Tag: empowered teams

Collective Intelligence.

~ PA ~ Leave a comment

The way that you have been familiar about collective intelligence is perhaps through the ways that it presents itself, like a group think, empowered groups, think tanks, special advisory task forces and so on and so forth. Join me here as we explore why collective intelligence works and at time doesn’t and what is that we can do to harness its seemingly unlimited power of the aggregated human minds!

To understand about why and how collective intelligence works, we must understand what is the whole story about intelligence to begin with! Well, I am no psychologist, but if you ask me what Intelligence means to me, well simply put- it is about bringing together, your experience, academic credentials, skills, competencies all of that to a moment and applying it to overcome a challenge that you are staring at! Sure enough you also require to add in other external aspects like knowledge, information and your own ability to stay wise to the context that you may be living about. So what limits our individual intelligence?

The whole issue with intelligence is that, it is dependent on multiple intrinsic aspects and the most important being- the Quality- the quality of the past experiences, quality of the value system followed and everything that goes on to construct the individuality of the person, needless to say if this quality is average- what is an ordinary problem ends up being an extraordinary challenge for an individual, while the same becomes a cake walk for someone else and that’s how we have end up having intelligent people acting dumb- because they are limited by the boundaries of their own intelligence. Can this be overcome? certainly, it cane be and hold your thoughts as we will visit this part towards the end of this article.

When it comes to collective intelligence, it is about applying the intelligence of a group of people to address something that they are working on or have been asked to sort out! The essence of collective intelligence is that, collective intelligence is only as effective as the quality of individual intelligence of the people in that group! In a way collective intelligence is the net intelligence of the members in a group (not the average intelligence) because when you have very intelligent people or very average/ dumb people coming in to apply collective efforts- it almost always ends up into even more ambiguity! You see the super intelligent group- will spend a lot of time shooting down great ideas (you know how this bit works!) and the average or below average group will go after every idea or thought (hoping something will work!) to hit one crisis after the other! Hence it’s no wonder that at one end of the spectrum you have some amazing minds working as a group and deploying solutions through pure innovation and ingenuity- space exploration, futuristic technologies are all part of this group and on the other end you have those never ending mundane groups which go on to address the routine problems of the corporate world and those meetings just seems to go on and on and strangely enough the problems too tend to keep coming back and back each time disguised as something else! So what is getting played out?

As I said earlier, people get limited by their intelligence and whether you are working on something individually or collectively, this remains! So as long as the horizon of your intelligence is far and wide, you will get into a tight spot, not because that you are reflecting incompetence, but simply because you are trying to venture into something that your intelligence is not equipped to deal with! Intelligence led failures are not because of incompetence, but mostly are owing to not been equipped to deal with what is manifesting- our pandemic is the case in point! No matter how advanced our science has been, irrespective of hundred and hundreds of the best minds collaborating to seek solutions to the menace, even to this day, as I write, we come across new findings and new insights about the virus and what seemed a scientific solution three weeks back, now seems to be all but vain! So how can we overcome this fragility of our intelligence, is there a way? Sure you can and this is how you go about it!

It is about doing, what great thinkers, seers and philosophers have always done- Internalize and Reflect. The human brain happens to be is a one of the most potent bio machines- and when it finds no challenge – it goes into a mode- what I call- “Leave me alone” or “Do whatever” and when people start functioning and going about their lives using this mode of the brain- the result is recurrence of same problems in different ways- as the vital, radical course correction is missing which is so much needed to arrive at a different outcome! Similar or same actions will almost and always give the same result as long as the context are the same, only when the thinking alters, will the outcome!

So, the only way, if you ask me to overcome the challenges of limited intelligence, is by expanding your horizon of intelligence and whether you want to do that for problems that you work upon individually or as part of a group. The way to expand your intelligence is by constantly spilling the cup of your mind, emptying it regularly and replenishing it with what’s relevant and recent! We live in an era where we are bombarded by information and not knowledge, unless you align your mind to acquire knowledge that is recent and updated and that serves your area of life and work- your intelligence will always continue to be more hollow than you really know!

Minds that are constantly emptied and replenished are the ones’ that lead and provide fresh perspective to age old problems or are often better equipped to provide solutions to new challenges! Although it looks deceptively simple, the task of throwing away something that you know (when it doesn’t serve you) and making space for something new (for which you have to take efforts) is perhaps the most difficult to do! It’s only when you have gained the ability to direct and manage your mind well, that you will be able to (with practise) see new perspectives and possibly identify the blocks to your thinking mind. When you do this is as an individual and when individuals in a group are able to do this, as a routine and make it natural to have a fresh and vibrant mind on an ongoing basis, a mind that is filled to the brim with what serves and and all that doesn’t make n impact is junked that the quality of collective thinking improves and you can than see groups coming up with path breaking ideas and moments!

Collective Intelligence progresses and fosters only as long as the minds of the individuals that form the group apply themselves to the conscious effort of keeping themselves relevant, updated and in-synced with what serves them and do away with thievery that doesn’t help.

For an organisation, society or a nation to progress, it is but imperative that vibrant thinking by empowered minds remains at the forefront at all times and for that to happen the quality of Intelligence needs to be enhanced with every passing moment by replenishing what helps and weeding out what doesn’t hold up to the present beliefs and the oncoming future!

I will leave you here with these thoughts for now, urging you to reflect on how you are ensuring that your Intelligence is vibrant and what are the groups that you represent and when was the last time, were you able to come up with a vibrant idea that was path breaking empowered by your expanded and updated Intelligence!

Ciao for now, will be back soon with another article! Until than stay progressively intelligent! Stay safe!

Patterns are everywhere.

~ PA ~ Leave a comment

Through history, nations have risen and fallen, corporations have been built and have faded away, people have progressed and have got destroyed, if there is anything that remains to be common across all these developments, it is the pattern! No matter what you choose to do or not, whether it is about you or about the other person, almost every manifestation that we come across is but an aggregation of acquired and emerging patterns of human experience and aspirations with a dash of intelligence and a sprinkling of dumbness! Join me here as we try to figure out what these patterns are, how do they look like and if there is anything that we can learn or benefit from them to sustain our lives and guard our sanity!

Societies have always been, but an aggregation of human spirit and aspirations- both individual and collective. It is when the alignment of individual aspirations and focus meets the collective rhyme that a resurgent, vibrant and fast paced society emerges that becomes formidable by virtue of the singularity of the cause. The cause, the inspiration and the aspirations could be what they are- perhaps not everyone else may agree but that is what works for that society and this is what lays the foundation for a pattern. Once the critical elements of the society- the people- their beliefs, the value system- the singularity of their cause, goal are etched into a form- by virtue of their attitude, approach and behaviour and this goes on to create the pattern which then becomes the truth for everyone in that space! This pattern needless to say, is ever fragile and can be nudged about every now and then like a boat that is rocked by the waves- as long as the seas are clam and the rocking is gentle- the society adjusts- pull back- pushes over and realigns itself to what their beliefs are and nothing much else happens- the whole social ecosystem keeps doing what they have been, but when those freak tidal waves come crashing in- even the most firmly aligned societies simply get washed away and either completely disintegrate or are re-formed with a complete new identity unlike anything before with a new set of belief systems, values which the society then believes will help tide over what became a challenge and what can perhaps become a challenge in the future- the accuracy of this belief holds true only until the next big wave emerges and shows what really works! So what ere these waves that keep crashing in and dismantling or tearing up societies? Who causes these and are these internal or eternal?

As societies go about their work- every element of the society creates an allowable limit of what works and what doesn’t- whether it is about religious expression, whether it is about degrees of freedom or perhaps simply the way of going about ones’ life as handed down from generations, all of these are the rooted components of the society and as long as the majority of the members of a society adhere to this, everything seems to be just fine, the problems start as this status quo is challenged by a few to begin with and when this few become the many- society arrives at a tipping point- from whee it can either move ahead or fall back and that entirely depends on which aspect of the society has been challenged, by whom and why! Importantly these events are not random and develop at specific periods of time and manifest in uncanny predictable way- the only problem actually being that, people are so engrossed in the chores of today and the anxiety of tomorrow that they forget, overlook and repeat the mistakes of history and that happens- in proportion to the error- this is how a pattern gets broken and the extent of damage to the pattern unfolds the choices that the society than must exercise to move ahead! Let me explain!

Choose any favorite nation of your choice, and pick one parameter, it could be anything for that matter and study it over a period of time in co-relation to the rise and fall of the society against a measurable metric, say you study rise and fall of crime with regards to opulence of a society- you may think that as societies get richer- crimes increase- well the contrary is actually true! Each time that societies end up creating a huge chasm between the have not’s and those who have- it set up itself for trouble in terms of increase of lawlessness and rise of the crime graphs! You may wonder why should this happen- should there not be more problems when societies are richer and well to do- well the fact is that if societies are well to do and rich across- than there is what- we normally refer to as higher chances of proportionate spread of that richness- so if 1000 people are rich and 300 are poor- chances are that those 300 will be taken care of by the 1000 relatively rich people- but if 100 are rich and 1000 are poor- well you have a serious issue to deal with! Because neither those 100 will be able to help all of the 1000 people and neither they will be helped in a way that empowers them to move out of their rut and progress ahead, which can happen in the earlier case! This was an example where one of the social patterns of a society was touched upon and you could see that massive impact- now we all know that societies are multivariate (that is having multiple touch points) that can be altered or influenced to provide divergent outcomes for a similar situation- so just imagine how crazy it is on a day to day basis for societies to keep moving ahead, regressing back, accepting, rejecting,a accommodating and negating influences, impacts and threats on an ongoing basis! This is what happens to societies the world over- their established patterns are constantly under fire from one or the other space and depending on what that is you will see shifting attitudes, beliefs and behaviors emerging form that society! So what do you think unfolds in your favorite business world?

If you see the corporate world around you, it too reflects pulsating instances of patterns- these emerge from the values, goals, objectives and beliefs of the organisation and it is nothing more but a group of people working together to further a common business objective! So when there is some rocking around that happens within this tightly knit space, you know it’s not going to be comfortable! Well, sure enough this piece is not about why these patters are rocked- but about presenting the fact that everything that is around you and within you will be rocked every now and then and there is a pattern to that rocking. Coming back to the corporate world- one very familiar pattern- annual increments- well you know the pattern of what goes around in those times isn’t it? Flared tempers, quick exits, equally quick replacements, surprises, disappointments and so on and so forth- now when that established pattern gets disturbed- say your organisation decided to defer the increments- now what happens- the pattern has been broken and in no time what you will see is new groups, new alignments and new issues cropping up all across the organisation- some help and some harm! Now you may want to ask- so how often can this happen, well that really depends on who and what the organisation is and what is it’s natural response mechanisms- see like individuals every organisation too has a natural response that comes from its founders/board- either to fight or flee and depending upon what an organisation settles in for- the adjustments and the subsequent manifestations will align it and the people within for that new approach and an emerging personality which is more reflective of the today than what it was earlier! What do you think, when will an organisation pay more- when the markets are going good or will it pay well when the markets are in the doldrums? Well ironically enough organisations tend to reward performers more when the market conditions are adverse for the simple and perhaps the right reason that performance had come in when it mattered the most and that contribution would have anchored he boat and saved it from running aground! When waters are clam everyone is a mariner, it takes real sailors to tame the rogue waves!

Finally when it comes down to the individual level, as long as you continue to do what you have been always doing, chances are you will end up being who you are for – kind of forever, it is only when you develop the courage to break and overcome the routine (which doesn’t serve you anyways) that you will be abe to craft a new pattern, a way, to progress and move what you set out for! Unless the pattern of what doesn’t serve you is not broken and that leap of faith is not taken, you will never know how the new pattern could have propelled you into the next league! The biggest and perhaps the most simplest and effective way to pursue self-development and improvement is to study your own patterns, eliminate what doesn’t serve you and add on what does so that the new cycles/patterns created are aligned to your individual journey and aspirations in the times ahead!

Patterns are everywhere, around us, within us and even in nature and every pattern has a story to tell, once you equip yourself to decipher these and align yourself to those patterns which serve you the most- no matter how strong the headwinds are, you will soar above the clouds and have a steady flight into your future as long as you continue to read, decode and work on the patterns as they emerge with every passing milestone!

Why these patterns come up, the way they do, what they could be, well that’s a long story, maybe for some other time, what is important is, as you start to see the patterns, you will find yourself to be perhaps more prophetic! May be the first one to know, when a government will form or fall, when will markets rise or fall and whether you will reach that corner office or not- and how/when! All secrets are hidden in plain sight of the patterns around you always, you just need to see with your mind and trust your eyes, both at the same time!

I will leave your here with these thoughts for now, will come back with another article, until than ciao! Stay safe and stay wise!

Mindset of a Coach.

~ PA ~ Leave a comment

The word “coach” has touched us at some or the point in our lives. Whether it was a sport that you wanted to take up or learn to play some music or wanted to prepare for some tough competitive exam- very often we have been advised to get in touch with “abc” to be coached by them because they are the best! Join me here, as we try to unravel what is that makes coaches unique and so awesome and what is it about their approach to situations that sets them apart which enables them to empower their clients in no time and turn around a situation to their advantage!

Before we move ahead, let me clarify that coaching is not mentoring, you see mentoring is almost always a work setting and aligned to specific tasks or goals to be achieved pertaining to a goal that the work team or the individual needs to reach to either ensure their survival or their team’s existence or for their progress as the case may be! Coaching is about empowering the individuals, not because the coach knows everything and knows all, but because the coach knows that only you have the power to bring about a real change within you and the only thing that the coach does is, tells you how to unlock that untapped potential that resides within you and each one of us! This is the essence of real and meaningful coaching- bringing about extraordinary results from ordinary people by empowering them to take courageous actions and thinking so that they know where to look next and what to see as they surge ahead in life! So how do coaches arrive at this space and can anyone of us practice this too?

Coaches too are forged by time, knowledge, experiences, observations and the social construct around them, something very similar to what you and I are, the only thing differently that coaches (someone like me) do is, scan the ecosystem around frequently, rapidly and connect unconnected data points, observations and indicators to weave a meaningful imagery of what is really unfolding for the client! Unlike the mentor- mentee association, coaching or the approach of the coach doesn’t get designed to solve a problem with a full stop, it certainly starts with a pressing issue but as that issue is been resolves what really unfolds is a subtle empowering change within the client- which enables the client themselves to rectify what needs to be, so that they are back on track to what they aspire for! The coach is not the expert to solve the client’s problem, the expert is always the client and the solution too comes from the client, the coach only helps the client to find the solution for the pressing problem by altering the approach to the problem and if required bring about certain fundamental attitudinal changes in behaviour and approach to life in general so that, not only is this problem solved, but also there is enough firmness and resolve intrinsically developed to address and prevail over any such incident should it arise again!

If you want to build that formidable mindset of a coach, you too can, you will possibly first need to throw away your ego- literally vaporize it, if you can! Next you will have to come to terms to the eternal reality that no matter how much you know, you will almost always perhaps know nothing each time a new problem crops up or an old problem comes up in a new setting! Furthermore you will have to realise that you are not a sounding board, but rather a sink- which takes away all that does not serve the client and help unclutter your client’s mind so that once the cup of his mind is half empty- that can be filled with thoughts and ideas that can empower them and help them see clearly and move ahead! As deceptively as all this seems, its a tall order, to throw away the very fundamental of human attributes that all of us have, stay aligned to the centre-line and with every word that is shared with the client to know that what has been said , will serve the purpose of the client and is been done without any prejudice or any personal intent of the coach mixed up with it!

Do you remember, your school or college days and possibly you were coached for some sport? Let’s say you were coached for football, what were you then told- how to move every metre on the ground or just where the goal is and what position you are playing at? Chances are you would have been coached the second way- that is what empowerment is- you are made accountable and so that you can relish your success and embrace your failures in equal measure and this is what true coaches do- they help their client reflect inwards to once again shake hands with selves and their abilities and competencies and that’s about it- once they have re-connected within and are more clear about their goal post- the job of the coach is done! Sure enough if there are some tricky patches and some strategic challenges to overcome the coach is always there, but coaching is never about asking people to do something the way the coach would have done it or getting it done in a particular manner! It is always about how the client wants it to be done and the way that is empowering for the client and serves the greater good for all of those who are involved in it! Because the heart of the matter is that the Coach is not the expert of the Client’s Life- The Client is! The coach just has the expertise to help them de-clutter and use the search light effectively and help them focus where they must and help them stay aligned at all times!

The mind of a coach is ever fluid and is receptive to new situations, challenges and every coach knows that every challenge is unique even as the problem may be similar because the people who are dealing with it are unique and it is their uniqueness which directs them to take steps differently which either ends up simplifying things for them or ends up complicating the problem even further more for them! This is where the coach steps in and save the day for the client! The coaching mindset is also about having phenomenal levels of compassion, empathy and endless energy to have focused and directed listening to really connect and not only listen to what is been said but also to capture the unspoken words through non-verbal cues and statements which are presented with cryptic yes & no both intertwined within each other!

More importantly the coach always presents solutions which are specific, unique and tailor made to fit specific challenges by helping the client to breakdown, prioritize (kind of make a hit list) in accordance of urgency and importance so that they remain on the chosen path of progress! This step and process is repeated for every separate factor that a client may want help with and want it sorted!

