Tag: organisations

Make a choice: People or Process.

~ PA ~ Leave a comment

Organisations often have something to guide them by, at times these are called as values, belief systems, way of working, agreed way of working, “the way we do it here”, you can take any of these approaches, but all of these will eventually end up taking you down one of the two only possible routes- either you are managing, striving for or struggling for a people centric organisation or a process centric organisation. This short read, we take a look at what this all means, and how it impacts us and what we can do about it, before we decide to join that dream job coming your way!So let’s roll!

Sure enough both these approaches have their own advantages and strengths, let’s not bother about weaknesses, because where strengths are, diametrically opposite end of it, you will find the weakness! If you are wondering even for a moment why does this matter- identifying whether a particular organisation is people centric or process centric, well hold your thoughts for now! By the time we finish this piece, I am sure you will be scampering to find some solace and once you know well, that you are aligned to, developing or contributing to one of these types, you will further appreciate why you are either a great fit or a misfit based on who “you” are and the type of organisation you have landed yourself in!

Fundamentally speaking, humans are always good at one of the two things- this, even as we have both the attributes- either we are good on the being creative and ingenious or we are great at doing repetitive and predictable tasks with great accuracy. Sure enough, we can do both and we end up doing both of these and everything that comes between these two extreme ends with varying degree of comfort, the fact however being that we all are naturally inclined to one thing over the other and when we find a workplace that reinforces our natural alignment to its work methodology- we excel at the function that we do and the contextual settings help us accelerate and excel as long as we continue to put in the required efforts!

If you take a short trip back into history and search for people who made a mark for themselves, name-fame -fortune, you will see a common thread, majority of them were mavericks- they ended up doing/creating things like no one had ever before, or their approach to run or govern a society was unlike anything ever before and their ability to think creatively, different;y, what is normally termed as “out-of-the-box” ended up creating our world the way it is today. Certainly this does not imply that those who continued to do routine functions are worthless, in fact they too are worth their weight in gold as they continually better the way they do things and create new benchmarks of doing the same thing over and over again with more finesse and sharpness! So what does this tell us? Well in a very simplistic manner it tells us that the ability to be innovative/creative, being able to set new ways and rules is one set that we have within us and the ability to better, develop something that’s already there by being at it-also called as perseverance- ensures that we create more value to something that already exists either by process or offering services-by doing what is meant to be done in a more refined and quality centric manner!

Typically organisations, which thrive on research , product development, innovation and new -age breakthroughs, creative pursuits lay heavy emphasis on the people that they have on board and that’s but an obvious choice! When you have people who are radically unique by way of their ability to think, collaborate, confront, debate and further a common idea- that’s the space where magic happens! Each individual will bring a new approach around a conventional problem at hand and that’s what will create pathways to developing/creating something unlike ever done before!- Certainly this approach is out rightly expensive and this route is normally deployed only when the odds are very high- typically when the solutions innovated/service provided have life-changing abilities or are able to influence people en-mass across regions and continents! Consider the world’s leading space exploration company- which has been at the forefront of space science ever since its inception- yes you got it NASA- what do you think they are hiring people for – following processes or for creating them afresh and leading humanity into a new frontier when it comes to space? Like NASA there are many more examples among different sectors wherein organisation have disrupted the way we go about our life through their products/services and this was possible because of the teams that they have had- the kind of people that they had onboard! This is how people centric organisations stand out and deliver! Needless to say this becomes possible only when the right people are onboard in the right contextual setting! This is how People centric organisations thrive and excel!

The other approach which has been equally successful and stood the test of time as well, is the approach wherein the Process is of vital importance. No this is different from red tapism and bureaucratic delays, this is more about following an established chain of command and staying within a span of control so that the whole unit works like a well oiled machinery and at any given time, even at a moment’s notice, the whole unit can align itself to increasing delivery pressures or adapt itself to meet the necessities of time! Sounds familiar, think you know a few of them, well yes you do, the defence forces, law enforcement agencies, medics, paramedics, you will find these instances even across various functions normally aligned to production of various goods and services, in the case of the manufacturing or world of services, you will come across the vital indicators like, well laid out clear structures, methodologies, process steps and communication channels which enable people to work individually or as teams to deliver what needs to be delivered under different conditions with no compromise on the quality of the finished product or service! This is where magic is created by being good at what is being done and doing what is being done in a better way each time it’s done!

