal workers who have been with you through the years and you have your own kid- that has been showing promise- not necessarily the best of the best among your party (group) what choice do you make? Go by merit strictly- shunning away your own blood- to have a face off at the family dinner table every evening? or stand solidly behind- project your heir to the chair and ask your group members to swear allegiance to the new upcoming order and awarding them with what they want and what you can for this kind act! Well, depending on which part of the globe you are- irrespective of the decision you take- whether you go ahead with your party nominated leaders or place your heir to the chair- you will always be accused of practicing nepotism! This is is the fact of being nepotistic and furthering nepotism- but the counter-point is equally important! Park your thoughts on this politician’s case and we will revisit this towards the end!

I am sure you would have paid a visit to the doctor- at least for some reason- if not for yourself- for someone that you know- possibly for someone you care- What did you do-when you had to make that life changing decision of entrusting your life or the life of someone you value in the hands of a doctor for a major surgery? Did you go by the medical school grades of the doctor? His legacy? His family name and history?What was it? Chances are- if you come from a place like India- where the concept of “Family Doctor’s” is still alive you have generations of families aligned to generations of healers/doctors all for a good reason- that ability to heal and cure runs in their lineage! Well- you may call this unscientific bullshit- perhaps it is- but it works! The chances are that when you want to trust a doctor with your open heart on the operating table- you will find it more comforting to know that the doctor comes from a family of surgeons rather than having a dude who walked out of a medical school last summer with a gold medal! So at times- nepotism is the only pivot of hope, likewise you have lawyers/advocates. Surely- the Jr. Doctor- may not be as sharp as the Sr. Doc in the family line- well that applies to you as well! isn’t it! Intellectual degeneration is the hallmark of humanity and the ability to even retain the same level of intellect as the previous generation is a “wow” moment in today’s era!

Now let’s examine what plays out in the professional settings! Consider this, you have through sheer hard work set up a multi billion dollar empire or perhaps even a million dollar business- it’s time for you to retire- what are the chances that you want to promote that Executive over your own kids and place them on the Directorship of the firm thereby giving them almost the ownership of the firm- Simply because they excelled at their work? not to forget the fact that for all that they have contributed to the firm, they have been rewarded all along with perks and salary for the same all the way? or Do you place your kid on the board and ensure that the “A” team sticks together and follows the rule book by listening to the chair- no matter who is on it! In yet another setting it could be all about that odd film or that web series you want to make with millions at stake and investors gunning for your blood- should it fail, you are toast- what do you do? Go with the safe cast and crew to ensure the project is completed in time and there is a greater awareness and chances of recovering the investments or go ahead by experimenting with new faces and unknown technical teams- just to follow your passion of doing something unique and fresh? Well if that scores a goal- you will remain to tell the story- else you will be in all probability evaluating your options of survival! So does this mean that “ism’s” are here to stay and there is no way around that? Well the answer is Yes and No- Yes- “ism’s will stay as long as humanity walks on this planet and No you don’t have to suffer on account of “ism’s if you don’t want the profits that come with it!- How is that done- well read on!

The safest way and perhaps the only way to tackle and deal with the “ism’s” is to be fiercely self-aware and know more about yourself than you know about the world around you! You see the power to destroy/create or get broken or build comes from within- within each of us- unless you don’t individually allow or empower another person to impact/ effect your thinking and who you are- You are safe and can deal with “ism’s” either by embracing them- be a part of the gang-play your role for a while as long as you are comfortable and gracefully exit when the time comes- like most of them do- without bring bridges and maintaining social relevance! The other way is to Accept “ism’s” is – See them as they are and don’t get entrapped or allured by their power and temptation and continue with your track and approach – Knowing well that your trim levels will arrive much faster and quicker and that you will be eventually ejected from the system earlier than other’s irrespective of what your potential is and whether you are valuable or useless to the people and the set up that you are aligned with! This second approach provides the bedrock to create a formidable seed to downplay “ism’s” and that approach is of “Authoring your own story”. As an option perhaps, not many will be able to exercise this, unless they are ably supported by family and people who matter and care for who “You” are and this scarcity makes this tribe even more ingenious! This is the place that breeds innovators, world-class artists, experts in various fields- from culinary to medicine, from engineering to design! Once you arrive in this space of being able to create and craft your present for a future of your choice- You become indifferent to all the prevailing “ism’s” around you and ironically enough as you taste success- these very “ism’s” will come searching for you to again allure you to their clan so that they can keep harvesting on the exploits of the genius thinking that you offer to the world- by claiming that you belong to their “ism”! So you see finally even success crafted and created by your own merit will draw you back to something that you were escaping- The only difference being that this time- You control the pack and You get to decide when Enough is Enough and no matter what you say or do- Your Indifference – becomes your greatest asset- since you have already learnt the act and craft to create and survive without any “ism” around you!