The mindset of a coach is all about service orientation, enabling empowerment and creating value by aligning the client to their aspirations as long as they make genuine sense and serve the greater good for everyone involved! Sure enough, there are a lot of technical skills, tools and models that coaches use as they go about working with their clients, but the fundamental thing that every coach has, is the mindset of a coach- which is empowering, liberating and serving the client at all times and never even for a second suggesting anything, but waiting patiently to hear the softest whispers of the client and read the unspoken words to really understand what the trues aspirations are and then helping them achieve it!

I wrap it up here, given the limitation of a blog, guess these fundamental thought starters should be much helpful for now! Think hard, think deep and think long about whether you need a coach or you can be a good coach with the mindset that you have and if you seek that liberation and empowerment for yourself or wish to provide it to someone!

Ciao for now, stay safe and stay wise!

NEWS and social alignment.

~ PA ~ 1 Comment

I am pretty sure, with the seemingly unending work from home crisis, the entertainment played through the news channel is the last thing that anyone of us would have ever wished for and neither it is something that our rational mind is ever comfortable with- It doesn’t want to know- you know! Join me here, we we try to make sense around the nonsense played out in the garb of journalism and news broadcasting the world over; depending on where you are the chances are you are been treated to either a binary or a multicolored spectacle of narratives and ideologies, each trying to win your mind and heart so that it serves the purpose and even if it doesn’t the channels end up being the ultimate winners in this game of mind control. Nor am I complaining, neither am I suggesting to hold a moral high ground- because each one of us is equipped with a base level intelligence to know that magic tricks no matter how creative, scintillating they seem to be, never have found the solutions to the real world problems! So let’s move ahead and make some sense of the noise that has entered our lives!

Sure enough, I don’t own a media house (and I am so thankful I don’t , in these times!), but let’s try to understand as layman and observers how the whole aspect of NEWS has ended up being where it it today- cluttered, noisy and divergent! Before you jump the gun, like with every vocation, we have had pioneers, innovators and those rare breed of selfless geniuses even in this space. But as they were very few of them in the long period of evolution of the NEWS space, the risk it got to the business was unlike for any other business! Hence unlike the earlier formative days of coming to life, the business of NEWS today, is the business of building and crafting narratives played out to a certain audience for a specific agenda– helps a few times, possibly harms a lot!

With the advent of science the earlier phase of industrialization, as printing technology and inks became a reality the possibility of recording developments, documenting what was unfolding around saw an explosion of sorts as far as growth was concerned, add to that the access to education and being literate (we will come back to this towards the end), it changed the dynamics of societies the world over and with every passing year form then on we have add more and more literate people- resulting in more access to documents- documents which were not merely books of fiction but records of governance which now became records of accountability that could be held up to challenge when governance failed and appreciate as it flourished. To this evolving scenario, we had multiple pathways of the human mind coming up- philosophers, sociologists, psychologist, politicians, innovators, business tycoons- every segment of the society through this access of the printed world- wanted to create a mark of their own and gain what is important- control and as the communication media changed from print to radio to TV and to the menace of the online in the last 30 odd years- the mad craze for Control- Control of narratives has never been as fierce as we see it today- to the extent that groups and individuals are happy to sabotage companies, governments just to have their narrative win over the others! With so much happening around- you thought that the print world was always and only limited to the great works of art and literary classics that propagated the value of the essence of being human and need for collaboration and sharing! Well, as they say, as the coin is flipped, one side retains its polish and the other hits the dirt, the one that shines is what holds the power, control to drive the narrative and with that the hearts and minds of the people!

Through the last 100 odd years, the concept of NEWS- that is sharing information about latest development within the societies across regions, continents and the world in general evolved and through its evolution the wise people who owned this machinery of news curation and dissemination realized the enormity of the power that this had to influence, direct and control social behaviour, opinions and attitudes. This perhaps, if you ask me was the turning point in or recent history as humanity learnt to leverage on the power of this medium to further pursuits of greed- either political, capitalistic or both to serve a few masters while doing dis-service to the others!

From being a mirror that reflects and shares the happening as they really do, the world of NEWS suddenly has become on “Mirror Mirror on the Wall” kind of magic- wherein every person that seeks is, is served as per who that person is! This is where our modern day societies have ended up being- a society where every individuals truth is a different reality, hence we have created societies which are intrinsically more divergent rather being cohesive and the apparent cohesion gets ripped away in no time as some uneven pressure is applied to the social fabric either through policy change or some mis-communication! Guess what holds the key to correct all these imbalances that are created by this new magic mirror- yes- NEWS again! So what is really happening here? Is there anything that can be done to regain some level of rationality and sanity?

As I said earlier, power and ability to move masses in a direction of ones’ choice is perhaps the greatest high that rulers ever get! Whether its a kingdom that you are a part of or a nation that has elected representatives ( whatever form they come in), the fact remains that people at the helm of providing service unto others, are driven by motives- when that individual motives of the people in power is not aligned to the larger motives that the society aspires for, is where the problem begins and and then narratives are created and crafted in quick succession to ensure that the narratives of the leaders override and prevail over all other narratives and thereby as the divergent voices get drowned in the noise of the people who drive the mainstay narrative. Things rapidly alter and how that manifests largely depends on whether that overriding narrative has been used for the larger good even while serving self-interest or whether only the self-interests of the people who drive the narratives are being served!

So how do we survive this? Well it’s deceptively simple, depending on where you are, chances are there could be anywhere from perhaps 20 odd to over 800 channels broadcasting NEWS by the minute and to that, not to forget the online players, news syndicates, news aggregators, its a big party in a sense! Now that you have only 24 hours in a day, and have that need to win your daily small battles ranging from getting the grocery to paying your bills to safeguarding your income to taking care of those weird mood swings of all the members that you deal with- pets included! Sure enough, the last thing that you want to do and should ever do is flip the switch of that idiot box or your latest smart TV and get stuck on some ranting, screaming and yelling for some cause by a few people who have been agitated by all that- the first thing that you need to do is evaluate- How much of what is been ranted off, actually impacts you now or forever- and if that’s not worth your time, just flip the channel and if it does, listen, get a complete picture, research on other conflicting narratives and then take a scientific rational and informed decision in the way you can- bitching, frowning and sulking doesn’t help anyone especially if the context is something that will impact you! Needless to say if you have ever noticed that these sold narratives are often loud, nosier and are almost always accompanied by a dash of fear mongering or an undercurrent of hate which basically strives to create a division within the social strata (because that serves the political maneuvering).

Well, given the limitations of a blog, I really don’t have the space to get into intricate details about how and why you should try to retain your sanity and control over the narratives been served to your every evening prime time! But what all of us can surely do is (depending on what role and impact we can create in the society that we live) we can choose the amount of time that we can spend to understand and decode the narratives and then applying our own rationality and wisdom see if that narrative fits what we observe and even the slightest deviation is an indication of something not being right and that almost always is perhaps the first sign of curated narratives been driven down the society. Not all of us will have the power to change or stop that, but each of us, as individuals have a formidable power to change the outcome by doing what is right rather then getting sold into the narrative! In case you happen to be one for them, who are empowered by sections of the society to voice your views and narratives than, the more you do it with logic and facts, higher are the chances that a powerful counter-narrative will be created and that gives society a decent choices to evaluate and make a informed decisions as it deems fit in the contextual settings that may be prevailing!

The whole aspect of NEWS creating narratives, draws power from the inertia of those who can create equally powerful counter-narratives! It seems strange, but well at times fact is stranger than fiction! It never really matters what is been said, who is saying what they are saying or what is the method of communication adopted- whether we have anchors yelling, howling, screaming on the channels or we have fist fights breaking out in the studios as part of a planned script- the most important part here is- what is that you and I choose to do as we witness this, when do we say enough is enough and when do we begin to apply our rational, scientific and logical mind to what is been told to us to be a problem and we actually are able to see what the problem really is! As more and more empowered individuals begin to do this diligently, slowly but surely change happens and in no time will you see all these unproductive nonsense loose its acquired sheen, because all of that drama only works- when there is an audience for it and importantly a paid audience! The show of the clowns ends when the circus halls are empty!

There is no point, raising fingers, for or against anyone- because eventually all of us come from the same societal bucket and if you think that the waters are stinking, well that‘s a time when the society needs to come together more than ever to do an agreed, principle based change to correct what’s gone horribly wrong! Think about it! You always see political class and every media channel having divergent, opposite and at time useless views about every thing- whether someone asks or not- but when it comes to the question of existence- like an act of war or a pandemic like the one we are facing now- all of them (thankfully!) come together to stand uniformly behind the nation that they come from! This act tells you something, apart form the fact of people being patriotic, it also shows you what the real priorities are and why all else is nothing but a drama played out for the audience of a nation, directed and produced by …well … you people are smart…go check for yourselves!

I leave you here with these thoughts for now, think twice before you decide to consume everything that’s laid in front of you; gluttony too is a sin and in the modern times that we live, its poisonous enough irrespective of the golden cup that it comes in!

Stay wise, stay safe, rationalize and apply your intelligence empowered by your wisdom! Ciao for now, will be back soon with another piece!

The life of ideas.

~ PA ~ Leave a comment

With over 7.5 billion of us around, every second there is a thought, an idea coming to birth and dying away somewhere around this planet! This article tries to look into what makes ideas stick, what makes them fizzle away and why some never see the light of the day and importantly why like with everything else, its not about how many ideas but rather, what’s THE Idea, that always goes on to make the difference! So here we go!

As humans, even when as we come to this world as a fragile bundle of soft and hard parts, that wonderful hard wiring of nature- called curiosity kicks in much before we begin to connect and make real sense of the people and objects around us. The initial formative years are where all the difference is created- between genius innovators and smart innovators and day dreamers! Someone rightly said this, we are all born intelligent and smart, it’s the education (really speaking the quality of education) and the social framework that ruins our potential and with that our ideas and the intrinsic ability to ideate! Certainly I am not suggesting that education is bad or under-serving- the real issue is that much of today’s education is directed at asking individuals to think in a particular way (which serves the immediate social context!) rather than simply helping them to master the process of creative thinking! Like the great philosophers have said earlier, real teachers and masters never ask their student what to see- rather they tell them where to look- what they find, interpret, infer after seeing what they do see, is what creates that differentiation between the power of individual minds to be either awesome, rich or average! Anatomically speaking we can’t be comparing about our brains more than what we can about our complexion or natural color of our eyes or hair, what matters is irrespective of what we are endowed with, how well is that we end up using what we have rather than cribbing about what we don’t have (in many cases its good that we have what we have!) Knowing this background of competing complexities, its really a wonder that humanity has been able to come up with clutter breaking innovative thoughts, ideas and implement them and contribute to the progress which has git us to the point where we are today! Not to forget, behind every success story of an idea, are hidden hundreds, if not thousands of stories of failures and second best solutions which never saw the light of the day, simply because, when it comes to ideas-during a bygone time of our history- it was about- who arrived first and now it’s about who markets it the first! Needless to say, behind every celebrated innovator, are hidden in the closet, skeletons of hundreds of equally intelligent and wise souls- who simply were failed not because of anything to do with their idea- but the simple essence of timing- being there in that moment of time, place and audience- when it mattered the most! So where does the journey of an idea begin really? How does it unfold and what is there for us to learn and unlearn about it? Read on..

Human curiosity when given the right contextual settings rewards us back with an amazing result, ingenuity and the ability to come up with complex or simple solutions that provide relief to some pressing challenges which are in front of us! As long as the immediate surroundings are conducive, receptive and eager to adapt the idea into their fold- as a society or a nation- the idea will live to see the light of the day, then what follows the story of its extent of success is more to do with the quality and the content of the idea- how much meat that idea has intrinsically within and how much is that really dependent on the original ideator! Let me explain this! We have all now about the great surgeon in our country who changed the face of some surgical method and thereby made it easy for everyone to access and get healed! Well now since this technique is perfected by that particular individual, needless to say, as long as he stays there, it works, even if he were to train others, there is never a guarantee that they will be as good as he is or if they will continue to remain as economical and accessible as this person was! So you see, in this case this great idea will only as long as this person is there and with his going away, the context of that idea will never remain what the original thought would have been behind it! This is a classical example wherein the idea remains as the sovereign domain of the Ideator!- Nothing good or bad about it- it’s just that some ideas are supposed to stay this way as far as their lifespan is concerned! Great artistes, innovators, designers, engineers- virtually everyone whoever came up with a creative genius of an idea which could be done and executed in a specific manner- always ensured that the idea had a limited shelf life- albeit the lifetime of the original ideator!

Next, we have those moments in history where the opportunities were out there hidden in plain sight and all it took was some casual or directed observation of an individual to create a rage and a new order or etiquette within societies to adapt and move on with a new lifestyle. This is the domain of ideation wherein the birth of the idea has largely been to facilitate ease of living for humanity and all it takes is one person to observe carefully and plan out a way around the problem! Recent examples the drones that come to drop off your shopping bags, the hailing apps to get a cab or a transport, sure enough that online shopping portal- which has simply gone ahead to make our lives easy and expensive! Well, if you have a closer look to all these modern day, application driven or rather technology based ideas that have made ease of living a possibility- one thing is common that is- they are empowering, simplified, well designed end-to-end (else they would not stand a chance for a day) and they are salable, reproducible and no one is ever complaining about the format or the scheme of the model being replicated- because it just goes to add to the reinforcement power of the original idea and thereby ensures that people stay glued to this space- Basically as more and more people tend to emulate- more and more people start to believe this is the right way and tight thing to do- so these are those ideas which alter lifestyle sand bring about change, sure enough they come with their own costs and banes- which we will discuss some other time!

Finally, the space of that club of ideas, which I call them as milestones in humanity which changed the equation for us to advance further like never before! These are those ideas which come through the mind of a genius but then have to be carefully crafted, worked and developed on an ongoing basis to ensure that ideas stays in-sync with the time and continues to serve the purpose that it has been created for! Very often, this is the space of ideas that come from the areas of pure scientific research and applications that go on to work in various areas of our society from thereon! There are multitudes of industries where you can find these ideas, that exist and thrive- whether its the aviation sector, the weathermen around the world, the medicines and medical devices that keep you alive longer than you actually should be around, that technology of drip irrigation which enabled deserts to bloom, the whole concept of renewable power and integrated electronics, so on and so forth, many such- All these are what I call as great ideas that came from one mind but through collaboration, creativity and openness became better and better with time and today our world seems to be a better place largely because of these collaborative ideas that live their own life alongside us- simply refusing to go away in majority of the cases these have been iconic and a blessing; but in a few rare cases these have been colossal disasters and are as yet a looming danger on our head- yes, you guessed it right that troubled double edged sword of the connected world through social media and all that snoopy surveillance that goes along through the gadgets that we use (or at times abuse, should I say) that led to this unwanted and unwelcome development- which also has ended up sticking around with us!

To give it a kind of sense, an idea whose time has come, is perhaps the most potent force, the reality of that fact although remains within the confines of the contexts where that idea is going to be deployed and how far or how deep it serves of impacts societies! An idea, in some cases as we saw, lives as long as it’s creator lives, in a few other cases, that idea which has been crafted stays much longer even after the creator has gone away- like a gleaming monument testimony to human intellectual finesse and in yet other cases, the idea simply breathes through us and lives alongside us- with every push of a button, there’s an automated idea algorithm already shaping the future of that application that you hold today or that purchase you did today and with every action, engagement, and disengagement we are creating and contributing to the ideas of tomorrow which will either ending up serving us the way we want them to or end up altering our approach and behaviors and make us behave the way the ideas want us to! If you ever wanted to get spooked by living in an era of runway idea and ideas created by machines- well we are already into it and at the moment wading through knee deep waters and with time, we will learn to swim and dive or drown away depending upon whether we adapt or ignore!

I will leave you here, for now; do take a pause to reflect on the idea that either you are working upon or shaping and think for a moment what its is all about and whether you are altering it or you are being altered by it, for that alone will define the future of humanity and decide whether we are able to guard our innate curiosity to be ever more enterprising and ingenious or we surrender to technology to come up with predictable scenarios of the future with needless to say predictable outcomes and pathways!

Ciao for now, will be back soon with another article, until then stay wise, think, ideate and live that idea!

Make a choice: People or Process.

~ PA ~ Leave a comment

Organisations often have something to guide them by, at times these are called as values, belief systems, way of working, agreed way of working, “the way we do it here”, you can take any of these approaches, but all of these will eventually end up taking you down one of the two only possible routes- either you are managing, striving for or struggling for a people centric organisation or a process centric organisation. This short read, we take a look at what this all means, and how it impacts us and what we can do about it, before we decide to join that dream job coming your way!So let’s roll!

Sure enough both these approaches have their own advantages and strengths, let’s not bother about weaknesses, because where strengths are, diametrically opposite end of it, you will find the weakness! If you are wondering even for a moment why does this matter- identifying whether a particular organisation is people centric or process centric, well hold your thoughts for now! By the time we finish this piece, I am sure you will be scampering to find some solace and once you know well, that you are aligned to, developing or contributing to one of these types, you will further appreciate why you are either a great fit or a misfit based on who “you” are and the type of organisation you have landed yourself in!