Now you may be wondering, so why do organisations struggle all the time with n endless talent deficit! Why do we have organisations complaining about the quality of talent? The answer is deceptively simple! Organisations face challenges with talent when end up having onboard the wrong people for the right job! The problem is not of the people- the problem lies with the expectations placed on the people- who are basically not who you are really looking out for! Consider, you are a manufacturing firm and want to hire some kick ass engineers to supervise the forging unit- well things will work out for you as long as you are hiring an engineer with an orientation to follow rules, process and someone who believes in creating incremental changes by being in the system over a period of time, now instead of this if you end up hiring an eccentric innovator- he will start by stripping down every process and every work flow that you have ever built over the years with a single objective of simplifying and doing the things the way he would like to because that’s what his core intrinsic approach and belief system is- to create and construct something new!

None of them are right or wrong, neither the individuals nor the organisations, it is all about being wise and sane enough to know what you are hiring for- knowing what is that your organisation stands for and being able to decipher well , who are the people – that will be able to align themselves to the aspects of the business! Once you have the right type of people aligned to the right needs of the business, you have created enough space for both of them to grow and excel! If you are a process centric organisation hire people who are aligned to the way of the process centric environs, if you are an organisation that thrives on innovation and individual greatness, build an empire which celebrates individuality and also rewards collaboration, that’s how you will be able to excel in that space!

The choice, of whether to develop a people centric organisation or a process centric one should always resonate with the core requirements of the business and importantly this is something that should be loud and clear- visible through way of working and communication, so that even people who wish to embark on the journey with you are able to appreciate if they have boarded the right flight and look forward to the journey with equal enthusiasm as much as they have for the destination that lies ahead! More often than not you will come across organisations which are part process centric and part people cntric- when you are around that kind of a hybrid space- what really matters is having the right people at the right places for doing the right things!

I will leave you here for now, to reflect and think, what are you, a process person, or a creative wizard, what is the organisation that you are working for- people cntric or process centric, and what type of organisation will you like to build, if you ever want to build one! Keep thinking for now!

Ciao for now, I will come back soon with another article soon! Until then, knowing yourself create value in what you, by doing it the way you do it!

“Guru” in the workplace!

~ PA ~ 1 Comment

As the title suggests, this article is about trying to understand and explore- what really does it mean when we call or refer people that we work with “Guru” and what makes or doesn’t make one a “Guru”. Well certainly enough, you can always say, who am I to take a shot and define this space, well I am not doing that and neither do I intend to do that! This is about reflecting upon the true essence of the word “Guru” and how that can be appreciated in the times that we live in! So let’s begin!

We have all walked through those so called “aces” at work in our work areas, someone good at sales, someone good at marketing, few others ace it with numbers, few dealing with people so on and so forth, but very few and rarely you will find people around you, when you come across them , seem to be institutions within themselves! These are radically different, they may not always have that coveted expensive degree, nor always will they have that infectious personality and neither will they always seem to be all that spic and span – almost ready for the next shoot of a corporate magazine cover! These are the ones’ who hold us in awe, and respect by virtue of being who they simply are and these, my friends are the real “Gurus” that we have around our workplace! I am sure you would have encountered a few, I had the privilege to be lead by a few and that’s what makes our lives all that more enriching!

This is beyond that help your senior provided you with and you repaid the same with an evening beer, this is beyond that odd shift you took up to help that unlucky junior who had a bad bout of food poisoning, it is different from saving the job of that finance rookie who had posted wrong entries on the forbidden side of the balance sheet! So, by now if you are still wondering, if it’s none of this, not the managers, not the seniors, not the work, not the help, not the guidance, then what is it about? Well, my friend to begin with, let’s start by understanding the philosophical concept of the very word that we are trying to understand here- “Guru” – One of the many golden words from the ancient Sanskrit Language from the Indian sub-continent (often referred to as the language of the Gods) , the word Guru primarily has two parts- Gu- which implies Darkness and Ru which implies Light. This word primarily has been used to anyone and everyone who has had a profound capacity and ability to guide and direct the life or people away from darkness and usher them into the area of light! As the old masters say, The Guru never tells what to see, The Guru just tells where to look!

