Tag: process

Risks of personality worship.

~ PA ~ Leave a comment

Societies have their own life-cycles, and every society learns what its life- cycle is, usually the hard way! Through modern history, we have seen the demise of the erstwhile kingdoms- whether that was because of experiments in different types of governance models like democracy, communism, dictatorship, autocracy or the hybrid models which picked elements of different governance models (while becoming none); normally societies ended up accelerating their social collapse, but in a few cases retained their character, intrinsic value to survive, reforge and rise again and this space where societies collapse and rise again is the space of personality worships- because the whole social drama that unfolds- no matter where you live, it is almost always about personality or the competing personalities that are offered the platform to lead and provide direction to the masses! Join me here as we try to understand why personality worship could be or rather is a risk that every society must weigh well before limiting it’s exposure to the same!

As Individuals, we like it when we get ready solutions for the problems that we are facing, irrespective of the fact whether these are chronic or one off cases. Very often the people who have the ability to wield this power are the ones’ who provide us with solutions and make our lives easy (at least that is what it looks like to begin with!). This is where the game starts and this is the grand stage of personality worship! Whether it is the politician that you like or despise, that boos you adore or that team mate you can count upon- or anyone for that matter whom you count on- you are knowingly or unknowingly getting into the trap of personality worship, and while this looks innocent and divine, it could end up being quite the opposite and many nations around the world have lived to tell those horrible stories of personality worship gone too wrong! So how does this all start…well here we go!

As we go about our daily chores, we often want to leave a few vital decisions to someone above us! If you are working with an organisation, you are looking forward to your boss- he is looking forward to his until you reach the CEO through the chain of command and the CEO too looks up to the board to whom he is answerable who basically have the stakeholders- which includes you too! So you see, even in a corporate set up as we work, at the levels of competence that we have been entrusted with, every now and then we will leave out that odd blank to be filled up by our bosses, not because we can’t do it, but rather that’s a fail safe mechanism to ensure everyone doesn’t end up doing everything causing chaos that can ruin the organisation or ends up creating more competition from within! It also ensures progressive development of competence and thereby assures survival and growth for all those involved in the creative process. Likewise when it comes to the larger social fabric, it is the domain of the politicians, the bureaucrats and the whole official machinery of a state/ nation that goes in to make our societies progressive and safe. When we start allowing personality worship to creep into this space, we end up creating unprecedented situations and eventually have no one else, but ourselves to blame at the end! You see, if you ask clowns to lead then… you are part of the circus and no longer an audience! So why is this so damaging how can we change this or rather balance this?

Since time in memorial, right from the times of the Kings and Queens, personality worship has been the order of the day! Certainly it made sense because all power was concentrated there and with no other way around, it made sense! So based on the personality worships Kingdoms progressed and regressed, each time the worship was offered to a right person- the Kingdom flourished and at other times if the worship was offered to a nut case who had become a King by possibly killing his own people- well the Kingdoms regressed and failed on their own weight! Sure enough, there are no more kingdoms to be managed, but if you carefully observe the whole ecosystem around you, it is nothing but the aggregation of kingdoms (leaders) in almost every field that you choose – whether it be business, politics, security, work areas, the arena of sport, medicine, scientists, each of these sectors- what I call as little kingdoms- all have their own “worship” models and as these are worshiped the societies arrive at worshiping a taller and unifying personality who is worshiped even by those who are worshiped below him! So where’s the problem you may ask? All looks fine right? People having role models and those role models having theirs and then all these role models choose a grand role model? So all should be great and in-sync right? Well, sadly it doesn’t work that way and that is what sets up this space of “personality worship” for failure! Read on!

The word here is “personality” and “worship” and knowing humans the way they are these personalities are something else as they start to plot their individual paths to progress and by the time they arrive at that position where they are being worshiped they have already transformed into something else which none of the people worshiping below are aware of at any level! So this is like you meet your college friend 20 years down the line and expect him to be the same person who kept asking you for your notes or drink! Well that never is the case, is it ever? With time, people change and personalities transform, in fact they are continually forming and evolving each day, moment to moment! Sure enough the intrinsic value systems seldom undergo a rapid or intense transformation, so a principle of non-violence will almost always stay unless a radical event has come visiting an individual, but beyond that all and everything will change! This is where the problem of personality worship begins and manifests into a complex problem based on how deep the worship model has entrenched, the quality and severity of its impact! Let me explain!