Fundamentally speaking, humans are always good at one of the two things- this, even as we have both the attributes- either we are good on the being creative and ingenious or we are great at doing repetitive and predictable tasks with great accuracy. Sure enough, we can do both and we end up doing both of these and everything that comes between these two extreme ends with varying degree of comfort, the fact however being that we all are naturally inclined to one thing over the other and when we find a workplace that reinforces our natural alignment to its work methodology- we excel at the function that we do and the contextual settings help us accelerate and excel as long as we continue to put in the required efforts!

If you take a short trip back into history and search for people who made a mark for themselves, name-fame -fortune, you will see a common thread, majority of them were mavericks- they ended up doing/creating things like no one had ever before, or their approach to run or govern a society was unlike anything ever before and their ability to think creatively, different;y, what is normally termed as “out-of-the-box” ended up creating our world the way it is today. Certainly this does not imply that those who continued to do routine functions are worthless, in fact they too are worth their weight in gold as they continually better the way they do things and create new benchmarks of doing the same thing over and over again with more finesse and sharpness! So what does this tell us? Well in a very simplistic manner it tells us that the ability to be innovative/creative, being able to set new ways and rules is one set that we have within us and the ability to better, develop something that’s already there by being at it-also called as perseverance- ensures that we create more value to something that already exists either by process or offering services-by doing what is meant to be done in a more refined and quality centric manner!

Typically organisations, which thrive on research , product development, innovation and new -age breakthroughs, creative pursuits lay heavy emphasis on the people that they have on board and that’s but an obvious choice! When you have people who are radically unique by way of their ability to think, collaborate, confront, debate and further a common idea- that’s the space where magic happens! Each individual will bring a new approach around a conventional problem at hand and that’s what will create pathways to developing/creating something unlike ever done before!- Certainly this approach is out rightly expensive and this route is normally deployed only when the odds are very high- typically when the solutions innovated/service provided have life-changing abilities or are able to influence people en-mass across regions and continents! Consider the world’s leading space exploration company- which has been at the forefront of space science ever since its inception- yes you got it NASA- what do you think they are hiring people for – following processes or for creating them afresh and leading humanity into a new frontier when it comes to space? Like NASA there are many more examples among different sectors wherein organisation have disrupted the way we go about our life through their products/services and this was possible because of the teams that they have had- the kind of people that they had onboard! This is how people centric organisations stand out and deliver! Needless to say this becomes possible only when the right people are onboard in the right contextual setting! This is how People centric organisations thrive and excel!

The other approach which has been equally successful and stood the test of time as well, is the approach wherein the Process is of vital importance. No this is different from red tapism and bureaucratic delays, this is more about following an established chain of command and staying within a span of control so that the whole unit works like a well oiled machinery and at any given time, even at a moment’s notice, the whole unit can align itself to increasing delivery pressures or adapt itself to meet the necessities of time! Sounds familiar, think you know a few of them, well yes you do, the defence forces, law enforcement agencies, medics, paramedics, you will find these instances even across various functions normally aligned to production of various goods and services, in the case of the manufacturing or world of services, you will come across the vital indicators like, well laid out clear structures, methodologies, process steps and communication channels which enable people to work individually or as teams to deliver what needs to be delivered under different conditions with no compromise on the quality of the finished product or service! This is where magic is created by being good at what is being done and doing what is being done in a better way each time it’s done!

Now you may be wondering, so why do organisations struggle all the time with n endless talent deficit! Why do we have organisations complaining about the quality of talent? The answer is deceptively simple! Organisations face challenges with talent when end up having onboard the wrong people for the right job! The problem is not of the people- the problem lies with the expectations placed on the people- who are basically not who you are really looking out for! Consider, you are a manufacturing firm and want to hire some kick ass engineers to supervise the forging unit- well things will work out for you as long as you are hiring an engineer with an orientation to follow rules, process and someone who believes in creating incremental changes by being in the system over a period of time, now instead of this if you end up hiring an eccentric innovator- he will start by stripping down every process and every work flow that you have ever built over the years with a single objective of simplifying and doing the things the way he would like to because that’s what his core intrinsic approach and belief system is- to create and construct something new!

None of them are right or wrong, neither the individuals nor the organisations, it is all about being wise and sane enough to know what you are hiring for- knowing what is that your organisation stands for and being able to decipher well , who are the people – that will be able to align themselves to the aspects of the business! Once you have the right type of people aligned to the right needs of the business, you have created enough space for both of them to grow and excel! If you are a process centric organisation hire people who are aligned to the way of the process centric environs, if you are an organisation that thrives on innovation and individual greatness, build an empire which celebrates individuality and also rewards collaboration, that’s how you will be able to excel in that space!

The choice, of whether to develop a people centric organisation or a process centric one should always resonate with the core requirements of the business and importantly this is something that should be loud and clear- visible through way of working and communication, so that even people who wish to embark on the journey with you are able to appreciate if they have boarded the right flight and look forward to the journey with equal enthusiasm as much as they have for the destination that lies ahead! More often than not you will come across organisations which are part process centric and part people cntric- when you are around that kind of a hybrid space- what really matters is having the right people at the right places for doing the right things!

I will leave you here for now, to reflect and think, what are you, a process person, or a creative wizard, what is the organisation that you are working for- people cntric or process centric, and what type of organisation will you like to build, if you ever want to build one! Keep thinking for now!

Ciao for now, I will come back soon with another article soon! Until then, knowing yourself create value in what you, by doing it the way you do it!

To solve a problem, define the problem!

~ PA ~ Leave a comment

Guess, the title says it all, never before in our lives (not that it was not important earlier) has it been important than now, to learn the vital art and science of “defining the problem well”! Unless we don’t define the problem well, we will have it visiting us again and again- disguised as something else, even as it remains the same fundamentally! Through this piece we take a quick look at understanding what does it take to define the problem and how that helps us all to live with one less headache to manage! So let’s roll!

A few months back, I had written , why “The Virus is not the problem”, and I am glad I did it, because as days and weeks have passed, this is what has been really true, sure enough no one is denying that the virus is fatal and can kill, but what needs to be foretold and given due emphasis, is the fact that it is not merely the virus by itself which is fatal or has the potency to kill, rather it is the contextual settings around it which alter its fatality and potency- The virus can harm, only if you allow it to harm by being reckless, unhygienic and inconsiderate for the health and safety of yourself and the people around you! Had the fact remained that it was only about the virus- the number of lock downs (partial and total) that the world has seen would have by now completely ended the whole pandemic- but that is not whats happening! The virus has opened up the scientific community to an extent where they seem to be more at logger heads rather than collaborating to find a solution, Immunologists, Virologists and the Physicians all have a story to tell and each one of them is right- the problem is that each one of them is right to the limited extent of their knowledge about their subject and experience and frankly the virus gives a damn to that bit! Allow me to quickly explain!

You see, the virus will be able to infect you, only if the health conditions of your body allow it to do so- which is an area that you alone control! Whether you have been healthy or reckless, it has always been your choice and you have now the only option to follow the guidelines that suit you, based on what you have ended up doing to your health, even before the virus made its appearance! So at one extreme end, if you have had a disciplined life and respected your health alongside your job sans all the non-productive garbage that you normally would end up doing as part of the so-called lifestyle (which in itself is a dis-ease), you would have nothing to worry or at the most, have a limited challenge to face a virus- this or any other, for that matter! On the other hand if you have been reckless and on a never ending party all through your life, high on everything that you are not supposed to be on, well in that spaces, you are the ideal candidate that this virus would like to see you wrapped up in a body bag!

So this way, it is not only about the virus- the story starts much before the virus comes to the scene and that is the only truth with every problem that we face ever! We set ourselves up for problems and challenges even before they arrive by doing or undoing what we do and what we do/ undo further determines whether we will prevail or succumb to the problems as and when they make their gracious appearance!

Let’s leave the virus alone for now and let’s focus on our world of work; right now many companies are in a frenzy to sack people- sacking of the very people- whom they would have hired paying competitive and at time more than competitive wages and incentives- just with one intent- to have the best so that the clients know- that you have the best and the finest and thereby attract business and revenue to your stable! Fair enough, then why sack now? I mean have you ever heard about a Captain of a ship who asks passengers to jump into the ocean or change ships or throws passengers with lifeboats in the middle of ocean because there is a fuel problem and he must reduce the tonnage of the ship?! Or have you heard about the pilot who decided to drop off half the passengers mid-route because he had a change of mind?! Well, you may say, what can the businesses do, if they don’t have the money- well, so see the problem is not you, it is the money! and what makes you responsible for everyone else’s salary? I mean, had you been able to deliver what you required to for a calendar year and justified your costs, then the organisation would have been duty bound to hold on to you- no matter what! No one throws off a Ship Navigator or Flight Engineer off the ship or plane no matter how heavy it is! So this is where it finally comes back to! The real problems start when organisations end up paying whatever they can afford or are asked for (without verifying adequately)- hoping that the returns will come back to them as told by the hotshots, as they speak for themselves, negotiate and argue at the interview; but as that crucial delivery begins to falter and eventually fail, it ends up becoming a loss for the organisation in the normal times and during these crazy times, like we live in now, it is the next closest thing to a complete financial meltdown! Next, it starts a whole new finger pointing game from the HR team to the Business teams and back to HR in a never ending loop asking only one question, “Why the heck did we hire this person!” and more importantly “Who hired this person!”

The whole point of taking these two dissimilar problems was to drive home a point that no matter what the problem is, unless you are able to define it well and set it up correctly contextually, there will be no solution that comes your way and you will end up being visited by the same variants of the problem from time to time! A disciplined and healthy lifestyle even through normal times is a checkmate for any infection/pandemic, likewise prudent and wise decisions while picking up assignments and offering assignments saves a lot of unwanted melodrama to both the employer and the employee as well, because even if one of the entities goes on to promise what they can’t provide – failure will be certain!

So if you, want to keep that drama quotient a little quieter in your life, begin by defining your problem, define it well and see where the buck stops! Check if you have control; lesser the control you have in managing or to prevail over a problem, the more likely you may fail! More control = Less failure. Next, engage in what you can manage- promise what you can deliver- whether it is the next salary you want, the next business deal you want to crack or the next target that you want to set up, be practical and realistic- one simple way to set and plan for things is – your objectives must be just enough to give you the moment of “aha”, joy or achievement, but at no time through the process of achievement or post the achievement should you be exposed to burn out- mental or physical- because that will mean that what you have achieved is merely a fluke and asked to do it all over again you will just wither away by the mere thought of it! So, it is vital that your ambitious pursuits, at all times remain confined within the walls of sanity, because the line between eccentric success and madness leading to doom is a very thin one!

Whether its is a problem that you have been facing because of a job loss, or the impact of a health crisis, the real problem is not these events- as they unfold- but how we set ourselves up, long before these events- in terms of our approach and belief systems about ourselves! To solve problems, you may like to start working on yourself from within through a course correction of your belief systems that serve and do away with those that don’t serve anymore- perhaps correct a few, omit a few etc. This is a dynamic and ongoing exercise and perhaps the only approach which will enable and empower you to analyse the development of events around you even before they tend to manifest into complete problems! Always remember, never confuse unfolding events as the problem! The events around indicate how things are going to form, reorganize and morph in the times ahead- learn for those indicators and prepare yourself to thrive in that new evolving order post the chaos and ambiguity! Just as we are unique, so will be our problems and there will never be a one-size fits-all formula- there never is- hence as you keeping walking ahead in your lives, doing what you choose to do- consider, retaining sense around insanity, learn what you require to, laugh off, what you must and ignore all that you can!

I will leave you here with these thoughts for now; go ahead and grab a coffee and ask yourself , “How good have you been in defining your problems and how much more better can you get at that!”

Ciao for now, will be back soon with another piece! Until then stay wise and stay anchored!

Intellectual Fatigue.

~ PA ~ 1 Comment

The human brain is as amazing as anything there is in the universe! the only organ in the entire body, that can play the fool with you and offer you respite and nightmares in equal measure as you deserve them!This article is about trying to learn more about the human mind, the manifestation of intellectual fatigue and its’ about possibly learning to stop – when we must- because going about our daily lives with a tired and fatigued brain can cause more harm than you can ever imagine! This is about understanding how we end up possibly tiring our self (much of the time without a reason) and if there’s anything that we can do about- the tired brain and the manifesting intellectual fatigue!

We live in an era, where information is constantly evolving by the second, things change, contexts keep shifting and the mind is exposed to one new truth after the other, without any real time to explore the underlying causation and we are ever driven into a mode to course correct our approach to life, as we learn new things about the situations around us and this loop is driven more tighter by the intrinsic urge of “wanting to get control over our now” and this is the space where all complexities begin to get created and this is where simple things end up being complicated and we begin to add unwanted layers to existing problems- which at many times are nothing more but a passing phase!

The last two decades, have seen a literal explosion when it comes to access to information, knowledge and resources. As humans, we always have been aware of and as societies we have always strived to gain the upper hand when it comes to dominance of knowledge. Go by the number of patents files, the copyrights, the IPR’s all will tell you the same story- the urge and desire to dominate and control knowledge empowered bu human ingenuity which is propelled only by a fit mind- which is not tired and never defeated! This is where we arrive at a fundamental paradox, the abundance of information and knowledge causes intellectual fatigue at the one end while the same resources end up creating innovators and ingenious scientists among us- so what’s really happening? How can the same contextual set of information create two different results- one productive and progressive, while the other being withdrawn and regressive? The answer to this lies in the simple trick of keeping your mind lighter and in- the- moment (NOW) at all times! Let me explain!

When our mind is glued to the onslaught of information with no sense of direction/ purpose, the endless onslaught does noting more than tiring up our minds. At the same time if we are training our mind to seek a specific bit of information/knowledge for a limited period of time and for a particular objective that has been thought about- the same mind operates like a de-cluttering tool and blinds out everything else and gets going to the specific area of what you seek! So like a fine blowtorch the mind is sharp, intense and focused on a small area, unlike being diffused and blunt over a wide area- not knowing what it is supposed to do! This basic difference on how we use our mind either leaves it eternally fatigued or keeps it razor sharp and alert at all times- waiting to be unleashed for the next assignment! So now you may want to know, how to avoid this fatigue in the first place? Do we necessarily have to be always be alert and aiming for some invention? Well no, you don’t have to slog that hard to ensure your mind is healthy and not fatigued! You don’t need to be racing for innovation marathons either, what you must do is- keep things simple and be in the now!

The constant pressure to like/comment or wave at something over the social media space, that urge to contribute to opinions and pass judgement over the seemingly innocent cups of tea- creating half baked views about people and things (who really don’t care who you are and your views anyways don’t make a damn difference), instances like these and many more such episodes end up feeding our minds with an uninterrupted supply of intellectual garbage- and once your input is compromised- needless to say the output will be of a similar order and in the process ends up damaging the equipment- your brain! Remember that old saying- Watch your thoughts, they become your words- and watch your words for they will become your actions and so on and so forth- basically what you think and what you focus on thinking is what you will end up becoming and if your thinking is cluttered and tiring- you will never have an ounce of enthusiasm left to even pick the next grocery bag- forget about leading yourself or teams or organisations! Cluttered minds- are often the most tired ones’ not because they have been constantly at work- rather they have been grossly abused and put to action and think over- almost everything and anything that is around except what is relevant! This is the real reason why our minds get tired or fatigued- It’s not by doing what we want to- but more often it is by doing what we don’t want to , need to or are forced to do- the way we don’t want to!

Tackling Intellectual fatigue can be done by a simple process of alignment! Once you learn to align your thoughts and your approach to the contextual settings around you, with a definite purpose and you have clarity in how you go about your life- automatically the needless clutter will vaporize and you feel lighter and will surprisingly find that your mind too feels energetic! As you create a routine to stay focused to the purpose driven approach that you have and as all your thoughts and actions align to this approach- you will see – you won’t have time for gossip, that social media presence (which never really produces any worthwhile results) and hence with lesser non-productive stuff to deal with, your mind has enough energy left at all times to rise to the occasion and perform at things that really do matter and contribute to the alignment that you have chosen! This approach however must not be mistaken akin to someone to get serious with life- no way- this is about – creating an approach wherein you are aware and invested in your present time- so that you know how much of what to soak in and what to let go and what time- this ensures you have a lighter mental baggage to carry along at all times and as you travel light- you can adjust and harness the power of your minds as the situation at the hour demands form you!

At the workplace intellectual fatigue can manifest from areas and dimensions beyond one’s control, it could be as simple as doing what you don’t like- too easy or too hard or it could be the over riding manifestations of other people dynamics that play out- which seem to continually overplay and dominate the focus or approach that one plans to take- all these or any of these overbearing circumstances can make one feel mentally tired and eventually this reflects through work- lack of focus, mistakes, arguments, etc etc and this often results into the individual being ejected form the system! The way and perhaps the only way to arrest Intellectual fatigue from cropping up at the workplace is – having the right minds at the right places- (not right people). You see, we live in a hyper dynamic work arena and even if we were to have the right people but with the wrong minds- that is more than enough to trigger the fatigue syndrome and if we are speaking about close knit teams than this intellectual fatigue is as infectious as it can be! Sure enough you will be able to replace the old people with new minds across the team levels but you will still not know what hit you- because you will think you always had the right people- the only problem being you had the right people for sure but not the right minds at the right places!