Now, with this new information at your disposal, I am certain your mind has already started to get into an overdrive to possibly evaluate who are or have been your “Gurus” and for whom you think you have been, well hang in there, there is much more to be understood before you actually end up offering the title or receiving the same!

The genesis or the importance of the “Guru” evolved and developed through the rich ancient history of what is today India, back then historically societies, in terms of complexities were far simpler than what we are today and largely worked around the dignity of labour and definition of the work that an individual did within the contextual frame of the prevailing society, so you end ed up being a priest, a soldier or a farmer or a tradesman or a social worker based on the competence that was derived on basis of one’s lineage- well there would have been benefits and adverse impacts around this- but that is not for the current topic. So once you had these defined sets of social class, meant to perform tasks with exceeding levels of competence to rise and ensure the safety and well being of the society- read kingdom, the onus was only on one vocation- it was the Teachers- The “Gurus” were the only people who stood between a society- kingdom being assured a continual supply of aces across the work areas or incompetent people joining the work areas which would eventual result into the disintegration and falling apart of the kingdom- because once Incompetence sets in- sooner or later- collapse will be certain- whether it be an individual- a society or a kingdom!

Now that the onus of ensuring safety and well being of each and every soul firmly resting on the wise teachers, what do you think would have manifested further? Well yes, good teacher’s created good enough students who were able to hold on to the societies and kingdoms for a few generation perhaps and when extraordinary teachers created geniuses among students, their kingdoms had legacies which last centuries and in some cases have left an impeccable mark on the way we carry out our modern live as well- don’t believe me- well think about the India’s National Emblem you will possibly get a hint at what I mean here! The real “Gurus” have always been able to influence and create value for time periods lasting centuries- long after their physical presence has been lost by way of their structured teachings and eclectic followership- with only one goal- serve the larger and greater goal of the society and replenish the capabilities of an individual! So now that you have got the context, let’s come back to the “now” and what do you see now, do you still find an equivalent or a close comparison to these ancient “Gurus” within or around you? May be you do or may be you don’t, either ways, that’s fine-because that’s the irony of the times that we live in!

In the time that we live in, at the most what majority of the people involved in working around glass clad offices experience is the modern day concept of mentoring- that fabled mentor- mentee relationship- well it lasts as long as the objective of the organisation or the task at hand are met, post that no one really cares for the other! Nothing right or wrong with this aspect as this how the norm has been set whether we like it or not! Certainly there are ramifications for this, it works for that specific problem to be solved, but leaves both of them devoid of any learning which can set them up for future failures- as their focus is too focused and entrapped into one specific aspect- without considering the need of learning in depth of the mentee! The modern day office settings have invariably created pressures of work and time which simply don’t allow to foster in- depth understanding, which is needed for the real Gurus to present themselves, as the students too are almost never ready! There is an old saying, which I had read somewhere along, When the Student is Ready the Master arrives! Well in the modern day office where everyone is working from one pay check to the other, this wait of the students ends up becoming an eternal one, sometimes the Guru is there with no students and yet other times, the student is wailing for help with no Guru’s around! So what can be done about this, is there anything that can be really done?

For the Gurus to arrive and the student’s to thrive, we need to consider a radically different approach to work, an approach which thrives on debates, discussions and experimentation- with an emphasis to fail- rather than succeed (sure enough I am not suggesting the organisations to go bankrupt with this approach- whatever is within the limits of allowable failure). The ancient “Gurus” always had a great tenacity to teach through this approach and it worked because no one ever told the student what to do, they were always told what was required as a result- not how to get it done! The student who would have been the most creative and effective in providing the solution, would than be able to set a standard process for the given challenge for others to follow- this encouraged learning, competitiveness knowing well that- there is never only ONE right way and this ensured that students and Gurus alike ever remained humble! You see, Humility is the anchor stone to Learning and applicability of what is being learnt- Without humility, knowledge will just slip away like grains of sand from the fingers of your palm!