Consider, you lead a nation, you have the power, influence and needless to say you have your followers and the model for your personality worship is intact and working- now if something were to happen to you- you will see the whole model coming crashing down- even if there’s a replacement and someone else takes the place to fill in the void left by you- as the whole model is based on personality specific element- specific to you-the moment the personality is gone, the whole model collapses and unless the next person is available to step in with an equal or perhaps even a more powerful personality worship model which is already working, the nation risks to be throw into anarchy and chaos! Because as stakes increase, complexities do and with that the desire to get the intended results irrespective of the cost! If you are thinking, this must be happening only in politics and what has that to do with office and individual lives, well think again! Do you remember the last time a whole unit was thrown out or resigned or left to join the competition or start something of their own? Well yes, isn’t it- so this is how it manifests at the corporate level and of course not that everyone has to leave and go, even as they stay within the organisations that “personality worship model” tends to impose push and pull effect on an ongoing basis- which manifests in different ways- way of working, corporate bitching all of that gets influenced and directed by the nature and quality of ongoing tussle between the competing personalities and their worshipers in the confines of the corporate world!

This personality worship also plays its role in our homes, too- whose the favorite uncle?, which grandparent, Mum or Dad- whose your favorite so on and so forth! Sure enough the contextual settings of this space are more rewarding, positive and safe then another discussed and actually provide a foundation for individuals to pivot and keep the hustle on in the other realms! Now if you have psychopaths in your personal space- well dude, then you really need some help! So how do we stop this personality workshop from consuming us, becoming a threat or wiping us off and what can we do about it?

Well the only deceptively simple and perhaps the only way to stop and stall any and all kind of personality worship is about celebrating the action more than the actor, it is more about empowering actions and the process rather then the people! The moment you do this, you do great service for one and all, you take off that unwanted load to be at all times awaiting for a consent, approval and secondly you create a powerful stance to send out a signal that what is being evaluated is the work, the task and the impact and not necessarily how it has been done by whom? No, I am not saying disregard the process, I am saying discount the personal touch- like if you are applying jam to the bread, you have only two surfaces and you can do it as many times as you want- but the end result will be jam speared on two sides of a bread piece- there can’t be any other outcome so the empowerment is about applying the jam and not who applied the jam! Think about it! The more your empower processes over people you ensure that you can stall and arrest unwanted personality worship and the nuisance that it brings along with it at the right time!

Of course, great leaders and pioneers in every field and every space must be celebrated and worshiped but that has to be done aligned to the work and the actions that they took when it mattered the most and not just worship because you have been asked to do so! You may get a tiger cub and treat it like a cat, but as it grows, it will only treat you as a tiger should!

I will leave you here, think if you have been worshiped or you worship and eitehrways what is that whole worship about, is it about that person’s work, actions, courage, innovation, resilience, some virtue or is it just that plain vanilla fan following of the college days- so that the cherry on your cake looks a little bit more red!

Ciao for now, will be back soon with another one, until then keep thinking and worship what matters and not who matters!

Make a choice: People or Process.

~ PA ~ Leave a comment

Organisations often have something to guide them by, at times these are called as values, belief systems, way of working, agreed way of working, “the way we do it here”, you can take any of these approaches, but all of these will eventually end up taking you down one of the two only possible routes- either you are managing, striving for or struggling for a people centric organisation or a process centric organisation. This short read, we take a look at what this all means, and how it impacts us and what we can do about it, before we decide to join that dream job coming your way!So let’s roll!

Sure enough both these approaches have their own advantages and strengths, let’s not bother about weaknesses, because where strengths are, diametrically opposite end of it, you will find the weakness! If you are wondering even for a moment why does this matter- identifying whether a particular organisation is people centric or process centric, well hold your thoughts for now! By the time we finish this piece, I am sure you will be scampering to find some solace and once you know well, that you are aligned to, developing or contributing to one of these types, you will further appreciate why you are either a great fit or a misfit based on who “you” are and the type of organisation you have landed yourself in!

Fundamentally speaking, humans are always good at one of the two things- this, even as we have both the attributes- either we are good on the being creative and ingenious or we are great at doing repetitive and predictable tasks with great accuracy. Sure enough, we can do both and we end up doing both of these and everything that comes between these two extreme ends with varying degree of comfort, the fact however being that we all are naturally inclined to one thing over the other and when we find a workplace that reinforces our natural alignment to its work methodology- we excel at the function that we do and the contextual settings help us accelerate and excel as long as we continue to put in the required efforts!

