As the world begins to open up once again, we will be served front row seats to the ingenuity and dumbness of humanity is equal measure! The only worrisome part being that dumbness looks funny as long as it does not hit you hard and where it hurts the most! Join me here as we take a look at what is this pandemic of errors all about and can we do something about it and yes, what is it that we can do?
Irrespective of where you are in the world the chances are that you would by now completed around 150+ days either working from the dis-comfort of your home or you would have been waging a war with the limited resources available at your work place (you included) and to all of this add a top layer of diminishing intelligence on an hourly basis!– Well we have just got setting up ourselves for untold misery- and whether this misery translates into 2$ getting debited form your bank or a few millions wiped off– really depends on bad is your karmic debt! So what is really unfolding here? Why would suddenly a functional and orchestrated society falter and run into a myriad of errors and operations take a beating? Well read on!
As trainers, managers, practitioners of human resource management, behaviorist we have all heard about the theories about habits been formed and destroyed over a period of 21 days (some agree and few disagree), the placebo effect and so on and so forth. The whole Covid19 onset and the unwitting response mechanism has virtually ended up playing havoc with our brains (leave the mind out for now!) causing physiological alteration leading to health issues which extrapolate into behavioral problems with time and few of them could manifest like loosing the span of attention, hyper anxiety and so on and so forth! Not to forget these broad generic indications are further amplifies or subdued based on intrinsic traits of individuals and when you end up having a bunch of wrong individuals with a developing problem- it within no time will blow up into a society wide degeneration and read to all that one doesn’t want to see unfold in any neighborhood! Yes, those dark alleys from where normally we never wish to pass by- talk about crimes pertaining to physical harm, scams and allied manifestations which are nothing but an indication that the society has got consumed by the problem and rather then finding the path ahead or a solution, resigns itself to ways that serve the Now rather than the Tomorrow! Let me explain!
The chances are that by now, you too would have felt the change coming into your patterns of approaching people and issues that come your way. You would have perhaps noticed that you don’t speak that much now, your choice of words has reduced, perhaps your answers are more crisp, more in one liners and possibly also as single words, chances are that we you do speak- you seem like you are never going to stop! By now you would have also started to think about whatever happened to those two hour long meetings, why and how are the meetings for the same cause been wrapped in under 30 minutes! If these evolving patterns within your work areas were not enough just reflect on the experience that you are getting as you walk into restaurants, stores, dial into call centre agents, across the board you will see a common pattern emerging- the pattern of falling and failing quality of conversations, commitments and engagement! This seems fine as long as it deals with these vocations that I mentioned, but think about like in the case of the banks, aviation, armed services, political class, bureaucracy- these are the sections of societies for any nation that alter and direct policy and if these sectors begin to witness rampant failure and collapse of systems – people and process- you can imagine the outcomes! Already the world has seen multiple incidents of industrial fire accidents– like in India, in Beirut, the recent Oil spill near Mauritius– Somewhere this failing engagement of people is certainly a contributory factor in these and many other such incidents and that’s why it becomes very crucial to correct and stem this issue right now! So how do we go about this before this behavioral trait assumes some chronic proportions and suddenly we start to live in a society where erring becomes the new normal (like living with the Virus has become one!)? Read on!
When societies are hit hard by, what I call this a Sledge-Hammer event or episode- say like a building collapse, a terror attack or a war- the initial reaction of the society as a whole is to freeze and individuals within the society race to secure what they can as they can based on who and where they are in the social scheme of things! Next, as the initial shock is absorbed, people start to emerge and check what can be salvaged and what can be re-started and operated and what can’t be-In case of the pandemic of this virus- this empowerment unfortunately went into the hands of the governments- and needless to say- based on their acquired level of incompetence- many of them ended up complicating an already fragile situation and the whole world ended up being plunged into an economic melt down from a health crisis and the best part- none of them were solved! It is against this backdrop that as people begin to gain their connections back through work with other people- they are greerted by surprise- albeit an unwanted one- the same people who seemed to be compassionate and warm are now suddenly cold and blunt (if not rude) as yet! Speaking about compassion well that’s on thin ice right now, across the world!
So as people begin to re-connect with an already compromised social setting coupled with rapidly diminishing competence (as in many cases the way of working would have altered and the new way may not be suiting everyone equally!), as a society we are yet again setting up for another disaster on the making! Poor listening, poorer cognition and analytical ability and a colored contextual setting will only create more forced errors than anything else and that will translate into losses of unimaginable magnitude putting at times even nations at risk, not to forget people and their lives! Solution to stop this?
Well, start at the start go back to the basics! As it is a human problem, trust the specialists who deal or have been at the helm of dealing with human behavior. These folks and the HR specialists are the ones’ who can make a difference between an organisation thriving or diving as things begin to heat up! For their intervention and sensing of the state of mind of their employees alone will ensure that their organisation is as error free as humanly possible and when this approach is replicated across the board, a society is safeguarded and trust is put back into the whole space (earlier then one would have thought)! If there was ever a time when HR was vital and critical for organisations, it is now! Perhaps there has been no better time across the globe for people to seek People specialist to safeguard individual sanity and protect business interest which cumulatively run into billions of dollars the world over and that is what keeps the world moving, apart form astronomical factors! So how does one go about it?
Start at an individual level, perform an HR audit of yourself- seek what has improved and what has lost its shine- see what you need to get it back and then stay around that focus area and keep walking ahead. When teams come into picture, it is vital to know what each member of the team has been through- the personal cost- and how that may alter re-engagement patterns within the team knowing the construct of the team and the individual temperaments in the team, solutions like re-shuffling of teams, re-jig, breaking down, disbanding, or creating anew- all and any of these strategies could be deployed to ensure that personal hues don’t end up coloring a team intent and goal which in these times of hard to come business is that last thing that any organisation will need! Finally once the Individuals are aligned and the team is, its all about refining the top of the pyramid- the people- the process- the goals and the paraphernalia associated with that space. This whole exercise then goes a long way to eject errors- both people and process related, stem them across levels and ensure that as the re-engagement continues to build within the organisation and externally- the trust element is reached at earlier levels quickly and then the pandemic discussions really are left restricted only to that up of tea and all other engagements and conversations get aligned to business challenges and solutions therein!
Although this “pandemic of errors” statement looks comical and innocent, don’t be fooled by the grave risk that it brings along to each one of us and societies across the world- irrespective how progressed we are! It just takes the grave error of misjudgment of one person to bring an airliner down or one piece of miscommunication to start a brisk war between nations or just one misunderstanding to turn tables of a political tide and thats how errors can end up doing some serious damage! These forced errors, sure enough arise from different challenges that individuals face- and there are certain ways and means to address those and people have been doing that all the time- so I will not get into the details of those aspects here, the only flag that I wanted to raise through this piece was that, All is not well in the Human Fairyland and all of us need to be looking over the shoulder of the next person around us – not because you don’t trust that person- but simply because that person is probably too self-consumed and fatigued to even know what’s unfolding and his intentional or unintentional act will end up having consequences for you- at times they may end up being more damaging for you than the person who sets it off! You may call this a prophecy or call it an anxious rant, but the truth is that the current hard stop that the world got sold into, will cause more damage over the next 18 months, unless we are genuinely looking over each other!
I leave your here, for now, take some time to reflect and sieve through the errors that you think are lurking around and within you and get into the proactive pest control mode now to have a peaceful time ahead!
Ciao for now! Stay wise and stay connected! Guys subscribe here and to my page on FB so that you don’t miss any article!