The human mind, is amazing and in a way has a mind of it’s own! The fact remains that a tired and fatigued mind- doesn’t help anyone- nor the owner, neither the people around, a vibrant and energetic mind is always ready to pull off the incredible even in adverse times and provide respite to one and all for a greater good! This is the fundamental truth and the reason why we need to take more efforts to ensure we don’t end up tiring our precious mind for mindless things and the digital garbage that lies strewn across the digital landscape! Use your mind like it should be! If it’s a precious gift that you have, use it like one, if that’s the most potent weapon that you have, use it like one, if that’s the hope you have for humanity and the society you live in- use it to further that cause! Remember the mind is never fatigued when it is used with purpose and direction, it thrives & improves with challenges/ uncertainties and risks; it begins to experience fatigue when the surroundings are unbecoming and too junked for it to exist and operate!

I will leave you with my thoughts here; do think, if you experienced intellectual fatigue and what was it like- and why was it! I am sure whatever that reason would have been, your mind would have helped you to steer away from that clutter to ensure you keep progressing on a path of self- empowerment through an alert and vibrant mind!

Ciao for now, I will be back soon with another article, time for a coffee break! The mind needs one!

What do you “Benchmark”?

~ PA ~ Leave a comment

Benchmarking, by itself is a very interesting space to be in! You see, we all have worked at some or the other time in companies that have always screamed from the top of the world- that they value and respect ingenuity, innovation and uniqueness- then why do they always benchmark these apparently different and unique people when it comes to annual growth packets, opportunities or setting so called standards? What’s really happening? Join me here, as we explore and try to understand what the real essence of ” benchmarking” is or rather should be, where we are now and what can we do about this space- can we really make an honest attempt at making “benchmarks” meaningful?

Catch up with any HR Manager, choose the industry you want, they will tell you how far and wide they have gone to ensure that they have a diverse work force, which is able to add different perspective to their business challenges and thereby provide a superior edge to the organisation over the competition. Now what the HR manager will not tell you is about what happens next! The story about how and why they end up “benchmarking” when it comes to assessing the annual performance of these gifted individuals who were hired because they were unique! I mean, what’s the great logic, when you have got them in, because they were different, how can you then go ahead and measure their competence and performance by “benchmarking” them with each other? How sane does this seem

Benchmarking, if you ask me, (I believe) has its older versions hidden within industrialization; that period wherein people clocked in and clocked out with an amazing accuracy and shifts were calibrated to production output with unfailing accuracy and stiff targets, well back then it really didn’t matter “who” the person was at the station along the product line, as long as the products were delivered through the line the way they were supposed and then the comparisons would start, by seeing which floor supervisors shift was more better than the other- well this was, a decent way to do benchmarking because you had technically hired all of them to do a similar or a designated function irrespective of “who” they were! So you see, you were actually buying in similarity and congruence of skills and competencies and not divergence or diversity of skills! So when a shift performed, the results were evident and when failure happened it could be identified to a specific workstation along the production line and thereby this process of comparison, analysis and developing a reward system around what was always a stiff but achievable stretch target was developed and embraced; and that’s how I believe., we had sown the seeds of modern day “benchmarking”- the only fallacy being today we are using it to create more failures than real sane success!

There can only be two possible routes for effective benchmarking, if you ask me, and these are really simple- simple to understand, explain, communicate and measure! But before we explore any of these two routes its important that we understand what is that we have been hiring people for- whether we are hiring them because they are similar or whether we are hiring them because they are different and based on which one of these holds true for a specific organisation or for departments within an organisation, we need to calibrate our measuring parameters and approach to either calibrate , record and measure the similarities (the convergence) that comes up or the dissimilarities which manifest through diversity (divergence).The impact created by these similarities/ congruence and the dissimilarities/ divergence is what needs to be measured and benchmarks need to set up around these parameters! The mistake that organisations end up doing is they end up benchmarking individuals rather than the process or the task! You see a task can be done with greater impact following either the route or congruence or divergence- but the end result- as in the outcome of the impact of the task can be recorded and measured to its effectiveness.When organisations fail to do this and start with the easier premise of “I did it, so can you” kind of an approach, we end up measuring garbage and instead of creating benchmarked system of performance- end up creating islands of differing competence across the organisation which over time manifest into overall organisational incompetence across levels and processes! This is when, either the organisation is either than shook ground up or rebuilt form scratch- read the much hyped OD interventions to live another day! So to keep it simple, here’s what you must do!

First know what you are hiring for! Once you know whether you are hiring for similarities- congruence or dissimilarities- divergence, create a system to calibrate, record, measure and communicate the impact and efficacy that an individual is bring to the process/task (remember it is very important to understand that in neither of the scenarios are you benchmarking the person- you are benchmarking the impact/effectiveness that the either routes/approached bring to the point of action!). Once this system has been created, let the people know how they are being measured or evaluated– the conversations have to be , more of, “You achieve “x”, by “y” time through the method A or B that you say you are great, we have you rewarded with PQR! (A could be the process aligned to congruence- wherein people are been hired for similarity and B can be for divergence- wherein people are hired for diversity). What this does is essentially brings a level playing field so that people are rewarded based on the competence and skills that they were hired for inline with the reason that they were hired for! Sure enough, this is extra effort and needs a lot of foundation building with regards to processes and acquiring skilled people to drive such a intricate process- but rest assured once this is done right, the rewards are far too many and can create great companies from good ones and help people stand out individually and also as teams, irrespective of the path that they have chosen to excel- whether it is the route of convergence or divergence! This, if you ask me is the real essence and soul of benchmarking done the right way!

I will leave you here, with these thoughts for now, and urge you to explore, what is that you have experienced when it comes to this aspect of benchmarking and what is your chosen route? Were you the one you directed the process or were you the one who were examined by the process! Importantly now that you have the thoughts, that I shared, what is that you plan to do differently to create sustainable value irrespective of who you hire or where you get hired!

Ciao for now, I will be back soon with another article, until then stay wise, stay safe and continue to create your mark, the way you know it well!

“Guru” in the workplace!

~ PA ~ 1 Comment

As the title suggests, this article is about trying to understand and explore- what really does it mean when we call or refer people that we work with “Guru” and what makes or doesn’t make one a “Guru”. Well certainly enough, you can always say, who am I to take a shot and define this space, well I am not doing that and neither do I intend to do that! This is about reflecting upon the true essence of the word “Guru” and how that can be appreciated in the times that we live in! So let’s begin!

We have all walked through those so called “aces” at work in our work areas, someone good at sales, someone good at marketing, few others ace it with numbers, few dealing with people so on and so forth, but very few and rarely you will find people around you, when you come across them , seem to be institutions within themselves! These are radically different, they may not always have that coveted expensive degree, nor always will they have that infectious personality and neither will they always seem to be all that spic and span – almost ready for the next shoot of a corporate magazine cover! These are the ones’ who hold us in awe, and respect by virtue of being who they simply are and these, my friends are the real “Gurus” that we have around our workplace! I am sure you would have encountered a few, I had the privilege to be lead by a few and that’s what makes our lives all that more enriching!

This is beyond that help your senior provided you with and you repaid the same with an evening beer, this is beyond that odd shift you took up to help that unlucky junior who had a bad bout of food poisoning, it is different from saving the job of that finance rookie who had posted wrong entries on the forbidden side of the balance sheet! So, by now if you are still wondering, if it’s none of this, not the managers, not the seniors, not the work, not the help, not the guidance, then what is it about? Well, my friend to begin with, let’s start by understanding the philosophical concept of the very word that we are trying to understand here- “Guru” – One of the many golden words from the ancient Sanskrit Language from the Indian sub-continent (often referred to as the language of the Gods) , the word Guru primarily has two parts- Gu- which implies Darkness and Ru which implies Light. This word primarily has been used to anyone and everyone who has had a profound capacity and ability to guide and direct the life or people away from darkness and usher them into the area of light! As the old masters say, The Guru never tells what to see, The Guru just tells where to look!

Now, with this new information at your disposal, I am certain your mind has already started to get into an overdrive to possibly evaluate who are or have been your “Gurus” and for whom you think you have been, well hang in there, there is much more to be understood before you actually end up offering the title or receiving the same!

The genesis or the importance of the “Guru” evolved and developed through the rich ancient history of what is today India, back then historically societies, in terms of complexities were far simpler than what we are today and largely worked around the dignity of labour and definition of the work that an individual did within the contextual frame of the prevailing society, so you end ed up being a priest, a soldier or a farmer or a tradesman or a social worker based on the competence that was derived on basis of one’s lineage- well there would have been benefits and adverse impacts around this- but that is not for the current topic. So once you had these defined sets of social class, meant to perform tasks with exceeding levels of competence to rise and ensure the safety and well being of the society- read kingdom, the onus was only on one vocation- it was the Teachers- The “Gurus” were the only people who stood between a society- kingdom being assured a continual supply of aces across the work areas or incompetent people joining the work areas which would eventual result into the disintegration and falling apart of the kingdom- because once Incompetence sets in- sooner or later- collapse will be certain- whether it be an individual- a society or a kingdom!

Now that the onus of ensuring safety and well being of each and every soul firmly resting on the wise teachers, what do you think would have manifested further? Well yes, good teacher’s created good enough students who were able to hold on to the societies and kingdoms for a few generation perhaps and when extraordinary teachers created geniuses among students, their kingdoms had legacies which last centuries and in some cases have left an impeccable mark on the way we carry out our modern live as well- don’t believe me- well think about the India’s National Emblem you will possibly get a hint at what I mean here! The real “Gurus” have always been able to influence and create value for time periods lasting centuries- long after their physical presence has been lost by way of their structured teachings and eclectic followership- with only one goal- serve the larger and greater goal of the society and replenish the capabilities of an individual! So now that you have got the context, let’s come back to the “now” and what do you see now, do you still find an equivalent or a close comparison to these ancient “Gurus” within or around you? May be you do or may be you don’t, either ways, that’s fine-because that’s the irony of the times that we live in!

In the time that we live in, at the most what majority of the people involved in working around glass clad offices experience is the modern day concept of mentoring- that fabled mentor- mentee relationship- well it lasts as long as the objective of the organisation or the task at hand are met, post that no one really cares for the other! Nothing right or wrong with this aspect as this how the norm has been set whether we like it or not! Certainly there are ramifications for this, it works for that specific problem to be solved, but leaves both of them devoid of any learning which can set them up for future failures- as their focus is too focused and entrapped into one specific aspect- without considering the need of learning in depth of the mentee! The modern day office settings have invariably created pressures of work and time which simply don’t allow to foster in- depth understanding, which is needed for the real Gurus to present themselves, as the students too are almost never ready! There is an old saying, which I had read somewhere along, When the Student is Ready the Master arrives! Well in the modern day office where everyone is working from one pay check to the other, this wait of the students ends up becoming an eternal one, sometimes the Guru is there with no students and yet other times, the student is wailing for help with no Guru’s around! So what can be done about this, is there anything that can be really done?

For the Gurus to arrive and the student’s to thrive, we need to consider a radically different approach to work, an approach which thrives on debates, discussions and experimentation- with an emphasis to fail- rather than succeed (sure enough I am not suggesting the organisations to go bankrupt with this approach- whatever is within the limits of allowable failure). The ancient “Gurus” always had a great tenacity to teach through this approach and it worked because no one ever told the student what to do, they were always told what was required as a result- not how to get it done! The student who would have been the most creative and effective in providing the solution, would than be able to set a standard process for the given challenge for others to follow- this encouraged learning, competitiveness knowing well that- there is never only ONE right way and this ensured that students and Gurus alike ever remained humble! You see, Humility is the anchor stone to Learning and applicability of what is being learnt- Without humility, knowledge will just slip away like grains of sand from the fingers of your palm!

Another important way of knowing you are in company of a true Guru- “Gurus are not bonded to their designation/labels/business cards,they have a strong sense of assumed ownership and will jump straight into the challenge at hand and start providing directions for resolving the challenge- this will be needles to say, to the delight of many and the horror of a few others! Unlike the modern concept, people often misread the part tat the “Guru” has to be a senior person- your boss- or someone in the office who is about to get an heart attack or fade away or retire; well it doesn’t have to be that way! On the other extreme end, actually it could be that new intern sitting and smiling away in all glory to your dumbness! You see,- Guru- as the word implies- the ability to dispel darkness and show the light- also has an intrinsic aspect of common-sense woven into it, you don’t always need to have a deep philosophical bondage to it, just because the word and the manifestation of it have such deep rooted civilization tagged to it!

The fact remains though, for the master to appear, there has to readiness among the students!; You see businesses hire based on consideration sets of the services that have to be provided to the society, and unlike earlier times, we have warped workplaces cloaked and hidden away into far too much of incompetence- which is hidden not because of anything else but the pressure of loosing the livelihood– If businesses ensure that incompetence management is an anchor stone of their business turnaround policy- more than ever students will present themselves to be trained, retrained and skilled and for that to manifest, the masters’ the Gurus’s will appear like magic- This simple shift in the mindset of people to deal and engage with incompetence and not negate or hush it up will do a lot good not only to save livelihoods but create finer and sharper work force which in times ahead can unleash new ways of excellence pertaining to their work!

Well, if you ask me, the presence or absence of the real “guru” in a workplace speaks a lot about the place itself! All great places which have created an impact on human lives have been fortunate to have these unsung masters always around- some famous, many not so famous and it is these tiny elements that go on to make a big difference for an organisation to be considered among the best and being THE BEST! Not to forget, there is a “Guru” within each of us, perhaps you may be struggling with what you do, but something within you, can make a whole big difference in someone else’s life! It is about taking those pauses at work and reflect to see, what is that you know and what is that you know- that you don’t know- when you reach this space- you will have the Guru paying you a visit and at the same time you will end up being a Guru to someone else too!

I will leave you here, with these quasi-philosophical aspects around the concept of “Guru”, I have intentionally stopped short of getting into mundane examples of our office lives and will leave all of that for your imagination and experience to play it around for you! What is important is to have the realization that without The Guru- there is no light and without Light there is no Life! The Guru is sometimes within you and at times around you- You just need to seek THE GURU! Yes, I read this somewhere, never forget- The Guru doesn’t ever tell you what to see, but always guides you where to look! Think around this!

Ciao for now, will be back with another article and once again, Here’s Wishing Everyone A Very Blessed Guru Purnima!

Meaningful HR & Business Integration-The way ahead.

~ PA ~ Leave a comment

Yes, I know what are the first thoughts that are crossing your mind, even as you read the title! No this is not about fault finding with the HR aspect of business neither this is a glorification of how business and HR need to work together and contribute- enough of unwarranted positive shit has been written about that and it seldom works! This is about knowing what really helps or strops from that critical integration from happening and is there anything at all that can be done to ensure true synergy which translates into individual empowerment to the people on the floor and at the desks, irrespective of the product or service that they collectively create!

The genesis of the today’s HR came through the dark allies of the industrialized world, where the given dictum was that the owners of the businesses were out there to exploit available resources (people and material), unfortunately some businesses did live up to that dubious label and with that saw the rise of the union movement which provided the much needed collective voice and put a plug to stop and arrest unwarranted exploitation form time to time across different sectors and industries. Certainly over time, few of these unions too lost their grounding – since they too were run by humans- add to that the element of greed and you have the right recipe to completely compromise business exploits and you reach a point where you really don’t know anymore which side is more wrong! Even as these aspects were unfolding businesses were busy working on scientific finding and technological break through to modernize and make processes and services more cost effective and thereby more profitable and just as businesses learnt to manage products and processes they soon understood that they could also manage people and there is the birth of the modern day HR! Sadly though the struggle of complete end-to-end integration of business and HR has always remained a challenge- at times for the right reasons- where businesses require that sterile distinction or segregation to function and more often than not, because of sheer incompetence either with one of the entities or both of them, in today’s context it is a heady cocktail of incompetence which keep shifting from one end to the other in a cyclical manner which results into a “dynamic yet static space”- hence many a times when you go back to organisations even after few years- seldom things are different! Nothing wrong or right about that- at times that’s what is needed and at times that’s exactly what limits the organisations! So what’s happening here, where’s the catch?

It all starts, with like everything else- right in the beginning, even today, in 2020, there would be hardly a few, maybe less than 1% of entrepreneurs who would want to look at HR as a strategic investment which will provide an ROI to their firm with regards to the qualified talent that it can get in and even more importantly manage and ensure that the ” talent”stays and grows with the organisation- sometimes leading it (at senior level), at times staying in-sync ( at mid-levels) and at yet other times, developing a followership (at the junior level). This foundational mistake of discounting the true value and essence of HR right at the begging- when a business starts afresh, or a new business unit is thought of causes more damage to the entity than anything else! I don’t need to explain I am sure about what price an organisation may end up paying for the wrong people at the wrong time, at the wrong place and at a wrong price! Importantly always remember people are never good or bad, it is their “contextual settings” that either make them shine and excel or dim and fade away! You may have an average intelligent person among dumb idiots and that person may end up looking like an angel to your eyes, out the same person against the backdrop of qualified hotshots from top A schools, you may might as well want to kill yourself for hiring that kind of an idiot! It also than says something about your ability to judge and hire people- well but I will leave that for now and maybe some other write up on that- some other time!