Being a coach, we learn dealing through our experience with people- The only singular truth that remains is – the fact that- Each individual’s truth is a their own reality to which they will always remain glued- the depth and spread of that truth either makes them all encompassing or self-limiting! There is nothing right or wrong about “ism’s” how we deal with it and what approach we take to deal with it- either makes “ism” work for us and help us or makes it works against us to harm us! The human mind, being what it is- through your life time- at one point the “ism” will your vital need – pivoting on your existence and yet at another time as your purpose is served, you will despise and reject that very “ism” as it never existed! Nothing right and nothing wrong about it! The only important thing being- don’t plan your life aligned to “ism’s- that is a fatal fallacy and can wreak havoc with even the most intelligent minds! As long as you stay focused within and know who “You” are and learn to manage that bit- all else can be dealt with later!

I will leave you with these thoughts for now, to perhaps re-evaluate your priorities and see whether you are entrapped/ fostering or staying indifferent to the “ism’s” around your fragile life!

Ciao for now, will be back soon with another article! keep those mails coming in and do let me know what next you would like to read about!

The experience paradox and flawed followership.

~ PA ~ Leave a comment

Through the last three months, wherever you are, your living rooms would have been flooded with “experts” and people having “experience” and being appointed as advisors, “expert committees” who would have pledged in one way or the other, about not worrying on anything and that they have control and will end this pandemic quick! The fact though remains that the virus is here to stay among us- not necessarily wanting to kill us- unless we have a screwed up immune system- which is because of what we do- what we eat and drink! So who are these “experts” what is all about the magic label of “Experience” and who are these people “followers” whose “followership” qualifies these idiots to lead and make a bad problem worse! Whether it’s a national view, about your immediate community or the work place that you go to, you would have either suffered or have had unwillingly contributed to aggravating problems rather than offering solutions; Thanks to these “experienced” people! Join me here as we try to understand why “experience is over-rated” and why “quality of follwership matters”!

The simplest of facts remains that, “experience” explained the ability to perform a similar or the same tasks over and over again and that made a lot of sense when you needed a shop floor worker to tighten up the screws of physically end up welding joints through a manufacturing process and still it does hold good when key skills are need to perform a task which is routine with utmost precision and accuracy. Surely enough you may want your heart surgeon to have experience because that person would have opened up and closed many beating hearts to ensure they keep beating afterwards too! But the moment you ask the heart surgeon to open up the brain and fix things up! Well, yes, you’ve got what I a m trying to say, you are asking that person to do something which that person has never done before! So you see all that accumulated experience becomes of zero value! Likewise if the welder knows how to work on a particular machine /component and tighten bolts for a particular product type- and now if that person was to move over to a new assembly line- his entire so called “experience” will be of little or no consequence as things change! What remains is competence and skill- A skilled worker or a surgeon- one will always remain- who they are- skilled and competent- but the accumulated experience does not help them solve something that they don’t know what to do with it! The current pandemic that the world is facing is getting aggravated by exactly this kind of disposition where all the governments of the world have assembled armies of “experienced” people who don’t have a f**king clue of what to do and how to deal with what they are trying to solve! – simply because this virus was manufactured either by man or nature just few months back to engage with the biochemistry and physiology of humans! It would have been roaming in the wild among animals for millions of years- who knows- but these changes and the impact is new and what is needed to tackle this is not “experience” but “intelligence” to study and work on solution pathways by studying the ongoing impact so that quick fixes are made available keeping in mind regional, geographical, demographical specificity of each nation and the regions within large nations!