Another important way of knowing you are in company of a true Guru- “Gurus are not bonded to their designation/labels/business cards,they have a strong sense of assumed ownership and will jump straight into the challenge at hand and start providing directions for resolving the challenge- this will be needles to say, to the delight of many and the horror of a few others! Unlike the modern concept, people often misread the part tat the “Guru” has to be a senior person- your boss- or someone in the office who is about to get an heart attack or fade away or retire; well it doesn’t have to be that way! On the other extreme end, actually it could be that new intern sitting and smiling away in all glory to your dumbness! You see,- Guru- as the word implies- the ability to dispel darkness and show the light- also has an intrinsic aspect of common-sense woven into it, you don’t always need to have a deep philosophical bondage to it, just because the word and the manifestation of it have such deep rooted civilization tagged to it!

The fact remains though, for the master to appear, there has to readiness among the students!; You see businesses hire based on consideration sets of the services that have to be provided to the society, and unlike earlier times, we have warped workplaces cloaked and hidden away into far too much of incompetence- which is hidden not because of anything else but the pressure of loosing the livelihood– If businesses ensure that incompetence management is an anchor stone of their business turnaround policy- more than ever students will present themselves to be trained, retrained and skilled and for that to manifest, the masters’ the Gurus’s will appear like magic- This simple shift in the mindset of people to deal and engage with incompetence and not negate or hush it up will do a lot good not only to save livelihoods but create finer and sharper work force which in times ahead can unleash new ways of excellence pertaining to their work!

Well, if you ask me, the presence or absence of the real “guru” in a workplace speaks a lot about the place itself! All great places which have created an impact on human lives have been fortunate to have these unsung masters always around- some famous, many not so famous and it is these tiny elements that go on to make a big difference for an organisation to be considered among the best and being THE BEST! Not to forget, there is a “Guru” within each of us, perhaps you may be struggling with what you do, but something within you, can make a whole big difference in someone else’s life! It is about taking those pauses at work and reflect to see, what is that you know and what is that you know- that you don’t know- when you reach this space- you will have the Guru paying you a visit and at the same time you will end up being a Guru to someone else too!

I will leave you here, with these quasi-philosophical aspects around the concept of “Guru”, I have intentionally stopped short of getting into mundane examples of our office lives and will leave all of that for your imagination and experience to play it around for you! What is important is to have the realization that without The Guru- there is no light and without Light there is no Life! The Guru is sometimes within you and at times around you- You just need to seek THE GURU! Yes, I read this somewhere, never forget- The Guru doesn’t ever tell you what to see, but always guides you where to look! Think around this!

Ciao for now, will be back with another article and once again, Here’s Wishing Everyone A Very Blessed Guru Purnima!

The HR pivot to the rescue.

~ PA ~ Leave a comment

If you are thinking this article will be about glorifying HR (Human Resources) and play down everything else that happens to be an essential part of the business, well you may be slightly disappointed, but if you want to know how and why people were, are and will always continue to be the core of all that we do as humanity; in that case, this piece is something that might just interest you! So let’s move ahead!

No matter how much few businesses want to keep shouting from the roof tops- automation, AI (Artificial Intelligence), Virtualization, autonomous technologies, well they can continue doing that, there is nothing wrong about it, but they seem to forget the fundamental aspect that even to build the frameworks that provide automation and allied technologies what is necessary is the human mind which is ingenious, innovative and relentless! All our future technologies will only be as good or bad as the thinking minds behind their development and yes, there have been instances when the envelope has been pushed to far and lead to disasters (read Boeing 737Max and Air France Flight AF447 disasters) where rushed-through technologies rapidly implemented and executed and puzzled human minds- leading to ambiguity when it was not needed with fatal consequences!