Unless HR is at the table with the business to understand and soak in every aspect of what the grand plan of business is and what’s the whole idea and importantly be listened to- there will never be a true integration! Sure enough in today’s times, even having people stick around at their own positions within the organisations- by itself is a challenge- and that just goes on to compound the integration challenge!– Even today,the normal brief always to HR can look like this- “The organisation would want to have an overhaul or a massive change once a CEO or a A level person moves on or just because the exiting one wants to have the HR do some work!”- you may ask “Why?” well you will almost always never get a sensible answer to that and with no “real HR” to question- the organisation will simply go into an overdrive to reinvent the same old wheel! Everyone will be happy doing that because it keeps everyone in the job and busy- but the fact remains , this unwarranted overdrive often ends up being the classical case of visiting history and needless to say- the results are always the same- “Nothing!” and every few years this nonsense continues and we have people coming and leaving and everything seems to stay exactly where it is! This is the fallacy of the much hyped integration of HR and Business when not carried out in a well thought and objective manner! So you may want to ask how does it look when it works and does it really work?

Well, when done right, HR can empower individuals, teams and business like nothing else can! You may want to ask me now, what is the right way, well the right way is the way of common-sense! If your business is heavily reliant on people and people are the reason for your businesses success or failure and if you don’t start your day without wishing “Good Day” to your HR Head, trust me no matter how big or small your business is, you will falter sooner or later and the reason for that faltering will be the disconnect with your people! So if you are a CEO, running a people centric business , make it a point to throw away your ego( which anyways is good to loose) and learn to walk out of you cabin to spend time with the person responsible for getting you the right people for your team- because when discussions happen here and the more often they do, you will begin to experience magic– magic in terms of the positive rub off that will happen within the existing people across your teams and the new ones that come to join your journey! You don’t need long meetings with endless one-sided communication expressing your dreams, fantasies or frustrations, you don’t need endless boring mails with subject lines reading something like “Form CEO’s Desk” or “It’s your HR” kind of gimmick! All that you need is a simple cup of tea or coffee once a day with the person who is responsible to get the right people for you day-in and day-out!

Now, don’t rush into patting your back, thinking that all the work to hold on to this integration lies only with the CEO’s or the business leader’s the HR leader’s too have to play their part and their part starts by behaving and acting like a business leader- who is leading the business of people! This approach seemingly deceptive but if played right, can make all the difference between having a HR and having a great HR! Awesomeness of HR comes not by knowing the rules and regulations and theories of HR, they do matter, but the real fun happens when HR understands and assimilates the business challenge as if they were their own (because they are their own problems- manifestations which are created by HR!) How?, you may ask, well here’s the simple test, When people leave when you least expect and business suffers, the question “How was this person evaluated and selected even?”, When a person leaves because he gets paid twice and more at the other place- “Why are we paying so less? are we?”, when the person destroys a million dollar machinery because of incompetence- “How did this person clear the evaluation and get in!” Well the lists and situations can go on and on- the fact is a HR disconnected with business problems and business plans is equally liable to fail as the business and what’s more a HR disconnected from it’s business can do more harm than a business that’s’ disconnected with HR!

True integration between HR and Business happens only when there is mutual respect and appreciation about what each of them do and how each one of them contribute to build and develop each other to ensure that the organisation keeps progressing with the right tools, both material and human! Unless Business teams stop discounting HR- assuming they don’t understand or see the point of business and until HR doesn’t stop hiding themselves away in files, operations and social media posts pertaining to job vacancy- this problem will persist! If you always wanted to understand why the HR never called you back or gave you an update for your hour long interview of multiple rounds of hour long interviews- well I presume you would have found your answer somewhere here! A disconnected HR with no insight into business revenues and business action plans- will try and continue the old classical way of reaching out to hundreds of candidates- when it is not required and eventually get stuck when the real time comes to hire- because by then externally the genuineness of the organisation has taken a beating!

There are and there always will be reasons and explanations for every connect and disconnect; some real and some are made up, irrespective of what they are, the fact remains that as long as people are involved and businesses require people, there will always remain a compelling need to to have people specialists and business aces to work together collaboratively in a transparent and purpose driven manner! This alone, If you ask me, this the real essence of integration, driven by purpose and proactive collaboration each playing to their strength, understanding the other team’s requirement!

I will leave you here, with these thoughts, depending on which team you are on- the business or the people team- do reflect on what worked and what didn’t and how can you make what matters work for you and the other team!

Ciao for now, will be back soon with another article!

All about Experience, Knowledge & Intelligence!

~ PA ~ Leave a comment

This is the story of these three invaluable elements, Knowledge, Experience and Intelligence, how they help and harm to shape our lives and end up making who we are to the moment that we are breathing in! There is nothing right and wrong about them, by themselves; but once understood, these very elements can empower you from within so you know for sure which of these elements you want to use more or less , often or occasionally to ensure you keep moving down the chosen path with minimal disruption! So here we go!

Knowledge is the foundation- something that has been there and will be there. If you ask me what is good and not so good about Knowledge- well- Knowledge is what it is- it’s indifferent- human lives get altered or impacted with the way in which Knowledge is used and applied- this is the domain of every shifting human intelligence!Intelligence is what makes Knowledge come alive- Intelligence is what helps us to get Knowledge in action! The only real challenge with Intelligence is that unlike Knowledge, Intelligence can be driven to meet and achieve a specific purpose- a driven agenda and this is the fundamental space where things start to either get created and built or they start to crumble and disintegrate!

Every crisis that humanity has witnessed- whether it was wars , natural disasters, economic melt downs, social unrest’s etc. or every development that humanity has ever collectively witnessed- having humans on the moon, in the space, creating marvels of technology and enhancing quality of human life- through modern technology and scientific developments- all of these have one thing in the common the role of human Intelligence- at times- the brilliance of an individuals mind and many other times- a result of collective intelligence- working in teams, partnerships, communities, governments– Either ways there is no doubt that all our blessings and curses that we live by are but a byproduct of the Human Intelligence- I call this as the byproduct- because the real product of these modern societal frameworks more often than not ends up being human greed and selfish propaganda which begins at an individual level and at times dangerously manifests into state or national policy attributes with disastrous results!

This “double-edged sword” like attribute of intelligence makes it very uncomfortable to others, especially when the other person that you are engaging with either has less of it or has more than enough of it! Hence you will find- normally that a group of content individuals – friends- colleagues etc will always be a collection of intelligence which averages out to their level of comforts, you add one eccentrically dumb or brilliant person to that group and within no time you will have mini groups formed or a complete new restructuring or disbanding of the group! So what makes Intelligence so much in-the-face and uncomfortable? Well here’s the thing- unlike Knowledge which cannot be challenged, Intelligence- which is to do “something” with the “knowledge” can always be questioned and debated on the approach taken and who is taking it and the “why” of these two aspects! Add to this the layer of human insecurity- which comes because of either been thrown among more intelligent people or having to deal day-in and out with astonishingly dumb people around- less intelligent- the whole approach of dealing with knowledge and putting it to effective use to create something meaningful for humanity takes a whole new dimension and that is what the real essence of live’s struggle is! It is about dealing with differential levels of intelligence to ensure the available knowledge is harnessed effectively to serve the greater good of humanity, however the elements of greed and societal confirmation takeover & override intelligence which is the reason why we end up seeing our societies and individuals within and around us the way they are! Think about it!

Speaking about Experience, well it is certainly a subset of Knowledge but at the same time is limited by the availability or unavailability of individual and collective intelligence! You will find “Experience” as the buzz word among office corridors; “we have an experienced senior management”, “we have a rich experience to address consumer problems”, engineers, doctors, scientists, teacher’s manager’s everyone that you would have heard of or spoken to will always tell you stories about how rich the “experience” is!- Wherever they work or study! Well sorry to disappoint you, but the fact is “Experience is perhaps the biggest fallacy of our times!” The problem with experience is that it is based on a contextual setting of a time or event which has already occurred and possibly noted and documented- then the situation or event would have been dealt with in a particular manner- but as times change – our responses need to and better change! Consider this, say you develop symptoms of fever- how would have your doctor approached you say- 25 years back and now? Got the difference- well that’s what the long and short of experience is! When Experience is not weighed against the future and not checked for streaks of brilliance or competence which will stay strong in the times ahead, rest assured you will end up having white elephants within your organisation, who would have had a glorious past, a miserable present and a fast arriving disastrous future! When it comes to decoding and understanding our present and future- experience is no guarantee of success- never by itself! So what is the way ahead with Knowledge, Experience and Intelligence with regards to the times that we live in!

If you ask me, this is what I think (not necessary you may also think the same way- as I say- each one can carve out his own heaven or hell as they may please!); The secret for being in-step and possibly being a fraction ahead of the times that we live about – lies in the space of ensuring that Knowledge is continually harnessed by applying intelligence to the new discoveries made and found; one needs to tweak and correct their “experiences” and have them updated and refined! This process is the key and is a dynamic one which goes on continually and is the trump card to ensure that we are able to harness and optimize the power of Knowledge , Intelligence and Experience on an ongoing basis!

Experience is not about repeating the same tasks/over and over again through the months and years- it is about getting smarter and accurate with repetitive tasks and being able to create differentiation/innovative solutions for addressing recurring challenges and subsequently moving ahead to embrace new challenges- This can be achieved only when Intelligence is applied to Knowledge by adapting the contextual settings on an ongoing basis! This is the space where magic happens and a dynamic equilibrium is reached between Knowledge- Experience- Intelligence to serve the greater good!

I will leave you here, do reflect your encounters with intelligence- knowledge and experience! You will be able to appreciate the depth of experience, agility of your intelligence and the vastness of your knowledge!Once you know this, you can trim the flight of your ambitions for the journey ahead!

Ciao for now, will be back soon with another article!

Decoding “ism’s”: Why they work & why they don’t!

~ PA ~ Leave a comment

Now, before you start making any judgment about what this article perhaps may suggest or not and what my take on the issue of “ism’s” is- well none of this really matters- what is important and what this article deals with are the observed facts – The things as we see and what is the best we can do with what we experience either by accepting, rejecting or remaining indifferent to all those “ism’s” around us! So let’s roll by starting to understand what and who these “ism’s” are!

No matter where you work or who works for you (if you have your own business), which nation you come from, what society you live in- “ism” is a phenomenon which is perhaps as old as human civilization itself! “Ism’s” stands for – groupism, nepotism, favoritism so on and so forth and also makes it presence felt through despise, neglect, indifference and behavioral non-acknowledgement! Like everything else with humanity- by itself – none of the attributes are harmful to cause any serious damage- When these are applied and work in a directed manner, setting off a cascade of imbalances -which more often than not end up harming more people than it is meant to help the few that adhere to the set of the operating “ism” that all hell breaks loose!

Consider this case, say you are a powerful politician with an immense sway and acceptance among the citizenry that worships you like a demi-God. After serving long, your time has come to hang up your boots and offer that position to someone else who can further your legacy- you have a set of loyal workers who have been with you through the years and you have your own kid- that has been showing promise- not necessarily the best of the best among your party (group) what choice do you make? Go by merit strictly- shunning away your own blood- to have a face off at the family dinner table every evening? or stand solidly behind- project your heir to the chair and ask your group members to swear allegiance to the new upcoming order and awarding them with what they want and what you can for this kind act! Well, depending on which part of the globe you are- irrespective of the decision you take- whether you go ahead with your party nominated leaders or place your heir to the chair- you will always be accused of practicing nepotism! This is is the fact of being nepotistic and furthering nepotism- but the counter-point is equally important! Park your thoughts on this politician’s case and we will revisit this towards the end!

I am sure you would have paid a visit to the doctor- at least for some reason- if not for yourself- for someone that you know- possibly for someone you care- What did you do-when you had to make that life changing decision of entrusting your life or the life of someone you value in the hands of a doctor for a major surgery? Did you go by the medical school grades of the doctor? His legacy? His family name and history?What was it? Chances are- if you come from a place like India- where the concept of “Family Doctor’s” is still alive you have generations of families aligned to generations of healers/doctors all for a good reason- that ability to heal and cure runs in their lineage! Well- you may call this unscientific bullshit- perhaps it is- but it works! The chances are that when you want to trust a doctor with your open heart on the operating table- you will find it more comforting to know that the doctor comes from a family of surgeons rather than having a dude who walked out of a medical school last summer with a gold medal! So at times- nepotism is the only pivot of hope, likewise you have lawyers/advocates. Surely- the Jr. Doctor- may not be as sharp as the Sr. Doc in the family line- well that applies to you as well! isn’t it! Intellectual degeneration is the hallmark of humanity and the ability to even retain the same level of intellect as the previous generation is a “wow” moment in today’s era!

Now let’s examine what plays out in the professional settings! Consider this, you have through sheer hard work set up a multi billion dollar empire or perhaps even a million dollar business- it’s time for you to retire- what are the chances that you want to promote that Executive over your own kids and place them on the Directorship of the firm thereby giving them almost the ownership of the firm- Simply because they excelled at their work? not to forget the fact that for all that they have contributed to the firm, they have been rewarded all along with perks and salary for the same all the way? or Do you place your kid on the board and ensure that the “A” team sticks together and follows the rule book by listening to the chair- no matter who is on it! In yet another setting it could be all about that odd film or that web series you want to make with millions at stake and investors gunning for your blood- should it fail, you are toast- what do you do? Go with the safe cast and crew to ensure the project is completed in time and there is a greater awareness and chances of recovering the investments or go ahead by experimenting with new faces and unknown technical teams- just to follow your passion of doing something unique and fresh? Well if that scores a goal- you will remain to tell the story- else you will be in all probability evaluating your options of survival! So does this mean that “ism’s” are here to stay and there is no way around that? Well the answer is Yes and No- Yes- “ism’s will stay as long as humanity walks on this planet and No you don’t have to suffer on account of “ism’s if you don’t want the profits that come with it!- How is that done- well read on!

The safest way and perhaps the only way to tackle and deal with the “ism’s” is to be fiercely self-aware and know more about yourself than you know about the world around you! You see the power to destroy/create or get broken or build comes from within- within each of us- unless you don’t individually allow or empower another person to impact/ effect your thinking and who you are- You are safe and can deal with “ism’s” either by embracing them- be a part of the gang-play your role for a while as long as you are comfortable and gracefully exit when the time comes- like most of them do- without bring bridges and maintaining social relevance! The other way is to Accept “ism’s” is – See them as they are and don’t get entrapped or allured by their power and temptation and continue with your track and approach – Knowing well that your trim levels will arrive much faster and quicker and that you will be eventually ejected from the system earlier than other’s irrespective of what your potential is and whether you are valuable or useless to the people and the set up that you are aligned with! This second approach provides the bedrock to create a formidable seed to downplay “ism’s” and that approach is of “Authoring your own story”. As an option perhaps, not many will be able to exercise this, unless they are ably supported by family and people who matter and care for who “You” are and this scarcity makes this tribe even more ingenious! This is the place that breeds innovators, world-class artists, experts in various fields- from culinary to medicine, from engineering to design! Once you arrive in this space of being able to create and craft your present for a future of your choice- You become indifferent to all the prevailing “ism’s” around you and ironically enough as you taste success- these very “ism’s” will come searching for you to again allure you to their clan so that they can keep harvesting on the exploits of the genius thinking that you offer to the world- by claiming that you belong to their “ism”! So you see finally even success crafted and created by your own merit will draw you back to something that you were escaping- The only difference being that this time- You control the pack and You get to decide when Enough is Enough and no matter what you say or do- Your Indifference – becomes your greatest asset- since you have already learnt the act and craft to create and survive without any “ism” around you!

Being a coach, we learn dealing through our experience with people- The only singular truth that remains is – the fact that- Each individual’s truth is a their own reality to which they will always remain glued- the depth and spread of that truth either makes them all encompassing or self-limiting! There is nothing right or wrong about “ism’s” how we deal with it and what approach we take to deal with it- either makes “ism” work for us and help us or makes it works against us to harm us! The human mind, being what it is- through your life time- at one point the “ism” will your vital need – pivoting on your existence and yet at another time as your purpose is served, you will despise and reject that very “ism” as it never existed! Nothing right and nothing wrong about it! The only important thing being- don’t plan your life aligned to “ism’s- that is a fatal fallacy and can wreak havoc with even the most intelligent minds! As long as you stay focused within and know who “You” are and learn to manage that bit- all else can be dealt with later!

I will leave you with these thoughts for now, to perhaps re-evaluate your priorities and see whether you are entrapped/ fostering or staying indifferent to the “ism’s” around your fragile life!

Ciao for now, will be back soon with another article! keep those mails coming in and do let me know what next you would like to read about!

Dealing with your job loss.

~ PA ~ 2 Comments

If the title grabbed your attention, there can be two reasons- either you are or have been at the reeving end of this or you are at the end form where this will start! Irrespective of which side of the table you are, this is going to impact you and this article is about trying to see how meaningful this sordid affair can be turned into- how can we possibly create diamonds from the unwarranted pressure that loss of livelihoods brings with it! Rest assured this is no – sermon for the making everyone feel good- but more about how to introspect and make sense of the developing nonsense around you! So here we go!