This approach is the only hope that so called “experienced” people can bring to the table to ensure the world emerges from the shadows more rapidly rather than wasting time, money and resources to feed on their egos of misplaced experience which has no or little consequence simply because they have never experienced anything like this before and all their accumulated learnings are a big zero to this new challenge- what remains is the their skill and competence which needs to be supported by available intelligence to over come these situations- which I believe is a different problem of diminishing intelligence and also the fact that these “experienced folks” have never seen a problem like the one they are trying to solve with their limited past experience which has nothing to do with what they face!

This misplaced experience not only is detrimental in situations like of a global pandemic, but when these”experienced” geniuses walk the corporate world, they leave a trail of destruction like no one else and yes, fundamental reasons are almost always same- trying to solve a new age problem with an old age belief system and based on what they would have previously done; add to that the next layer of “flawed followership” which ends up becoming the final nail in the coffin for a corporate meltdown!

Firms hire- people with “experience” not realizing that the problem being faced is unique to the organisation and the circumstantial set around it- yes you can hire for people who show competence and skills to deal with complex situations but that is no way a guarantee for being able to fix the new problem at hand (it may be a recurring problem for the organization- but for the people walking in new – it will be a new problem and with time either they are able to fix it or end up growing avoidance strategies like everyone else around so that the problem stays and grows alongside their careers in the organisation! What’s the easiest way to know if this has manifested- watch out for the words- “This is how it is- this is how it will be!” How to go around this? Well only one way- Always hire for competence, skill and personality- These attributes are at the very foundation of an individual which will tell you whether a person that you want on your team is an all weather solution or a fair weather peacock!

But then why do people have so much of misplaced stress on “experience” well this has more to do with the “Followers” and importantly the “Quality of Followership”! Remember folks we get our urge of being followed and high of leading even as we evolved from being chimps into humans- but the quality of followership speaks a lot more about the Leader than the follower! If you want to ever decide whom you want to to work with- do check the followership for the person! In an ideal and highest form of Leadership- Leaders are meant to create more Leaders and not Followers (Refer- John C Maxwell), but given the short supply of common sense and reducing intelligence- even if Leader’s are able to get high quality followers, I will pleased enough! Look around you, whether it is your office, it’s your city council, your national politics- what do you see- you will see an unfailing pattern- Like attracts Like– That’s the universal law and holds good very much when it is about the quality of Followership! Say you have an intelligent leader- but obviously the followership will be more of intelligent people who are able to understand and contribute to the leader’s cause and actions- those who don’t understand a shit of what the Leader is saying will simply walk away- saying that the leader is an idiot! Well at times it may be true- when Leader’s camouflage their dumbness and call it as intelligence which is lapped up by an equally greater number of dumb followers- who also are believed into thinking that they are wise because they are following a wise leader!

This eternal strife between real and assumed intelligence and the quality of followership ends up serving societies with leaders who now have “experience” and become “experts” who are then entrusted with all our lives when we meet global challenges! Well I am certainly not suggesting that all are idiots, what I am saying here is- the quality of follwership and giving more importance to individual intelligence, competence and skills is much more valuable and meaningful if the world needs to find it’s way back not only from the pandemic but also from a growing economic disaster which will turn into a socio economic problems with law and order connotations in the coming weeks and months!

Experience only helps if you are going to go about doing the same thing again and again the same way as you have been doing it earlier! When contextual settings change- as life changes- what will help and what alone helps is – intelligence, skill and competence which are as intrinsic to every individual just as their blood group and it is all about doing what best they do with it that makes the difference between surviving and crashing during a meltdown event!

I will leave you with my thoughts here, time for a coffee and will be back soon with another piece, until then do think about what leader’s,experts and followership quality have you seen around you and what is that you want to change for the larger good, form this moment on!

Why organisations fail!

~ PA ~ Leave a comment

Before you start wondering and jumping to conclusions; no the title is not a problem statement neither this is an answer to all the stupid and dumb situations that organisations get into these days- intentionally and accidentally either-ways! This is more about learning a simple fact that people are at the foundation and core of what you do (literally whatever you choose to do- whether that’s a hi-tech company that you plan to build or just serve tea around the corner!)