The key point that I am trying to make here is that human mind and people are the essence of every organisation and every business activity that we embark upon and in times like these when business are preparing to rebound, if there is any one thing that they should possibly focus on doing right,- It will be hinging their come back strategies and actions around the people space within their organisations and for that, they will need to deploy their strategies through the HR pivot! So let’s see what utilization of HR as a pivot can possibly look alike!

Whether you are an organization of 25 people or have 10,000, the urgency and necessity of developing a come-back strategy with people at the core of it, only grows in importance and relevance with the size of your business and people involved. Whether that size is measured in terms of market goodwill, product/ services range/ nature of business or the quality of people, each of these and many such attributes matter! I share with you few areas where the HR pivot can be deployed to bring about that much needed acceleration and doing away with unwanted business complexities which tend to develop around every come-back strategy. These complexities are at times genuine and unavoidable, but many a times are co created to defeat certain emerging scenarios by virtue of hidden narratives and insecurities arising from the people who are likely to be impacted by the developments!

While using HR as the pivot to come-back, here are a few basic approaches that come to my mind, you may like to add/delete a few depending on the specificity of the challenges that your business and people face!

My HR pivot choices:

“Business Enabler”

“People Empowerment”

“Visible Leadership”

“Communication Strategy”

“WE”

Business Enabler: When HR is used as an active pivot to enable business, it accelerates the come-back and fuels direction and purpose like nothing else! The given caveat here though is that the HR teams must know the business and be able to provide HR solutions and point of view which contextually help and empower business decisions, consider there is a requirement to have 50 more workers in the plant to boost production of safety gear- here if the HR is aligned to the business and has in-depth understanding- it will be able to understand the complete impact of hiring 50 people- if the business seems to be diminishing away in next 12-18 months and hence can possible avoid the hiring or provide a solution which meets the requirement in a more apt manner- say temporary staffing rather than a full time association- which will eventually wipe off the profitability coming form the project once the sales begin to fall off! The more aligned HR is to to businesses in terms of knowing the products/services, appreciating the market place factors and behaviors, the more equipped will it be to provide sane and wise advise to Business teams and ensure that no unwanted expenditure occurs and the whole circus of hiring and firing people can be avoided to begin with as much as possible! But as I said, Knowing the business is vital and as simple as this statement may see, this is as complicated as it gets and one of the primary reasons of failure for HR teams worldwide- when they don’t get the correct understanding of the business of their organization right!

People Empowerment: This is one of the foremost pivots that organisations who value their “people” tend to often use, the effectiveness of this however will be much dependent of the earlier pivot and how well the HR team understands and knows the business of the organisation! People empowerment also becomes less effective when the “people on the team are different” from the “people on the paper”! Many organisations deploy hiring strategies which are archaic and old school, quite a few hiring managers seldom show expertise on the technical side of the job for which an individual is being interviewed- one may argue that- you have a technical round for that and that team is best suited for evaluating those skills- well may be- but when it comes to articulation and the ability to communicate and discuss technical aspects of ones’ business with other people (which will be an ongoing process on the shop floor or the service floor) this blend of non-technical and technical skill and quality of engagement will be crucial to determine whether an individual will be successful or not and if yes, by what measure! This blend can only be understood by HR teams as they are supposed to be trained to read the non-technical aspects and when that is complimented by a thorough understanding of business and positional nuances it just makes the job that much easier and you know watch time that you did not miss a right talent and you have not hired a right person for a wrong job! Always remember there no wrong people, but jobs for which they get hired are either too much for them to manage to too little to challenge ! Apart from this, empowering people on an ongoing basis also becomes possible- once a fine understanding of people and the work is developed, in an instant a trained HR eye can spot who within the team is being under-utilized or over-utilized and how best there can be a rejig(minimizing and doing away from the whole effort of hiring from external sources- which you can read as additional costs- costs of time and money). Effectively done “people empowerment” works wonders and propels come-back strategies of organisations like nothing else!