Well, to begin with, let us get some clarity, the pandemic- the virus per say- is not the only reason- why you would have been discussing your job loss! Depending on your sector, which nation you belong to and the kind of business that you are working for, you would have been getting signals of something not being right for at least 4-6 months prior to Feb/ March 2020. The world economy was slowing down and it was well on its way to hit rock bottom- the only thing that happened differently – unlike earlier recessions this one got camouflaged and over-ridden by the global health emergency and headlines changed to number of infections and deaths from disease – replacing the usual financial headlines that come with an economic melt down! Now your job loss could have happened for multiple reasons- or actually in few cases- for no real reasons at all!– I mean large companies do have a qualified and experienced senior management and business risk advisors who are supposed to save the day for these companies for exactly the kind of scenarios that we are facing! So what were these enlightened ones’ doing as they were scouting for the proverbial “Iceberg event?” More surprising is the fact that their- risk mitigation strategy often starts with the reactive stance of suggesting job cuts- rather than having an ongoing preemptive and proactive stance of avoidance! – About this, I will write, some other time! Now that you kind of know, that you are not entirely to blame to what you are facing- let’s get started with the “dealing” stuff!

If you happen to be one of those unluckily-lucky fellows, who are under 30, the blue eyed resources for the corporations, armed with those enviable management and engineering certifications and as the norm is now- a-days goes- digitally certified- by everyone and anyone that can offer a certificate- well this is a the pivotal moment of your life and trust me you should embrace this as much as you can! No matter what sector you have been working- you took up the challenge- performed- if not excelled- at times surprises yourself and other s around- at times hit rock bottom- gone through the whole baptism of corporate world and just as you thought you were acing the game- well the playground is suddenly closed for you! So now you are angry, confused and in utter shock and disbelief- “Why me”, “What did I do to deserve this?”, “Why not the other person, why was I chosen over that one?”- As long as you remain stuck in these self-serving- defensive and consolatory state of mind- trust me- you will only find it more and more difficult to come to terms and focus on what you must essentially do- Stand up- Dust yourself- and Walk/Jog/Run/Sprint ahead yet again! This easier said than done – can be achieved by clinically dissecting what you have gone through and this is how you do it!

It has to start by understanding well- really well- like an external consultant would do to understand the business dynamics- what has really played out- there could be multiple scenarios based on the nature of business- supplier side issues- vendor payments- accrued debts, working capital issues- managing partner differences, ownership slug fest, failing quality of leadership, as long as these manifestations arise form the work arena- chances are there would have been signals- clear or subtle signals of the fact that- all is not well- and there will be a bump on the way- now the ability to predict the dimension of that bump- whether it will allow the organisation to pass over or will it wreck the momentum of the organisation and rip it apart- is something which comes only with experience- hence for the youngsters- this can be excused- but the plain fact remains that- part of the job loss problem- is because , as individuals we are connected to the task that we perform but often fail to scan the broader pictures around us that are constantly shifting and developing– Its like you are a pilot who is flying the plane- with all attention locked into the instrument panel- and missing the whole picture through the windscreen ahead! When people tend to pick these signals up- they leave and try to avoid getting caught up in the unnecessary corporate warfare which happens through methods! This, is essentially the first learning for your life- before you sign up for that next journey onboard another corporate vehicle- scan the environments around the ship that you wish to embark! Check for operational stability, check for essential fundamentals and check how the vehicle is driven- who has the controls and what does that mean for you as an Individual! You may have a great company with a bad team or a bad company with a great team; and the results through these two scenarios can be strikingly different and the outcome, needless to say would be miles apart! Anyone of these scenarios can make you a great hero or break you completely depending on what is your natural inclination to deal with- as in what you are great at- fixing people or fixing processes!

Once you have understood that there are contributing developments that lead to situations like a job loss- the next thing that you need to understand and figure out is, what is that you could have possibly done to effect a change- a different possibility?- did you do that?-was it possibly to impact a change through the position that you were at? If you have cleared this basic step of understanding that you did in fact give all you could have to the work at hand at the position that you were- than well I guess it is a classic case of having boarded a ship which had embarked on a journey to find icebergs and crash into one! So once you signed up- it really didn’t matter what you did or not, as with time- it was eventually going to break apart and sink- here what matters is or what could have mattered is- how close you have been to the lifeboats on the ship and how well you have understood the emergency evacuation drill! So, yes, it all boils down to having a plan for yourself- the fabled Plan B, which helps you navigate uncertainties of life- everything and anything- form the traffic jam in the morning to being able to find your livelihood back!

Finally the most important aspect,“Learning” what did the event/incident teach you, what did you learn- this is perhaps the most powerful tool and mindset to carry with us all through our lives- A learners mindset helps to develop patterns and decipher our environments more rapidly so that we are better prepared when shot hits us next time- because it will , that’s for sure- as long as humanity operates form cornerstones of greed and dominance!This learner’s mindset will help you clear the cobwebs in your mind- which try to climb and cloud your thinking with tons of self-pity and self-victimization for no real reason- unless you were the person who was in-charge and you screwed up the whole damn business! Even in that kind of extreme scenario caused by intelligence malfunction- a learners approach will do well, to ensure you stand back quick and don’t repeat the same mistake again so that you can recover and race ahead!

A job loss is a great thing to happen- because it presents to you unknown colors and hues of individuals, collective groups- called companies and the whole societal equation that goes around with it! You will see behavioral changes and attitudinal shifts among colleagues, mentors, peer groups, so-called- friends, you will know the power equations secret (the real power is always in the chair- not the person- when it is in the person- chairs don’t matter!– That’s the stuff that Corporate and Political Godfather’s are made of!). You will see how narratives about you change fast, before you and behind you! You will get support from unknown quarters and people whom you would have hardly counted upon, that odd client- whom you always discounted as petty, may come to your rescue with some great recommendations! You will see a lot of things happen around fast- it’s kind of graduating all over again in a short period of time! You understand the power of the contract that you signed up which allows/disallows you to do”xyz” for “abc” months post your severance!

Most importantly you will learn, “To value your Life” in a renewed context, perhaps more time for yourself, more time perhaps for your family an real friends! You will perhaps appreciate, there is no point running a race with no finish line! There is more to see, and experience by pausing and walking and just being around the wold that we have, because once you have exhausted a considerable time through corporate slavery– that time is gone and so are those many infinite opportunities to experience life which could have possibly created a completely different and better version of yourself! Perhaps this job loss, allows that ingenuity within you to arise,a waken and create an entrepreneur that the world has been waiting for! There can be multiple an many scenarios, what remains certain is – The job loss is not really a loss- if you see it from the space of having a learners mindset and if you convert this loss to your gain by connecting with people, things and places that really matter; Elements which will be by your side no mater what!

I leave you here, to reflect, introspect and see how even in a seemingly awkward situation (which largely is always painted with despair and grief), can one also find the seeds of the future, and by knowing the right ones’ to nurture,you can create the pathway to a future which provides better awareness and calibration through the experience digested through a learners mindset!

Ciao for now, will be back soon with another interesting article! N, yes, If you are really hit hard and finding it difficult to gather your bearings back, drop me a mail, will be glad to help you- without damaging our mutual sanity and without serving unwarranted optimism and hope!

Practice Mindful Hiring to avoid Mindless Firing.

~ PA ~ Leave a comment

Yes! I know folks, you may want to start with a negative thought about this article, but trust me, it’s gonna be more fun than you think, remember my last article? about the layoff thingy, Well this is to put the context more clearly and possibly help people at both ends of the table to formulate their own strategies to avoid unwanted miseries in their life- given the times that we live in! So here we go!

Well, to begin with,let me make one point clear- Let’s stop blaming a microbe for everything and anything around us! Well, admit it, the world economy was stalling, faltering and failing it across nations around late 2019, even as the pandemic was manifesting itself- whether that was intentional or not, is a different story altogether, we will leave that for some other time, the point here is that the world was already on it’s way to a meltdown and there was just one trigger that was needed which could accelerate the fall- the pandemic came in as a surprise- although like always war would have been a favorite candidate to precipitate the economic slow down that we are witnessing today! So why did businesses fail because of a Virus? read on…

We need to understand, how geopolitics and collusion of business with politics and politicians runs deep behind the scenes and scrutiny of the public eye! All that the Virus was scientifically was asking one to do was – keep social distancing and stay away from vulnerable people (ill/aged/those who have weakened immunity) and avoid public places (basically places where it becomes difficult to stay away and trace who came from where , when, for how much time and why!) Given. this fact- see how nations reacted- Lockdown! Well, most of them did it and as this was unleashed- it ensured that business obituaries started to get written one sector after the other, one regions after the other and this whole event created a chain reaction which has now plunged the whole world into a severe economic crisis even as nations continue to battle out with the health emergency! You may now want to ask, what has all this got to do with hiring and firing of people? You may want to present a case, “Why should business continue to pay employees, if there is no business activity?” Well actually that is far from what the real problem is!

You see, when all was smooth sailing, businesses, their favorite bankers, their lovely political friends all of them came together to ensure that each and every business is magnified with an intention that every business seems to be bigger, better than the next competitor and so much so that, even the “I am Number 1” parameters begin to come up with different metrics and business bodies end up with “Award functions” all through the year, where every organisation gets awarded for the same reason by a different awarding agency! Well anyways- nothing to say bout this right or wrong- each person’s nectar is divine for that person! This is the point where the problem starts!

You see, humans all have egos, even I have a much earned one- where I refuse to speak with people with lower intelligence than myself!- The point here is the Business egos are far more dangerous and destructive especially when they collude with politics, the whole market place becomes one big rigged casino- no matter which machine you want to play at- you are already defeated even before the game starts!

Companies have been traditionally into the space of what I call Myopic resource management- whether that is people or other things. Myopic People Management is by far the most fatal of all the flaws that businesses can come up with and when these get operational, slow and painful death of an organisation is all but certain! Business always have had a tendency to keep hiring- at times for no real reason-Sometimes to fill up a large office space, do the cheap multiplier- get more for less dollars, just let there be a buzz, anticipating clients coming in- which is nothing but hallucination provided by the “close inner circle” who themselves have often no fucking clue of what they are upto! All these myopic dealings eventually end up being a case of ,”Too many cooks and nothing to cook”, situation for organisations every year – every few years; and you will notice, some companies do this with striking predictability- they will fire- than after a few months they will re-hire- and the cycle goes on and on! In all this happening place- big names get thrown around- some picked up, some left out and there will be multitudes on unnamed workers who will be left wondering- what did they do deserve what they are been given?! They worked the shifts, they took no leaves, they put in long hours- Why did the company not make any profits if they were working day in and day out? Who kept an eye out of the watch tower? Who was charting the course to ride the waves of business turbulence?

These firings that happen on account of business not doing well, are actually seeded into the very business plan when the business starts off in the first place! When not enough thought is applied and when no real projections and honest discussions happen in those long, polished boardrooms, this is how shot happens! Boardrooms when are not transparent and are hidden away- almost always translate into becoming the secret chambers where lotteries are picked up to name and shame the fall guys for the organization from time to time, season to season! So what can we do about this? is there anything that can be done?Well surely there is something that can be done, as long as we have the intent, the “we” here implies those blue eyed boys and girls who “own” the businesses. I mean “own” in the literal sense of “owning it” not “working to slog” because some investor has pumped billions from an Atlantic Ocean Island which happens to be a tax haven!

People have been and will always continue to be at the centre of all that we do, automation yes, but even to manage and drive that automation, people will be required! Once businesses and companies make an intent to pursue, “Mindful Hiring” and stop being reckless about themselves as firms and about the people that they cross paths with through their professional journey, the problem will start to solve itself even before it reached menacing proportions!

Mindful Hiring is not about, not making mistakes, it is more about learning on the way as mistakes happen and fixing them on an ongoing basis rather than ignoring them and allowing them to become eventually unmanageable! Once businesses hire people with an aim to provide livelihoods for a decent future timeline which could be anywhere from a 12 months period to a 60 months period depending upon the nature of the business, the planned growth strategies and than plotting the projected growth story for the individual through that time within the organisation, half the battle is won!The remaining half is achieved as the newcomer starts to get the value to the table and keeps growing and moving ahead along the plotted trajectory of growth for that individual within the organisation! Mindful hiring is more detailed, it is about knowing “who” you are hiring, “why” and “what” is the value that you are seeking from that individual and “how” all of that fits in and magnifies the business outcome in the given context of time and space during which the person is supposed to be working. It is as simple as this and doesn’t get any simpler than this!

So now you may want to ask, if this is so simple, why don’t organisations do it? Well two reasons, one because we deal with “people” and a lot of unplanned shit happens to them and keeps happening all the time- even if the business environments get sanitized and completely mindful- an individuals approach and the self-destruct button (which all of us have) is good enough to screw up everything either by accident or by design! Secondly because of this very reason”people being a little weird” having that kind of extensive team to simply keep track and measure attitudes and behavioral manifestations of individuals as they work on an ongoing basis becomes more difficult- easier said than done -as they say! So business do what they always have been doing- where they need 100, hire 160- they know eventually only 25-30 will remain- sure enough not all businesses thrive this way- you certainly don’t want the hospital you visit to have doctors being hired and fired this way! Don’t you? So what’ the way ahead?

Well, simple- Once businesses start “Mindful Hiring” with an intent and focus to provide growth and plotted trajectory for limited times for people- they will find even the people that approach are clear about what they can offer and what is that they wish for in return- so no baggage burned or carried and as the value exchange is done, each of them can shake hands and part ways without any bad blood! This step also automatically does away with the need of “Mindless Firing” because once you have the right nuts and bolts working the way they should, rest assured you have developed some formidable immunity to deal with business emergencies and financial challenge- because your machine is lean and mean and knows exactly what to do and how to ride over the turbulence – because you always knew “Who you hired” and “What value they bring”!

I will stop myself here, and urge you to make an effort to embrace “Mindful Hiring”, Whether you are hiring someone or you are the one who is being hired- take a pause and think about the plotted growth trajectory and the value exchange- if none of this is clear-walk away now and don’t do it- because a flight with no flight plan is surely not coming down easy! Embrace Mindful Hiring to avoid Mindless Firing!

Ciao for now, have your coffee, think! I will be back soon with another piece!

The experience paradox and flawed followership.

~ PA ~ Leave a comment

Through the last three months, wherever you are, your living rooms would have been flooded with “experts” and people having “experience” and being appointed as advisors, “expert committees” who would have pledged in one way or the other, about not worrying on anything and that they have control and will end this pandemic quick! The fact though remains that the virus is here to stay among us- not necessarily wanting to kill us- unless we have a screwed up immune system- which is because of what we do- what we eat and drink! So who are these “experts” what is all about the magic label of “Experience” and who are these people “followers” whose “followership” qualifies these idiots to lead and make a bad problem worse! Whether it’s a national view, about your immediate community or the work place that you go to, you would have either suffered or have had unwillingly contributed to aggravating problems rather than offering solutions; Thanks to these “experienced” people! Join me here as we try to understand why “experience is over-rated” and why “quality of follwership matters”!

The simplest of facts remains that, “experience” explained the ability to perform a similar or the same tasks over and over again and that made a lot of sense when you needed a shop floor worker to tighten up the screws of physically end up welding joints through a manufacturing process and still it does hold good when key skills are need to perform a task which is routine with utmost precision and accuracy. Surely enough you may want your heart surgeon to have experience because that person would have opened up and closed many beating hearts to ensure they keep beating afterwards too! But the moment you ask the heart surgeon to open up the brain and fix things up! Well, yes, you’ve got what I a m trying to say, you are asking that person to do something which that person has never done before! So you see all that accumulated experience becomes of zero value! Likewise if the welder knows how to work on a particular machine /component and tighten bolts for a particular product type- and now if that person was to move over to a new assembly line- his entire so called “experience” will be of little or no consequence as things change! What remains is competence and skill- A skilled worker or a surgeon- one will always remain- who they are- skilled and competent- but the accumulated experience does not help them solve something that they don’t know what to do with it! The current pandemic that the world is facing is getting aggravated by exactly this kind of disposition where all the governments of the world have assembled armies of “experienced” people who don’t have a f**king clue of what to do and how to deal with what they are trying to solve! – simply because this virus was manufactured either by man or nature just few months back to engage with the biochemistry and physiology of humans! It would have been roaming in the wild among animals for millions of years- who knows- but these changes and the impact is new and what is needed to tackle this is not “experience” but “intelligence” to study and work on solution pathways by studying the ongoing impact so that quick fixes are made available keeping in mind regional, geographical, demographical specificity of each nation and the regions within large nations!

This approach is the only hope that so called “experienced” people can bring to the table to ensure the world emerges from the shadows more rapidly rather than wasting time, money and resources to feed on their egos of misplaced experience which has no or little consequence simply because they have never experienced anything like this before and all their accumulated learnings are a big zero to this new challenge- what remains is the their skill and competence which needs to be supported by available intelligence to over come these situations- which I believe is a different problem of diminishing intelligence and also the fact that these “experienced folks” have never seen a problem like the one they are trying to solve with their limited past experience which has nothing to do with what they face!

This misplaced experience not only is detrimental in situations like of a global pandemic, but when these”experienced” geniuses walk the corporate world, they leave a trail of destruction like no one else and yes, fundamental reasons are almost always same- trying to solve a new age problem with an old age belief system and based on what they would have previously done; add to that the next layer of “flawed followership” which ends up becoming the final nail in the coffin for a corporate meltdown!

Firms hire- people with “experience” not realizing that the problem being faced is unique to the organisation and the circumstantial set around it- yes you can hire for people who show competence and skills to deal with complex situations but that is no way a guarantee for being able to fix the new problem at hand (it may be a recurring problem for the organization- but for the people walking in new – it will be a new problem and with time either they are able to fix it or end up growing avoidance strategies like everyone else around so that the problem stays and grows alongside their careers in the organisation! What’s the easiest way to know if this has manifested- watch out for the words- “This is how it is- this is how it will be!” How to go around this? Well only one way- Always hire for competence, skill and personality- These attributes are at the very foundation of an individual which will tell you whether a person that you want on your team is an all weather solution or a fair weather peacock!