Economic slowdown- well when countries hit the brake (especially when the sabotage is complimented by faulty government policies, needless to say all hell breaks loose!). The next thing that manifests in uncertain business environment is ..well..you have read the script- loss of jobs- closing of companies and lock-outs.When you have a closer look into the space how businesses react- they start with doing away with what is good-to-have (nothing wrong with this) and what gets impacted is majorly are the costs associated with the cost centers (read marketing, internal services like HR, Admin and Finance). The problems get compounded further from this stage as the good-to-have basket is determined through prejudice and nepotistic values rather then rational thinking! This is why when eventually they are out of the storm and the worst is over- often organisations realise there is no leadership that is required to steer the ship full steam ahead! Keeping people in the good-to-have basket is a blunder which organisations commit on an ongoing basis and consequences are always felt in an ongoing manner- no matter what metric you want to evaluate the organisation!

What then starts is a cycle which thrives on incompetence and the ensuing success and failure of an organisation is determined by the level of incompetence displayed by it’s leaders rather then anything else! As long as organisations tend to tie people as commodities rather then individuals who have something to offer through way of unique thinking- these ups and downs will continue and tend to get amplified as they resonate with failing economic policies of the government of the land!

A large network group in the space of marketing communication- The group thrived on mergers and acquisitions on an ongoing basis (to it’s perceived advantage and unintended disadvantage,decisions taken overlooked and gave a damn to the people who are being impacted with the ongoing decisions!) So much so that people whom the decisions usually would impact would be informed about it at the very last hour, something like this, “Hey! from tomorrow you are re-designated as “Chief Entertainment Officer” instead of the “Chief Business Officer” and your new clients are “xyz” and your target is “dollar 123″ and you have three months to get that money else find a place!”

In some cases other short discussions have been like, “You know how its is, the times are tough, we have to take calls, suddenly we have five CEO’s we need only two, so we want to know how you want to plan ahead and want us to communicate about your moving on!” Well in either scenario- the critical aspect that was missing- The rational approach that the HR team could have provided the management with– but as the case was to be- the HR team was totally clueless as this was a “numbers call” wherein the trade off is something like this, “because revenue is “x” we need “y” people and we are now “y+20″, so decide which 20 go!”

As a coach, we never wear a hat that goes on to suggest or indicate one option over the other; the fallacy of our times (which seems to go on increasing) is that incompetent leaders go on to make equally incompetent decisions, using tools that have been chosen (again by incompetent teams) which results into these fast failing scenarios over and over again. The damaging costs to organisation in terms of brand re-building, re-hiring and re-training simply outweigh all spelled out benefits shown by these (incompetent) experts and this cycle keeps on repeating every few years- for some industries and sectors this happens every three years and for a few others it happens once every five years- but this does happen! When these things unfold and resonate with an ongoing national or global slowdown the impacts are unquestionably more damaging and equally difficult to repair with long-term consequences!

By now you are probably saying- ok- so stop all this nagging – do you have a solution! Well the answer is yes and no- yes- there is a solution- simple effective and no- because you will not go ahead and implement- because for implementation of simple and effective solutions, you do not need a blue blood MBA rather you need guts and commonsense to face adversity and stand firmly no matter what to speak and do what is right- to master this bit takes at times- a learning of a lifetime!

Frankly speaking about the simple and effective solution- organisations that thrive on value of an individual and demonstrate rational decision making when it comes to setting up teams, qualifying businesses by planing for tomorrow along with their today a lot of misery can be avoided and is avoided- unfortunately in a corporate era wherein ship captains don’t see a tenure of more then two-three years planing anything fundamentally strong and substantive is a foregone conclusion and unless this bit is corrected from the top- I guess the chaos will continue- the only saving grace will be a few good men and women from the HR teams who are able to pre-empt, avoid and manage chaos as it unfolds giving a human touch and not resigning to the “numbers game”!

I will leave you with your thoughts here and will be back soon with a new piece with a refreshing take on something new! Enjoy your coffee and start learning to tame chaos today!

Welcome to your level of incompetence!

~ PA ~ Leave a comment

Yes, i can feel the grin on your face, right away, after the last blog that seemed a bit heavy and serious; what else could have been on my mind, but to make the misery of your life a little less, by ensuring all of us (me included) to look into the mirror and welcome ourselves and those around us to our respective level of incompetence!