Visible Leadership: Crisis or not visible leadership is crucial for driving resources forward and keeping everyone glued to a business goal or objective irrespective of ongoing distractions that an organization may be facing. The HR plays or rather can play a vital role here, for helping the organization decide who that face of leadership will be at what level. This statement may surprise you, but that is a fact, Leaders who become Leaders because pf the position that they hold, may not always be a great choice to communicate en mass with people to teams during times of crisis- because not only content of the communication matters, but it also matters from whom it is coming! Consider you have a unit leader who has risen through the ranks pushing behind a few senior members on account of individual performance, now if this person was to lecture the team on “collective responsibility” and need to work together, imagine how many of the team members would really be keen to take that kind of shit from that person! Hardly any! Well, that’s the point, depending on what is the problem type and what the crisis level is, the HR can guide organizations on who will communicate at what level- it may be the second- in- command of a team or a Supervisors or a Foreman with over three decades of experience- doesn’t matter, the only thing that matters is that there has to be Leadership which is visible and more importantly listened to- not only because of the opposition but also because who they are as perceived by the majority! which may or may not be the same person as leading that specific set of people! These visible leaders are always there within an organization and a trained eye can spot them and know when exactly to leverage their latent value for helping the organization race ahead!

Communication Strategy: As skewed it may seem, but a glued in and synced HR team also counsels organizations about the communication strategy that needs to be deployed, whether it is about asking people to work more, work less, asking them to take delayed wages, wage cuts or layoffs, whatever the communication, during a crisis, if any bit of this vital space gets into hand of someone who is amateur and not so sure of what has to be done with the content provided- expect heart- burn, legal issues and unwanted headaches and damage to the business brand as an employer! Organizations are managed by people (as yet at least) and as long as people are involved- people will come and go in all shapes and sizes of mental fitment! As I said in paragraph above, positional leadership is of little consequence if the ability to influence is lacking and authority gained by authenticity is limited! Hence a good communication strategy has to be not about the content of the message, but the Who, When and How of it and these can be answered by HR teams well enough once they are deeply synced into the business developments and unfolding scenarios of it! When crisis hits; fast and , clear action seeking or providing communication is of utmost importance!Sure enough organizations have PR teams to do this bit,if they tend to be disconnected from realities and are left finding more for literature in the content of a message rather than meaning, the whole purpose will be lost and the resulting ambiguity will do more harm than not having sent out a message!

WE: Perhaps this is the most important step wherein the HR can be a true and perhaps the only pivot that can unify diverse teams, process and people as required to ensure that localized and team level distractions are minimized as much as people and the larger and grater objectives of the firms are upheld and pursued after! An active, proactive and preemptive HR can appreciate the power of the “WE” pivot. This pivot which binds people and the organization in one thread is powerful to ensure that larger business objectives can be pursue and achieved seamlessly and other challenges can be overcome simultaneously on the way! For this pivot to work businesses need to empower their HR teams! This is needed so that the HR teams can lead people in a more dynamic way and are not kept restricted to their age old archaic spaces of HR Operations and allied functions! When HR is empowered enough to partner with business in an equal measure and lead the “WE” part there in nothing that will possibly block the way of an organization hell-bent to make a recovery and make a strong come-back with a definitive statement!

I will leave you here, perhaps you may want to add a few things, remove a few things and devise new ways to ensure that your businesses teams or HR teams or functional teams that you are part of play the role of being a pivot in a way they can to ensure that your businesses start to make that one much needed U turn to be aiming back to the growth finish line! Lastly no matter what your business is, how big or small your firm is, how simple or complex your business is, if there are people involved , you will rest assured need “people specialists”, for they know much better than anyone else on how to create value from latent energies that lie stored within each working soul in an organization! The HR pivot which is sharp and at work is a blessing that can make all the difference to establish your firm back to it’s cherished spot or make the firm struggle for quarters to come with no end in sight, dousing one fire after another as the business tries to come to grip with changing dynamic businesses environments!

Ciao for now, I leave you to think and reflect, add and delete and maybe you start working on the vital pivot that serves you right! I will back with another piece soon, until than have your Coffee!