But then why do people have so much of misplaced stress on “experience” well this has more to do with the “Followers” and importantly the “Quality of Followership”! Remember folks we get our urge of being followed and high of leading even as we evolved from being chimps into humans- but the quality of followership speaks a lot more about the Leader than the follower! If you want to ever decide whom you want to to work with- do check the followership for the person! In an ideal and highest form of Leadership- Leaders are meant to create more Leaders and not Followers (Refer- John C Maxwell), but given the short supply of common sense and reducing intelligence- even if Leader’s are able to get high quality followers, I will pleased enough! Look around you, whether it is your office, it’s your city council, your national politics- what do you see- you will see an unfailing pattern- Like attracts Like– That’s the universal law and holds good very much when it is about the quality of Followership! Say you have an intelligent leader- but obviously the followership will be more of intelligent people who are able to understand and contribute to the leader’s cause and actions- those who don’t understand a shit of what the Leader is saying will simply walk away- saying that the leader is an idiot! Well at times it may be true- when Leader’s camouflage their dumbness and call it as intelligence which is lapped up by an equally greater number of dumb followers- who also are believed into thinking that they are wise because they are following a wise leader!

This eternal strife between real and assumed intelligence and the quality of followership ends up serving societies with leaders who now have “experience” and become “experts” who are then entrusted with all our lives when we meet global challenges! Well I am certainly not suggesting that all are idiots, what I am saying here is- the quality of follwership and giving more importance to individual intelligence, competence and skills is much more valuable and meaningful if the world needs to find it’s way back not only from the pandemic but also from a growing economic disaster which will turn into a socio economic problems with law and order connotations in the coming weeks and months!

Experience only helps if you are going to go about doing the same thing again and again the same way as you have been doing it earlier! When contextual settings change- as life changes- what will help and what alone helps is – intelligence, skill and competence which are as intrinsic to every individual just as their blood group and it is all about doing what best they do with it that makes the difference between surviving and crashing during a meltdown event!

I will leave you with my thoughts here, time for a coffee and will be back soon with another piece, until then do think about what leader’s,experts and followership quality have you seen around you and what is that you want to change for the larger good, form this moment on!

Right questions matter over right answers!

~ PA ~ Leave a comment

Well, I have always believed that ; “Our understanding is limited by the perceptions that we build (within and around us) and at times these may resonate with the facts- that really are or at times the facts may seem to be what we seek them to be!” This piece is about that strange spooky place of being absolutely sure and yet getting lost in transit! This is about trying to understand, why Right questions are far more important and meaningful than always having the Right answer! So join me and let’s roll ahead!

As we grew up, we have always been asked to provide right answers to whatever questions we have been asked! Whether it was our teachers in schools, our parents, our friends, our colleagues or any other scenario that may come to your mind, It has always been about providing the right answer whenever people ask us something, whenever people wanted to get some detail or information from us, we have always been told that we are duty-bound to answer right and give the most accurate answer as possible! Well, this is perhaps yet another example of the conformity bias that modern societies live in and lead us like a big herd within! I won’t comment on this aspect further- because that’s not our focus for this piece! My focus rather starts at the other end of the question- yes, “How about teaching everyone around to start asking the right questions to begin with!” You know what once, you have asked the right question, you will always end up getting the right answer- almost always unless you working a diplomatic mission or are a high ranking official for your government! Let me simplify this for you!

Consider, our current global pandemic situation, what do you see? Well at the macro level, you will see few nations have fared better over the others, some of them have taken a more riskier route, perhaps more loss of lives than the economy, there would be others yet, who would have chosen to save lives over their economy- , few others would have walked the middle path and tried to strike a dynamic balance- between lives and economy, well nothing right and wrong here- just plain facts as you see them without any prejudice! So if you see different nations reacted to a common problem differently! Why would this happen? By logic, if you have same problem to be solved, there would be identical ways to address the same, if the end goal is the same (saving lives and livelihoods) isn’t it? So why the difference? Well the answer lies within this plain simple fact that, each of these nations asked a completely different question among their leadership teams, when the virus came visiting! There would be one set of nations who would have rushed to assess and manage the economic damage and decided to go ahead with a collateral damage in terms of human lives (liking it to a war like event) well, this is that group of nation, which would have possibly asked,“What do we save- we have to make a choice- Economy or Lives?” and the answer would have been displayed by the steps taken and the delays and timeliness of implementation of different aspects that go on with it! Likewise the nations that would have chosen Lives over their fragile economies would have acted accordingly! Next, there would have been yet a few other small group of nations, that would have asked, “How can I save most of Lives and Livelihoods both”? These nations would have landed up somewhere in the middle and stand a better chance of a rapid recovery from an economic sense compared to the other two! But these are the three basic and straightforward scenarios which work exceptionally well, especially when government’s don’t want to try too hard and experiment (which could end up being a full scale apocalypse and ends up bring the fall of their powers)! So if you see these nations asked the questions which were very normal, rational and practical- cool! Now see the real fun!

Yet, there are a few nations, which remained open for business as usual and even than the impact was not so severe to cause huge loss of either lives or businesses! So what is the question that these nations would have asked? Possibly their thinking would have moved ahead something like this! “What do I have to do, to ensure my nation remains on the growth/path that we have planned? What can be done so that irrespective of what’s unfolding, we can still be aligned to the national objectives of growth and wellness of the people?” The questions could also have been, “What is my nation, how likely are my citizens to be impacted because of who they are (age/ethnicity/ living standard/culture/access to healthcare systems/preparedness) and for how long and how bad?” There could be more such examples of refined thinking and questions which nations would have come up with, which in turn would have helped these set of nations to come up with radical strategies to meet the Virus challenge unlike the one-size-fits-all- Lock down model!

It is when questions asked by nations become more specific to the need of the nation and the societal requirements of the given nation, that countries have been able to devise and deploy a fail proof strategy which can work right form day 0 and ensure that even as the virus keeps coming in, the same event creates an exit path for the virus to be weeded out of the system with the same speed or more rapidly than it’s initial onset! What does this tell us, Well a simple fact, “The power of your questioning is more important and perhaps the only important thing that you ever require to ensure you get access to the most accurate solutions for the problems that you face! It is never about right answers, It is always and only about Right Questions! Always!

What works for nations, works for societies, city councils, offices, teams, and Individuals! The sharpness , wit and intelligence of the question to a perplexing problem will provide you a great answer/solution! If the quality of the questioning is average or mediocre, the resulting solutions too will reflect the same and as a result of it, you often find people, organizations and nations dealing with the same or similar problems again and again, the cosmetic aspected may change and alter/intensity may vary but the problem broadly remains the same and keep coming back with predictable accuracy! So how do we go about creating a sustainable difference? Well read on!

It all starts with changing the way we define a problem- the space where the problem is perceived- what is the problem – Is it the Virus or the Lack of immediate cure for it? Is it the large ageing population of your nation or is it the lack of trained healthcare professionals available to deal with the crisis?Likewise what is the business problem that you are facing? Is it that you have a great product for a wrong market or you are in a great market with a wrong product? Problem Definition in the truest essence is vital and fundamentally important to get ahead and reach some place to solve a crisis that’s fast coming your way! As your ability to develop accurate questioning picks up, you will find that answers that come your way are more simple, actionable and measurable in the context of time and value!

I will leave you here with your space so that you begin to start framing the right questions, which go on to provide you with even more meaningful and actionable solutions for a more wiser future!

Ciao for now and I will catch up soon with another article!

The HR pivot to the rescue.

~ PA ~ Leave a comment

If you are thinking this article will be about glorifying HR (Human Resources) and play down everything else that happens to be an essential part of the business, well you may be slightly disappointed, but if you want to know how and why people were, are and will always continue to be the core of all that we do as humanity; in that case, this piece is something that might just interest you! So let’s move ahead!

No matter how much few businesses want to keep shouting from the roof tops- automation, AI (Artificial Intelligence), Virtualization, autonomous technologies, well they can continue doing that, there is nothing wrong about it, but they seem to forget the fundamental aspect that even to build the frameworks that provide automation and allied technologies what is necessary is the human mind which is ingenious, innovative and relentless! All our future technologies will only be as good or bad as the thinking minds behind their development and yes, there have been instances when the envelope has been pushed to far and lead to disasters (read Boeing 737Max and Air France Flight AF447 disasters) where rushed-through technologies rapidly implemented and executed and puzzled human minds- leading to ambiguity when it was not needed with fatal consequences!

The key point that I am trying to make here is that human mind and people are the essence of every organisation and every business activity that we embark upon and in times like these when business are preparing to rebound, if there is any one thing that they should possibly focus on doing right,- It will be hinging their come back strategies and actions around the people space within their organisations and for that, they will need to deploy their strategies through the HR pivot! So let’s see what utilization of HR as a pivot can possibly look alike!

Whether you are an organization of 25 people or have 10,000, the urgency and necessity of developing a come-back strategy with people at the core of it, only grows in importance and relevance with the size of your business and people involved. Whether that size is measured in terms of market goodwill, product/ services range/ nature of business or the quality of people, each of these and many such attributes matter! I share with you few areas where the HR pivot can be deployed to bring about that much needed acceleration and doing away with unwanted business complexities which tend to develop around every come-back strategy. These complexities are at times genuine and unavoidable, but many a times are co created to defeat certain emerging scenarios by virtue of hidden narratives and insecurities arising from the people who are likely to be impacted by the developments!

While using HR as the pivot to come-back, here are a few basic approaches that come to my mind, you may like to add/delete a few depending on the specificity of the challenges that your business and people face!

My HR pivot choices:

“Business Enabler”

“People Empowerment”

“Visible Leadership”

“Communication Strategy”

“WE”

Business Enabler: When HR is used as an active pivot to enable business, it accelerates the come-back and fuels direction and purpose like nothing else! The given caveat here though is that the HR teams must know the business and be able to provide HR solutions and point of view which contextually help and empower business decisions, consider there is a requirement to have 50 more workers in the plant to boost production of safety gear- here if the HR is aligned to the business and has in-depth understanding- it will be able to understand the complete impact of hiring 50 people- if the business seems to be diminishing away in next 12-18 months and hence can possible avoid the hiring or provide a solution which meets the requirement in a more apt manner- say temporary staffing rather than a full time association- which will eventually wipe off the profitability coming form the project once the sales begin to fall off! The more aligned HR is to to businesses in terms of knowing the products/services, appreciating the market place factors and behaviors, the more equipped will it be to provide sane and wise advise to Business teams and ensure that no unwanted expenditure occurs and the whole circus of hiring and firing people can be avoided to begin with as much as possible! But as I said, Knowing the business is vital and as simple as this statement may see, this is as complicated as it gets and one of the primary reasons of failure for HR teams worldwide- when they don’t get the correct understanding of the business of their organization right!

People Empowerment: This is one of the foremost pivots that organisations who value their “people” tend to often use, the effectiveness of this however will be much dependent of the earlier pivot and how well the HR team understands and knows the business of the organisation! People empowerment also becomes less effective when the “people on the team are different” from the “people on the paper”! Many organisations deploy hiring strategies which are archaic and old school, quite a few hiring managers seldom show expertise on the technical side of the job for which an individual is being interviewed- one may argue that- you have a technical round for that and that team is best suited for evaluating those skills- well may be- but when it comes to articulation and the ability to communicate and discuss technical aspects of ones’ business with other people (which will be an ongoing process on the shop floor or the service floor) this blend of non-technical and technical skill and quality of engagement will be crucial to determine whether an individual will be successful or not and if yes, by what measure! This blend can only be understood by HR teams as they are supposed to be trained to read the non-technical aspects and when that is complimented by a thorough understanding of business and positional nuances it just makes the job that much easier and you know watch time that you did not miss a right talent and you have not hired a right person for a wrong job! Always remember there no wrong people, but jobs for which they get hired are either too much for them to manage to too little to challenge ! Apart from this, empowering people on an ongoing basis also becomes possible- once a fine understanding of people and the work is developed, in an instant a trained HR eye can spot who within the team is being under-utilized or over-utilized and how best there can be a rejig(minimizing and doing away from the whole effort of hiring from external sources- which you can read as additional costs- costs of time and money). Effectively done “people empowerment” works wonders and propels come-back strategies of organisations like nothing else!

Visible Leadership: Crisis or not visible leadership is crucial for driving resources forward and keeping everyone glued to a business goal or objective irrespective of ongoing distractions that an organization may be facing. The HR plays or rather can play a vital role here, for helping the organization decide who that face of leadership will be at what level. This statement may surprise you, but that is a fact, Leaders who become Leaders because pf the position that they hold, may not always be a great choice to communicate en mass with people to teams during times of crisis- because not only content of the communication matters, but it also matters from whom it is coming! Consider you have a unit leader who has risen through the ranks pushing behind a few senior members on account of individual performance, now if this person was to lecture the team on “collective responsibility” and need to work together, imagine how many of the team members would really be keen to take that kind of shit from that person! Hardly any! Well, that’s the point, depending on what is the problem type and what the crisis level is, the HR can guide organizations on who will communicate at what level- it may be the second- in- command of a team or a Supervisors or a Foreman with over three decades of experience- doesn’t matter, the only thing that matters is that there has to be Leadership which is visible and more importantly listened to- not only because of the opposition but also because who they are as perceived by the majority! which may or may not be the same person as leading that specific set of people! These visible leaders are always there within an organization and a trained eye can spot them and know when exactly to leverage their latent value for helping the organization race ahead!

Communication Strategy: As skewed it may seem, but a glued in and synced HR team also counsels organizations about the communication strategy that needs to be deployed, whether it is about asking people to work more, work less, asking them to take delayed wages, wage cuts or layoffs, whatever the communication, during a crisis, if any bit of this vital space gets into hand of someone who is amateur and not so sure of what has to be done with the content provided- expect heart- burn, legal issues and unwanted headaches and damage to the business brand as an employer! Organizations are managed by people (as yet at least) and as long as people are involved- people will come and go in all shapes and sizes of mental fitment! As I said in paragraph above, positional leadership is of little consequence if the ability to influence is lacking and authority gained by authenticity is limited! Hence a good communication strategy has to be not about the content of the message, but the Who, When and How of it and these can be answered by HR teams well enough once they are deeply synced into the business developments and unfolding scenarios of it! When crisis hits; fast and , clear action seeking or providing communication is of utmost importance!Sure enough organizations have PR teams to do this bit,if they tend to be disconnected from realities and are left finding more for literature in the content of a message rather than meaning, the whole purpose will be lost and the resulting ambiguity will do more harm than not having sent out a message!

WE: Perhaps this is the most important step wherein the HR can be a true and perhaps the only pivot that can unify diverse teams, process and people as required to ensure that localized and team level distractions are minimized as much as people and the larger and grater objectives of the firms are upheld and pursued after! An active, proactive and preemptive HR can appreciate the power of the “WE” pivot. This pivot which binds people and the organization in one thread is powerful to ensure that larger business objectives can be pursue and achieved seamlessly and other challenges can be overcome simultaneously on the way! For this pivot to work businesses need to empower their HR teams! This is needed so that the HR teams can lead people in a more dynamic way and are not kept restricted to their age old archaic spaces of HR Operations and allied functions! When HR is empowered enough to partner with business in an equal measure and lead the “WE” part there in nothing that will possibly block the way of an organization hell-bent to make a recovery and make a strong come-back with a definitive statement!

I will leave you here, perhaps you may want to add a few things, remove a few things and devise new ways to ensure that your businesses teams or HR teams or functional teams that you are part of play the role of being a pivot in a way they can to ensure that your businesses start to make that one much needed U turn to be aiming back to the growth finish line! Lastly no matter what your business is, how big or small your firm is, how simple or complex your business is, if there are people involved , you will rest assured need “people specialists”, for they know much better than anyone else on how to create value from latent energies that lie stored within each working soul in an organization! The HR pivot which is sharp and at work is a blessing that can make all the difference to establish your firm back to it’s cherished spot or make the firm struggle for quarters to come with no end in sight, dousing one fire after another as the business tries to come to grip with changing dynamic businesses environments!

Ciao for now, I leave you to think and reflect, add and delete and maybe you start working on the vital pivot that serves you right! I will back with another piece soon, until than have your Coffee!

Bouncing back and racing ahead.

~ PA ~ Leave a comment

Through this article, I share with you few basic, common-sense led plain speak approaches which may just help you that bit extra to bounce back and race ahead, whether it is about yourself or about the team that you lead or an organization that you are responsible for, or, in that rare case if you are leading a nation! So let’s see what these simple steps are all about and the kind of impact that they can create, when executed well! Before we move ahead, it will help to always remember that humankind is perhaps the most unpredictable species of all, and at times may end up doing quite the opposite what it’s mind will ask it to do, just to teach someone else a lesson, irrespective of what compounding damage that kind of reckless act may cause, and no where in the animal kingdom, will you ever find any other “social animal” displaying this kind of behavioral disposition, hence, this disclaimer to let you know,there are no easy slides to heaven and why no matter what anyone tells you; rational wisdom suggests that common-sense always holds the foundation to give one an ability to bounce back and keep surging ahead! So here we go…

Through my engagements and shared learnings over the years, there have been few broad and common approaches- which when mapped to individual specificity of a problem tend to provide a more meaningful way through , over or around the problem! Here are a few of them (and yes, these are not the only or holy grail of problems solving!, so keep adding to this what life has taught you and I am sure you will do exceedingly well, at times surprising yourself!)