Well, at the very face of it, this seems to be a cute problem , but trust me this is a baby faced killer! and this has harmed organisations not only at local levels but also has resulted into global meltdowns– well case in point- does anyone remember the downfall of the wall street- sub prime crisis- take some time off to dig into those not so helpful discouraging episodes, the fact remains- there were all smart men and women who were screwing up things at the grandest scale while the world was still looking at their coveted degrees in Law and those ever elusive MBAs- you know from where!

People often forget that we are a bio-chemical machine and can fail and fall like any mechanical machine- if you nourish it well- results are amazing- path breaking and scintillating, abuse it and throw garbage into mind and body and well, yes that’s what exactly will come back to oneself and also gift everyone around- the same age old principle of “garbage in and garbage out”!

People have always asked me, why I have been so passionate about aviation ( to such an extent that I choose my window based on the equipment and start doing the pre-flight checks on the android app, to give the crew company from the comfort of my seat)! Well the answer is very simple, it is possibly the only commercially viable profession where you simply can’t screw up and if you still managed to- you will certainly be global headlines- right after the breaking story from The White House- in case you don’t make it with your material body (which is quite likely) your soul will be drenched in outpouring grief from world over- even by people who have nothing to do with you, the passengers or the aircraft manufacturer- this singular overwhelming nuisance has played on the back of the mind of aerospace companies and I believe has managed to keep checks and balances with the odd screw ups every few years!

This overwhelming public shaming and nuisance ensures that commercial aviation works with precision, accuracy and with absolute zero tolerance to manageable and predictable challenges and issues with equipment and people alike! Go a little deep into this fantastic industry and you will uncover the ceaseless, selfless attention to detail, pro-activeness and ownership that each and every person associated with every single take off and landing each time (irrespective whether they are at ground control, the ATC or in the air) its a beautiful ballet that’s rehearsed, improved on an ongoing basis- day in and day out- with only one purpose- Not to screw up!

This unfailing, thrust has made aviation an industry to envy and continues to provide case studies in human mental conditioning and studying aspects of human brain- from simple aspects like body fatigue to complicated behavioral studies- all to ensure- all is well and nothing ends up in the well!

So if, competence is so priced, why is there so much dearth of it all around- well, the fact remains as long as no one gets killed, no one will really bother!

A garment manufacturer will not bother with that odd thread swinging in the air, nor will the call center angel that you spoke last evening will care a damn about what you said, as long as your conversation fits into some customized narration box for her to update and get moving with you sick, overdue card account!

Another fascinating reason why incompetence thrives is- people get promoted to their level of incompetence! and then magic- they have no where to go -within the organisation or outside- because they just manage to make themselves unhireable!– for reasons varying from sheer technical incompetence, to updation of knowledge to sheer laziness and the evil joy of screwing up others even as they mess up the organisation- one department at a time- one level at a time- till all of them become indistinguishable and then there is this great clean up act carried out by some poor investor how finally wakes up to smell the coffee and have the pests weeded out! But by then most of the damage has been done and more often then not at this juncture organisations get into the chameleon mode (new name, new logo, new business vertical, mergers and acquisitions and if nothing works well shut shop)!

So what next, are we all doomed to suffer at the hands of few incompetent souls, well actually the way societies and way of living gets constructed, we still do have a choice- to limit our exposure to external incompetence and dumbness- but for that we need to up our level of competence to be able to distinguish between the innocent point of ignorance and devilish incompetence hiding in plain sight under our nose!

An easy way around this menace, is to be self reflecting- sans carrying the baggage of being judgmental, prejudiced,patronizing and living with a head full of planet saving ideas and believing that you are the modern age Noah with answers to all the miseries! The moment you do this- life will in a wink- become a little more sensible and you should start to see beyond the fog of camouflaged incompetencies around you and genuinely start begetting real leaders who create, add and sustain value for themselves and everyone around- for that is the real hallmark of competence!

I will sign off at this point, time to take a break and try smelling competence among the conflicting odors of incompetence and stupidity around the coffee shop from where I am punching this article!

Until next time, happy reading and raise yourself to your next level of competence and do yourself and the world around you a big f**king favor! God Bless!