If you take a short trip back into history and search for people who made a mark for themselves, name-fame -fortune, you will see a common thread, majority of them were mavericks- they ended up doing/creating things like no one had ever before, or their approach to run or govern a society was unlike anything ever before and their ability to think creatively, different;y, what is normally termed as “out-of-the-box” ended up creating our world the way it is today. Certainly this does not imply that those who continued to do routine functions are worthless, in fact they too are worth their weight in gold as they continually better the way they do things and create new benchmarks of doing the same thing over and over again with more finesse and sharpness! So what does this tell us? Well in a very simplistic manner it tells us that the ability to be innovative/creative, being able to set new ways and rules is one set that we have within us and the ability to better, develop something that’s already there by being at it-also called as perseverance- ensures that we create more value to something that already exists either by process or offering services-by doing what is meant to be done in a more refined and quality centric manner!

Typically organisations, which thrive on research , product development, innovation and new -age breakthroughs, creative pursuits lay heavy emphasis on the people that they have on board and that’s but an obvious choice! When you have people who are radically unique by way of their ability to think, collaborate, confront, debate and further a common idea- that’s the space where magic happens! Each individual will bring a new approach around a conventional problem at hand and that’s what will create pathways to developing/creating something unlike ever done before!- Certainly this approach is out rightly expensive and this route is normally deployed only when the odds are very high- typically when the solutions innovated/service provided have life-changing abilities or are able to influence people en-mass across regions and continents! Consider the world’s leading space exploration company- which has been at the forefront of space science ever since its inception- yes you got it NASA- what do you think they are hiring people for – following processes or for creating them afresh and leading humanity into a new frontier when it comes to space? Like NASA there are many more examples among different sectors wherein organisation have disrupted the way we go about our life through their products/services and this was possible because of the teams that they have had- the kind of people that they had onboard! This is how people centric organisations stand out and deliver! Needless to say this becomes possible only when the right people are onboard in the right contextual setting! This is how People centric organisations thrive and excel!

The other approach which has been equally successful and stood the test of time as well, is the approach wherein the Process is of vital importance. No this is different from red tapism and bureaucratic delays, this is more about following an established chain of command and staying within a span of control so that the whole unit works like a well oiled machinery and at any given time, even at a moment’s notice, the whole unit can align itself to increasing delivery pressures or adapt itself to meet the necessities of time! Sounds familiar, think you know a few of them, well yes you do, the defence forces, law enforcement agencies, medics, paramedics, you will find these instances even across various functions normally aligned to production of various goods and services, in the case of the manufacturing or world of services, you will come across the vital indicators like, well laid out clear structures, methodologies, process steps and communication channels which enable people to work individually or as teams to deliver what needs to be delivered under different conditions with no compromise on the quality of the finished product or service! This is where magic is created by being good at what is being done and doing what is being done in a better way each time it’s done!

Now you may be wondering, so why do organisations struggle all the time with n endless talent deficit! Why do we have organisations complaining about the quality of talent? The answer is deceptively simple! Organisations face challenges with talent when end up having onboard the wrong people for the right job! The problem is not of the people- the problem lies with the expectations placed on the people- who are basically not who you are really looking out for! Consider, you are a manufacturing firm and want to hire some kick ass engineers to supervise the forging unit- well things will work out for you as long as you are hiring an engineer with an orientation to follow rules, process and someone who believes in creating incremental changes by being in the system over a period of time, now instead of this if you end up hiring an eccentric innovator- he will start by stripping down every process and every work flow that you have ever built over the years with a single objective of simplifying and doing the things the way he would like to because that’s what his core intrinsic approach and belief system is- to create and construct something new!

None of them are right or wrong, neither the individuals nor the organisations, it is all about being wise and sane enough to know what you are hiring for- knowing what is that your organisation stands for and being able to decipher well , who are the people – that will be able to align themselves to the aspects of the business! Once you have the right type of people aligned to the right needs of the business, you have created enough space for both of them to grow and excel! If you are a process centric organisation hire people who are aligned to the way of the process centric environs, if you are an organisation that thrives on innovation and individual greatness, build an empire which celebrates individuality and also rewards collaboration, that’s how you will be able to excel in that space!

The choice, of whether to develop a people centric organisation or a process centric one should always resonate with the core requirements of the business and importantly this is something that should be loud and clear- visible through way of working and communication, so that even people who wish to embark on the journey with you are able to appreciate if they have boarded the right flight and look forward to the journey with equal enthusiasm as much as they have for the destination that lies ahead! More often than not you will come across organisations which are part process centric and part people cntric- when you are around that kind of a hybrid space- what really matters is having the right people at the right places for doing the right things!

I will leave you here for now, to reflect and think, what are you, a process person, or a creative wizard, what is the organisation that you are working for- people cntric or process centric, and what type of organisation will you like to build, if you ever want to build one! Keep thinking for now!

Ciao for now, I will come back soon with another article soon! Until then, knowing yourself create value in what you, by doing it the way you do it!