Measure what matters

Find the “Why” of your discomfort

Be a Realist- Not an Optimist, nor a pessimist

Clarity of Thought and Communication

Plan for others around you as well

Keep milestones close and within view

Cultivate your common-sense

Be grateful and thankful

Keep what you must and discard all that you can

Measure what matters: We live in an era where we are bombarded with information 24×7 across touch points and irrespective whether we are interested or not! In this kind of an environment and the mad rush to stuff information down the throat of people regardless whether they have a discerning mind to understand, evaluate and conclude rationally with that information they are served is perhaps the most paradoxical problem of over indulgence after obesity (which is caused by overindulgence of food- most of the times!). Even in the current crisis that the world is facing, people are bombarded with statistics, number of total cases, deaths, new cases so on and so forth, what point is being missed out is real sensible data, what are the real active cases today? , what is the fatality percentage, what is the percentage of population infected from the total population and importantly what is the severity or potency of the infection! If people had focused on these parameters, over half of the 184 nations would have never gone ahead with the dumb lock down strategies that they initiated in the first place! Hence it matters and always it is only about measuring what matters and is relevant as we deal with problems  in the real essence of it!

Find the “Why” of your discomfort: If you have read “Start with the Why” by Simon Sinek, you probably know what I am suggesting, If you haven’t read that book, do yourself a favour and do read it! One of the most fundamental mistakes that people tend to get into is trying to solve a problem – thinking that “what they are solving is the problem”, truth actually can be far away from that and in few case the people happen to be the biggest problem, because of their limited intelligence and skewed perceptions of the world around them- which is nothing more then defence mechanism to either hang on to their dear job, career or a failing business, simply because they can’t imagine a life without their business cards! Unless you do not come up face to face with the singularity of your problem or challenge that you face and understand that all solutions and remedies begin by altering yourself from within as you try to set things straight, no matter what you say and do, you will end up wasting the valuable seconds of life coming back to the same problem over and over again – albeit with differing intensity but continuing with the broader flavor of distress will tend to remain the same! Once you have found the true “Why” rest assured that will give you enough bearing to keep moving in the direction which will remove you away from the senseless loop and give a sense of forward motion even as you untangle the mess of the problem at hand!

Be a Realist: Not an Optimist, nor a pessimist: As much as thinking negative, being hopeless, constantly nagging, cribbing and sulking is bad, dancing about and fiddling away meaninglessly as if everything is always great and you are experiencing heaven even as the world around you is turning into a hellish nightmare, can be far more damaging to a point where people start to actually doubt your mental construct and frame of mind- whether you are displaying psychopathic behaviors or have a complete hard disk failure!  The whole challenge with the “Stay Positive” movement around the world has been that few of the so called masters have ended up making it a big joke unto itself, I mean you may have an individual being diagnosed with terminal cancer and you want that person to stay positive? or a person in a terrible terrible financial mess and you want that person to believe that  all will be glad stay positive? Shouldn’t it rather be asking these people to first understand what the situation is then help them rationally evaluate what are the meaningful solutions that are available to them so that they can lead the time at  hand in the most productive manner so that their pain is comforted and there is a sense of achievement in the way the simply carry out their day to day chores or start ton re-build their financial credibility one day at a time? Certainly let’s not even bother to talk about the “nothing will be good ever- ultra-pessimistic way of thinking- that is painful even to write here forget about thinking that way! Having a true assessment of the situation in a given context (which comes from deciphering the “Why”) and mapping it to ones’ individual abilities and competencies is the only way to make the best of any situation that comes your way! Nothing more and nothing less! Staying real, pragmatic and exhibiting courage to confront and deal with the granular reality of the moment will alone help one move ahead and simplify ones’ ability to know the real challenge within the fog of ambiguity!

Clarity of Thought and Communication: This is of utmost important, especially when you are dealing with others and others are looking unto you for guidance and leadership in crisis, whether it is a small crack team that you manage for an assault as an officer, or whether you lead a team of 100 professionals which are working to meet team objectives- the sooner you can provide or rather continue to provide clear communication (which can only occur once you have ample  clarity of thought). This clarity has be at all levels, what is expected, what is being asked and what is been provided to have the tasks accomplished- this all can only be manifested when there in intrinsic clarity of thought about how the team is being led and what is the shoreline that has been earmarked to anchor the team – if required. When Leaders provide clarity at this level- the same is resonated down the line and that makes the jobs of the leaders a breeze and that sets up the team and the organisation for a fast recovery to everyone’s surprise! Importantly, the sensible and impactful communication pieces are Realistic and don’t share misplaced optimism and unwarranted pessimism! 

Plan for others around you as well: Very often when crisis hits, the first and natural response is to make oneself safe and have your immediate responsibilities (family) accounted for, likewise when it is a team that you lead, you are the leader for that unit of your’s and it only makes sense that you lead, guide and provide for you teams like you would for your family in the way and manner that is aligned to the organisation culture and ethics! No one is asking you to become a cult leader or go out of the way and pick up fights with senior members for your team, the point here is to be responsible and accountable so that even in worst case scenarios wherein you need to have a few members offloaded, that whole process remains dignified, so that if ever you need them back, they will be happy to oblige and join you back! This approach of being emphatic, sensitive, and accountable to every member of  ones’ team should be intertwined in the soul of the leader and that empowerment of the soul must be used to take calls and decisions which make sense and serve the larger good!

Keep milestones close and within view: Often people- leaders like to share milestones- what will happen in next one year, three years, five years, well good- nothing wrong with it, but real fact of life remains, that even if the leader remains (which by itself is a miracle- because people leave even at leaderships levels around 3-5 years) there will be new people in the team on an ongoing basis- and each time you have new people – if you were to make the same presentation, it will end up being routine for some and “wow” for few others! The only way to beat this type of  meaningful shit is, spell the broader strategy few times through the year, make it a decisive point and revisit that only when you need to and through the course of the journey have meaningful milestones which are more relevant, visible and actionable- perhaps having monthly or quarterly ones’ that keeps everyone updated, everyone feels involved and everyone gets a sense of forward motion! This will un-complicate whatever you try to pursue and keep enough cohesion to make things easier so that even when hurdles are met, the team knows what needs to be done to overcome them!

Cultivate your common-sense: Human mind works well as long as it is sharpened and that sharpness only comes alive and working when we are presented with compelling cornered spaces and challenges which have no routine parallel! This is where, trusting and following your common-sense, gut feeling becomes all the more important! You may have tons and tons of data and metrics to deduce and take scientific decisions, nothing wrong with that as long as you are choosing one robot over the other or one product range over the other, but the moment decision making starts to impact people without bringing in the human element in the framework, disaster can strike! Consider this, currently many firms are laying off, announcing wage cuts (as if doing a favour that you still have a job), but not releasing, where will they get that very talent back which would have been nurtured, trained and developed over a period of time to meet the organisations exacting requirements in coming times?, Sure people are aplenty and so is talent, but the time needed to retain and re-equip which will be dangerous lost opportunity (in the hands of a right competition can spell a disaster for the business) and can cause severe unpleasant business damage! Even more funny is what does the wage cut say? Does it suggest that an individual was paid more then  their real worth or does it say that ones’ worth has gone down or does it say that the hiring strategy was astray to allow that kind of omission to occur and pay someone what they were not worth of in the first place? What is the messaging that is being sent out? The only and only sure way of doing away with all this unwanted nonsense is cultivate common sense so that even rational decisions; when and as they are forced upon can be routed through the test of common sense and than action can be taken once these decisions stand the test of common sense! 

Be grateful and thankful: This simple exercise will work wonders for you as an individual or as leader of a team, be grateful for what you have- as you start the day, your mind, the resources that you have access to so that you can go ahead an weave the magic that you need to, playing your role and discharging your duties so that you keep creating the subtle difference which matters and keep the momentum going in the forward direction! Being thankful helps, it helps you to begin with so that you know what you could have achieved or not and what is that you are able to achieve or not with the people and resources around! Once you have reached this space of being grateful and thankful, and you begin to rub off this simple yet powerful thought within your team, you will see magic happen as the narrative will change from what is not there to what can be done with what is there!

Keep what you must and discard all that you can: If life is a walk, a marathon or a race, depending on how you see it, in any case, it will always make sense to reduce the baggage! De-Cluttering will help you individually and also as a leader! Knowing what to carry along, what helps and letting go off  things and people that harm and obstruct is the key element to ensure that you are able to bounce back fast and in time to make the most of an approaching wave which can propel you further ahead and give you that much needed early mover’s advantage as businesses race to be the first one’s to re-engage with their clients and customers!

I will leave you here, perhaps you want to add a few more elements, remove a few, the choice is your’s; for you alone know what is the contextual reality of your world and these are but beacons which can help you to glide along safely without running into mountain faces and odd weather, so that as you embark to your climb, you have all the power you need from the people on your team and the machine that you have! 

Ciao for now, will be back with another piece soon!

The real story behind the Layoffs.

~ PA ~ 2 Comments

If you happen to be one of those people who have recently been asked to move on with some dignified (according to the employer) monetary compensation and a possible restraining order (that you will not speak negative about the firm for next 12 months), because the world is in a crisis and because your “not so long ago market leading firm” is collapsing and about to perish, this article is here to help you see through what would have happened behind the scenes, so that even you know how much you are really to be accountable (and if you indeed really are) and what does it speak about the modern day “futuristic caring organisations”! So let’s roll!

If you have been used to reading my articles for sometime now, you know it too well, I like to be to the point, simple and clear, no ambiguity, no opinionated bullshit and no creation of unwanted emotional stress, present the picture and leave it for your perception and interpretation based on how kind or unkind life has been to you! There is a good reason why we all as humankind are unique, even twins will be different, one may be absolutely sane while the other one may be a certified psychopath! So from my perspective there are broadly the following reasons that precipitate Layoffs, if you have any more apart form these, feel to add them to these coveted list!

White Elephants and Peacocks

Disconnected Processes

Right Team for all the Wrong Reasons

Incompetent Leadership

Business Led Strategic Opportunism

White Elephants and Peacocks: Well these roam about across businesses and organisations, easy to find, detect and trace! As the name suggests, they exist as long as the senior leadership enjoy their antics and can more importantly afford their salaries at the expense of someone else (that could be public money in case of PSUs or listed companies or money from Investors and parent companies!). Once the senior leadership changes, or has a change of mind (not to be confused with wisdom) they will change the sets of White Elephant and Peacocks with a spooky predictability- that’s why you find that few companies have their white elephants and peacocks getting changed every 2-3 years- it keeps their corporate zoo busy and adds to the meaningless excitement!  These are the ones’ who make most of the routine layoffs on an ongoing basis irrespective whether the economy is up or down, whether we are in midst of war, famine , surplus, whether we are growing at 10% or 1%, irrespective of everything and anything else, these are the ones’ who keep the HR teams busy hiring and firing them on a regular basis, larger the organisation, multiple such instances! You may want to ask me- but why do organisations get these White Elephants and Peacocks in the first place? Well hold this question to the end, once we have completed the other types, you will begin to see a singular thread which possibly will answer all your questions and provide ample enlightenment! So let’s leave this circus here and move ahead…

Disconnected Processes: Processes lead to Layoffs? Well, yes they do, normally you would have read them as “automation led layoffs” sounds familiar now right?, So here the question to ask is, why would an organisation create a pathway of automation without figuring out a smooth transition wherein the number of people are gradually phased out through “normal routine loss of workers”. The answers that you will end up getting based on the type of organisation you are dealing with, will be something like these, “we want to build a futuristic place of work”, “we want to flood the market through spewing out tons and tons of our products-irrespective whether someone wants them or not”, “machines are more reliable then people”, “this SBU doesn’t resonate with the new management’s line of thinking” etc etc. So you may start to wonder, why is it so hard to plan a strategy of 2-4 years duration to embrace automation, re-skill needed labour or workforce and then reuse  excess workforce through re-skilling and re-utilization aligned to the new process? Why do people start coming up with “Job Ads” to hire new people for the new process? Well hold this question, we will answer this towards the end! Let’s move on to the next one!

Right Team for all the Wrong Reasons: Through my experience, one truth that has established again and again is the fact that, Even as people come in all hues and shades of psychological make- whatever one may want to say, People are good.. always good at who they really are!–Everything else remains to be an acquired skill which either develops or fades away depending upon what opportunities are made available or not to an Individual and the Team that one belongs to! Often you will find in some sectors, that when a Head of a Unit leaves, the whole team moves, what does this say? Well if you ask me, it is the classic case of having a right team and asking them to do all the wrong things! Consider, you have  team of excellent communicators and sales professionals and you inform them that they will have to route their sales pitch through scripts and call centre outbound calls and them just keep sending pre-formatted templated emails to prospects- well you know what a true bred salesperson is going to tell you! well yes, he is all likely to ask the senior leadership to “FO” and not teach him how sales is done and managed! Now you may have a valid question, Why do organisations hire right people and ask them to do things which they aren’t supposed to do or make them do things the way it is detrimental to their growth or the process? We will answer this too towards the end…so hold on to this!

Incompetent Leadership: This certainly is the perhaps the most apparent and visible factor as Layoffs happen! Layoffs are almost always seen as Leadership Incompetence and in many cases- most of them that hold good- this is not about the Incompetence of Individuals at the top, that is different, this is about the collective intelligence or lack of it at the top that translates into Incompetent Leadership! One more face about Leadership Incompetence is that the more larger an Organisation, more are the chances of the same getting manifested and more are the pathways of Incompetence manifestation- imagine a debilitating attack on the nervous system from within- that is what Incompetent Leadership does! You may now argue that, how is that when majority of top management comes from famed business colleges/engineering/medical degrees from institutions (which most of us only can aspire to be an alumnus of), how can they be so dumb? or rather incompetent? Well sure enough that’s not how all of them are, most of them would be sane and wise- as long as they are all by themselves- the moment you add them to a team which comprises of similar people and calls for applying collective wisdom- and is trying hard to realize an utopian dream-shit happens and that’s when you start listening, “A” has joined the board, “B” has left the board and so on and so forth! So what, has this got to do with layoffs, well as these leaders struggle with their own collective challenges- they often get lost in a maze of inconsequential things and as this seeps through the organisational structure, the effects start to show and the resulting layoffs happen!

Business Led Strategic Opportunism: This is by far the most often invincible and the real reason behind many layoff stories around the world! This is what leads to creation of compelling PR narratives and creating diversion, distraction and deviation from real issues and this is the one reason which superimposes itself on all the above reasons and plays out choosing one or other type above! Human greed with no end, senseless capitalism and the ability to decide the fate of the majority by a few eclectic minority- when goes wrong- layoffs are perhaps one of the most minor things that manifest, the world has witnessed more murderous and damaging aspects of Business driven greed and Capitalist domination with no end in sight! If you think Conflicts and world wars were fought for territory, well you are right, but partly because each of them weer funded deep and long and that funding didn’t come only from government taxes but also through the invisible hands of the capitalists who favored one side over the other so that when everything settles down they get their pie of the cake to exploit and continue with their never ending hunger for world dominance through wealth creation and managing that!

This strategic led intervention when micro-managing- chooses the timeline for the elephants and peacocks, starts to throw spanners into the operational wheels so that collective wisdom start to falter and even the highly skilled and qualified individuals start to fail collectively! It is this factor that creates imagery of adding SBUs, shrinking units and hiring the best and then without much noise doing away with the best! This is what creates a narrative that wipes off every gain and every note of what Individuals and teams would have achieved in the organisation for the organisation and has the power to play down every achievement in face of some other narrative that is completely opposite to what real facts could be!

You may be a CEO and if you think you drive the business, you are wrong, equally wrong as the last executive who got laid off even as he had given all that the job called for! Layoffs are a narrative which are a dynamic camouflage to a larger purpose which is held close to the heart and mind of the business owner who is in turn dictated by the people who own the ecosystem wherein the business exists! If you think It’s your fault or mistake…think about it all over again! Ask one simple question- If you were really that bad and incompetent- Why would they hire you to begin with! 

As the old saying goes , not all is white and neither all is black- we live in an era that is colorful as it gets and has these specks of grey here and there, at times these grey’s block out everything around and that is the philosophical essence of what layoffs truly are! They are not the measure of the competence or lack of it of an Individual- rather they are a statement of how change is being allowed to come in- Transformation – as they call it- whether that’s a positive experience or not- depends on which side of a table you are sitting and what is the bargaining power that you bring to the table!

I will leave you here, and just to say this- Layoffs are good, like everything else, as long as you know how to make use of this blessing in disguise- be glad that it happened now as it happened for some other time perhaps would have been more painful- As long as you are bound by corporate slavery- Growth is Optional and Layoff is a Certainty!

Ciao for now, I will leave you here with your coffee, to think and reflect and make yourself Layoff proof if you can!  At Simplifylives, we are able to help and guide those who need help during these times with regards to their professional challenges and ambiguity, drop us a mail and we will be glad to assist!

Say no to Corporate Slavery! Embrace Layoffs!